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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Victor was amazing to work with. Quick, empathetic and knowledgeable! Highly rated rep
After conducting an audit on our business bank account we discovered 39.99 monthly charges since June of 2022 that we did not authorize. After speaking with the Rep, she was more then helpful in de-activating the account and offer a small refund. She walked me through getting on the site changing the password and removing the account information that had been added including the payment information so that this can't happen again. It was easy, efficient and swift... no drama, not negotiating with a 'customer service rep', she made the entire experience refreshing. While I didn't get all of my money back the experience was very pleasant.
Hello Tricia,
Thanks so much for your review, we're happy to hear one of our representatives were able to assist you with this matter! Have a great day.
I signed up for the rocket lawyer trial. When I attempted to cancel the trial to prevent charges, it was not done immediately. I called again, and Brittany was able to cancel the trial for me.
Hi there Wonza,
Thank you so much for your review, we're glad to hear about your positive experience with us! Take care.
Rocket lawyer helped me out of a situation with a customer that had unpaid invoices. The lien form that I submitted prompted them to pay.
Hi Craig,
It's wonderful to hear you've had a great experience with our service! Take care.
Kristina was courteous and offered a promotion that she thought might be useful for me. She understood my need was not great enough to warrant paying the 39.95 monthly fee. I will definitely be back at some point as your service is easy to navigate and has what I need.
Hello Diane,
We're glad to hear your experience with us was a positive one and appreciate your review!
I like the fact that canceling the trial doesn't mean I'm no longer a member and login to retrieve documents if needed. Kristina was informative and very pleasant to speak to.
Hello James,
We appreciate your review, thanks so much!
My fault. Slight misunderstanding, but Rocket Lawyer assistant was more than helpful and was able to resolve the issue. Thank you.
Hello Tristin,
We appreciate your review and glad we could assist you! Take care.
The agent Jacob was very pleasant and helpful. He explained how to best get the answers to my questions. He was very knowledgeable and professional.
Hello Wanda,
We greatly appreciate your review and happy to hear about your positive experience!
Excellent and knowledgeable.
She was very helpful and went over and above to assist me.
Hello Dave,
It's wonderful to hear you've had a positive experience and appreciate your review! Take care.
My experience was EXCELLENT! Kristina did give me some options about what would be available if I wanted to keep the service. She was very friendly and kind and I did not feel any kind of pressure to continue my service.
Hello Anamarie,
Thanks so much for your review, we're happy to hear your experience was a positive one!
Excellent! Nice customer service! Super nice! I give the Customer Service Representative a 10 rate!
Hello Cassie,
Thank you for your review, we greatly appreciate it! Take care.
I tried the contract creation for automobile sale and I found the process very easy and intuitive to complete.
Hi Paul,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Can't imagine a worse, sneaky online experience. I was quickly charged two monthly fees of $39.99 for services I did not authorize.
When I called them Rosechelle was prompt at reversing the charges. Reversal MAY TAKE TEN BUSINESS DAYS.
Hi Douglas,
We're sorry to hear about your matter! Refunds can take 7-10 business days, but it doesn't necessarily take that amount of time. Please email [email protected] if we can better assist you at this time.
Sabrina addressed my concerns in a very positive and satisfactory manner.
Hello Robert,
We're glad our customer service could assist you! Take care.
I called to cancel my account. However, after speaking Linda, I decided to downgrade my account instead of outright cancelation.
Linda was pleasant and very knowledgeable. I'm glad to have spoken to her. Thank you Linda.
Hello Yiwa,
We're happy to hear about your matter with our service, thank you!
Justina in customer service was very helpful and made it possible for me to continue my plan with Rocket Lawyer. Rocket Lawyer is a great, affordable option for our legal needs.
Hi Leticia,
We're so glad that you've had a positive experience with us! Take care.
Spring was amazing and was fast to address my concerns she was very knowledgeable and was able to fix my issue with no problems or attitude
Hi Jacqueli,
We appreciate your review, thank you so much!
I needed to find a trust document and when I called customer service (Brandi); she had my back. Helped me to find the document that I needed. Thank you, Brandi and thank you Rocketlawyer.
Hello Calvin,
We appreciate your feedback! If there's anything that we can do to help out at this time, please email [email protected].
As someone who works in customer service, I am truly impressed with Randy's attentiveness to listening to my problem, and ability to find a swift resolution. He was great to work with, and I look forward to continuing my subscription with Rocket Lawyer!
Hi Amanda,
We are really glad to hear you've enjoyed our service. We're happy that you're happy! Have a great day.
Very little wait time! Idiana was very helpful and very knowledgeable about what my issue entailed. She made it easy and quick. My 2 favorite things. She was also courteous and respectful aaanndd...she was so pleasant!
Hello Diane,
It's so great to hear your experience has been positive! Take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
It's great to hear one of our representatives were able to assist you with your matter! Have a wonderful day.