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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Rocket lawyer, served my purpose well I would recommend it.
Great Service by your Customer Service Rep. Thanks for your help.
Hi Miguel!
Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.
Hi there Rita,
We greatly appreciate you taking the time to leave us a review, thanks!
Got a document- website easy for a baby boomers use! Customer service representative knowledgeable and friendly.
Hello Linda,
It's awesome to hear about your positive experience and appreciate your review! Have a wonderful day.
Hello Lanaya,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
A lovely person answered the call named Kristina. She was very polite, understanding and helpful. She answered all my questions, explained everything and helped resolve the issue.
Hi Siranush,
It's wonderful to hear you've had a positive experience with our service and appreciate your review!
The representative that I spoke with was Very professional, efficient and super pleasant!
Hi Laura,
Thank you for your review, we are happy that you're happy!
Lauren was very thorough in explaining some options for me. She was very pleasant to deal with.
Hello Coleen,
We appreciate your review, thanks so much! Have a great day.
I spoke with Rochelle who had a kind disposition and listened to what I had to say. She promptly resolved my problem without excuses.
Hello Bill,
We're glad to hear about your positive experience and thanks for your review!
I asked for assistance via chat and I accomplished what I needed.
Hi Claudia,
It's great to hear your experience with our service was a positive one, that's great! Have a wonderful day.
It was a very pleasant and exciting experience.I look forward to the next conversation
Hello Jayson,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Anna was friendly, Courteous and efficient. I was doing a lease update she spent the time to guide me through the process and saved me time.
Hi Donna,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
I woke up and checked my bank balance and WOW...I was charged for a service I didn't need or want. I missed the cutoff by one day. I reached out to Rocketlaw and got Linda. I wanted money back but didn't think I could get it. So I was already set to eat my mistake and just cancel, but Linda asked me what I wanted. I said my money back and she said ok. I got refund. Linda also explained what other options I had. Great customer service is so hard to come by. THANKS LINDA! YOU GET 10 STARS!
YOU MADE MY DAY!
Hello Daria,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
Easy to complete form. Exactly what I needed for my situation.
Hi George,
Thank you for your review, we're so glad that we had the document you were needing! Take care.
Amazing, pleasant, patient and, highly efficient. This system requires 50 character and I'm not one to use excess words to deliver a message. I believe that if person can say what they need to say in four words, why use four paragraphs to communicate that Tucker IS "THE MAN!"
Hello Richard,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
Mistakes happen but it's the way they're handled that makes all the difference. My account was double billed but Spring was able to easily and joyfully get my account refunded and straightened out so there won't be future problems.
I'm deeply grateful for her cheer, her professionalism, and her level of service.
Hi Marcia,
We're glad that one of our representatives were able to assist you with getting this matter resolved and appreciate your review, thank you!
I tried the 7-day Free Trial.
Very educational regarding how prepared I was and was not.
Justine helped me and was very informative and easy to work with.
I may return and subscribe when I am prepared to complete my documents.
Hi Al,
Thank you for your review, it's great to hear your experience with our service was a positive one! Take care.
Was easy to complete the form I needed and when I found a mistake in pricing, I called and was treated very well and the problem has been solved.
Thank You for a great service!
Hello Robert,
Thanks so much for your review, we're glad to hear you've enjoyed our service! Take care.
Took our time to explain everything that I need to know because I am not computer savvy explain to me everything the company offers very polite and very understanding due to my circumstances
Hi Kristina,
We are really glad that you've had a positive experience with our customer service and appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
I got stuck on an automatic billing issue that I DID NOT intend and did not want. Randy was polite, resourceful and got me a full refund.
Hi Catherine,
We're happy to hear one of our representatives were able to assist you with your matter! Have a great day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimberly,
It's wonderful to hear about your positive customer experience and appreciate your review! Take care.