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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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I obtained a power of attorney document from this provider, and although the document was sufficient for a temporary POA, it does not include the language necessary from different courts and/or states. The document would be more legitimate and recognized by parties and/or organizations requesting such information.
They do a great job, and it was done in seconds. Very easy to do. Thank you!
Hey Norma,
Thanks so much for taking the time to share your feedback, we're so glad that you've enjoyed our service!
My experience was simply, easy & fast!
I got the document I needed to close my deceased sisters account & I am greatful!
Hi there,
We appreciate you taking the time to leave us a review and so glad that you've had a positive experience with our service! Take care.
I was very pleased. My only problem was after I completed and finalized my document I realized that I had made a major typo on the asset section of exhibit A. I tried to get it back to redo I clicked on edit but it wouldn't come back. I ended up retyping the page in Word so it was not a real problem
Hello Holly,
We greatly appreciate your review, but apologize for this issue. If you ever need troubleshooting assistance in the future, please call our customer service at 877-881-0947 (M-F, 6am-6pm PT).
I was able to get the proper paperwork needed for what I was trying to do:
Hey Shayla,
Thanks so much for your review, we greatly appreciate it! Take care.
I was able to create an employee manual with state specific laws incorporated with ease.
Hey Leslie,
Thank you so much for your review, we're glad we had what you were needing!
The documents and the interview questionnaire interface has to make this served on of the best in class. The site does not overwhelm the user and allows them to create quality legal documents. I could not more highly recommend Rocket Lawyer to anymore needing a legal document.
Hello Tyrone,
We're really glad to hear your experience with our service has been an exceptional one and thank you for your review! Please take care.
Found what I needed, downloaded it and printed it out. So much cheaper. Just a POA. Had it noterized and we are good Thank You
Hey Scott,
We greatly appreciate your review and so glad you've enjoyed our service! Please take care.
After speaking with a clearing desk, once I had a membership, I informed Rocket Law is not a Law Firm
They do not have attorneys in each US state that can write documents that would stand up in a court of law, but in fact are grifters
Apparently they do have a main group of attorneys that they shield which you may get through to eventually, but I never was successful
I was basically told by the gatekeeper lady, that there was a document I could download online and fill in the blanks, even though I had questions, but still was not able to talk with an officer of the court, because that's not what they do, they are not a law firm, per se
However, in the fine print they do have an automatic billing cycle which will automatically keep hitting your card every month I am trying to get that stopped is not difficult, it's just that their word is not gospel
First try was not successful, second Paul was successful and a refund was issued so instead of calling a third time I saw the refund of $39.95 on a US issued bank card
Ultimately what could've cost me $79.80 US currency only cost $39.95, so I suppose I should cut my losses and consider myself fortunate under the circumstances
However, in Europe this would be illegal and I thought instead of all these high ratings someone should show the other side of the coin
When I called today thanking that because I had paid, but not informed that by receiving the refund quickly, thank you rocket mortgage, I no longer even had the information of what the document was called, or apparently the right to receive the name of the document from the individual on the other end of the phone line … lol
Give me a break
Pay reasonable money to a real attorney if you need one, otherwise don't waste your time with this outfit, probably located in a strip mall in Poughkeepsie
The funny thing is that I never intended to go to court if my suit had not panned out, as the amount was under $10,000 that I would ask for, I would not stop this home renovation, As it's not our main home and we would've proceeded so yes so called law firm would've been off the hook all along
Hi there,
We're sorry to hear about this and would like to make things right. Please reach out via email at [email protected] if there's anything further that we can do at this time.
I've used Rocket Lawyer for residential lease agreements or legal forms regarding other matters and it was always a pleasant experience. They have easy to use forms.
Hello Rosie,
It's awesome to hear your experience with our service was such a pleasant one and appreciate you taking the time to leave us a review, thank you!
Experience was good. Easy to follow questions and submit the answers the questions. Back button made it easy to make corrections.
Hey Bernadette,
It's awesome to hear your experience with our service was such a positive one and we're grateful for your review, thank you so much.
I was not able to down load or print my document since I had some space's blank on purpose, to be filled out later.
Since I was not able to do so I canceled the service. Canceling was very simple and easy.
Hey Tamara,
Thanks so much for your feedback, but we're sorry to hear about your issue! Let us know if you need anything at this time by emailing [email protected].
They asked me for information, and when I gave it, told me I didn't provide sufficient information. No indication of what information was missing.
I asked them to schedule a call for me, and they didn't reply back.
Waiting, a week later. I've replied again, no answer yet.
Let's see if they can get it together, but based on first impressions, I'm looking elsewhere for legal services.
Hi Shain,
We're so sorry to hear about this matter! Please respond to our PM so we can get some account information to locate your account.
I looked on many sites and liked this one the best. I liked the ease to edit the forms.
Hi Vicki,
Thank you for your review, we're happy that you're happy! Take care.
When I'm ready to use the service, I will contact you.
I have canceled the trial membership for now.
Hey Berny,
Thanks so much for taking the time to leave us a review, we're glad that you've enjoyed our Trial and would be more than happy to serve you in the future if you ever need our services again! Take care.
I was able to quickly find and complete the document that I needed. When printed had a excellent and professional appearance.
Hi Peder,
It's awesome to hear you've enjoyed our service and appreciate your review! Have a wonderful day.
I recently needed to prepare a Consignment form and found Rocket Lawyer on line. I was very impressed with the ease of using the website and was able to prepare a professional looking document in minutes. THANK YOU!
Hey Marie,
We are so glad that you've enjoyed our product and thank you for taking the time to leave us a review! Have a good day.
I signed up for the trial because I just needed one-time help drafting organizational documents. Drafted my documents quick and easy and used electronic signatures. Loved the edit feature & ability to export as a Word or pdf file. I plan to use Rocket Lawyer again when the need arises.
Hi there Myrtle!
We greatly appreciate you taking the time to leave us a review and so glad that you've had such a positive experience with us! Take care.
I used Rocket Lawyer to create a lease and it went so smooth
Hello there!
We're delighted to hear you've found our services easy to use and appreciate your review! Take care.
Very helpful putting together an employee handbook. Unfortunately my company is not ready for it.
Thanks
Hello Kristina,
Thanks so much for your review, we will be here whenever you need us! Take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anita,
We're so sorry to hear about this situation and would like to get a bit more background on your matter. Please reach out to [email protected] with further details on why this document did not work specifically. This feedback is important for us to pass along! We hope to hear from you.