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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I didn't need ongoing support, and they were gracious to let me cancel and refund a recurring charge that I had missed seeing on my credit card statement.
The site is very helpful and easy to use. It contained ever document that I needed and was easy to fill out, save and print.
Customer Service was EXCELLENT, agent came on immediately when i called, no wait time, and Kristina was nice, concerning and willing to meet my needs. She made the call quick and easy, much appreciated!
Hi Yvette,
We're delighted to hear about your positive experience and appreciate your review! Have a wonderful day.
Kynnedi was a pleasure to speak with and very helpful!
Unfortunately, I gave Kynnedi the wrong information to look up my profile and I realized my mistake and was very apologetic!
I greatly appreciate the excellent customer service and experience provided by Kynnedi, thank you!
Hi Monica,
It's so great to hear your experience was such a positive one and appreciate your review! Have a wonderful day.
I was very impressed with the level of knowledge and eagerness to resolve a technical issue I had. Thank you very much! Randy Benton
Hello Randy,
Thank you for your review, we're happy that you're happy!
Awesome! Vanessa was very patient, she answered all my questions, and was very pragmatic in attending to my concerns.
Hi Obidi,
Thanks so much for your review, we're happy to hear one of our representatives could assist you! Take care.
Spring was an exceptional representative. She took care of my concerns and made sure that I was informed of the current promotion that I actually took advantage iof. She was pleasant and personable.
Hey LaQuinta,
It's wonderful to hear your experience was a positive one and appreciate your review!
I could not believe how friendly and helpful that Brittney was during the call. In my past experiences with customer service I have never had a good one but so glad to finally get some speedy and precise help with my problems. Keep up the good work
Hello Tristian,
Thanks so much for taking the time to share your customer service experience, we're happy that you're happy!
The agent I spoke with was very understanding and pleasant and was able to help with what I needed. Site is easy to use.
Hi Katherine,
We're glad to hear your experience with our customer service was a positive one and that you enjoyed our service! Take care.
Found I wasn't using the service and they canceled with no trying to pull me back in. No Hassel and I appreciate that!
Hey Denise,
We're glad that our customer service was able to assist you with downgrading your membership and appreciate your review, thanks!
Created a document, opted for Free Trial- easy to enroll and to create a document. Once I enrolled, went back for the doc I created and couldn't find it. I called for help, and the wait was not long at all and the support specialist was patient, kind, professional and solved my issue quickly.
Hi Alfred,
We're so glad that your experience with our service has been a positive one, that is great! Take care.
Found the papers I needed to file. Had a lawyer look over the completed paperwork for corrections. Sent papers off to my attorney and so far no hitches. I will know once everything has been filed and settled if all is truly good.
Hi Chana,
Thanks for taking the time to leave us a review, we're happy that you're happy!
Very good service! User friendly and easy to navigate. Made everything easy!
Hey Roy,
It's wonderful to hear your experience was a positive one and appreciate your review, thanks!
You have to give a credit card # and have signed up for a monthly fee for something that will be rarely used if you don't cancel.
Hello Fred,
We apologize for any confusion, but we offer a 7-Day Free Trial which does require credit/debit card information to begin. So long as it is cancelled within the Trial period there is no billing whatsoever. Otherwise, it converts into the Premium Monthly Plan. Please let us know if you have further questions or concerns by emailing [email protected]. Thanks!
Very useful and easy to use. Thank you for this service which I recommend.
Hey Lou,
It's awesome to hear you've had a positive experience with us and appreciate your review! Have a great day.
Please cancel my membership for I am no longer interested
Hello Donald,
We appreciate your review! Your membership was already cancelled as of 11/1/2022. Please email [email protected] if you need further help.
The contracts I needed were available and very helpful!
Hey Shaquita,
We're so glad to hear you've had such a positive experience with our service and appreciate your review! Thanks so much.
Phone rep Damien was wonderful. Knowledgeable, no high pressure, helped me think through my needs. I will try Premium in a few weeks because of customer service experience.
Hi Diana,
It's great to hear your experience with our customer service has been a positive one an appreciate your review! Take care.
Changed spelling of my name. Was told by district clerk that I would need an attorney. Rocket Lawyer sent me everything I needed within a few minutes and saved me the cost of a local attorney!
Hey Robby,
Thanks so much for your review, we're really glad that our service has been able to assist you! Please take care.
I found Rocket Lawyer by chance. I needed a Quitclaim Deed for my parents. I was able to find the form, fill in the blanks and have the document printed. Very pleased!
Hey Karen,
Thanks so much for your review, we greatly appreciate it! Take care.
The format was easy to use and once I put the information in the way the document read was professional
Hello Kimberly,
Thank you so much for taking the time to leave us a review, we're happy that you're happy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gretchen,
Thanks for taking the time to leave us a review, we greatly appreciate it!