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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Prompt, knowledgeable, and convenient. The customer service agent was friendly, and understanding.
As the founder of a non-profit, with very little funds. Rocket lawyer is probably the most useful and beneficial thing I have found.
Even though I'm at the basic subscription price they not only emailed me but called me to resolve a little problem I was having producing a document.
Really Advise you to get
Rocket Lawyer!
Hello Thomas,
Thanks so much for your review, we're happy that you're happy! Take care.
The woman i spoke to was very helpful and solved my issue without hesitation.
Hi James,
Thanks so much for your review, we're happy that you're happy! Have a wonderful day.
Great, friendly and precise! Everything was taken care of! My questions were also answered in a timely manner!
Hello Katrina,
It's awesome to hear about your positive customer experience and appreciate your review! Have a great day.
Hi Amy,
Thank you so much for your review, we're glad that you've had a positive experience with our customer service! Have a wonderful day.
I was reviewing my credit card statement and didn't recognize a charge. I called the number associated with the charge and Lauren answered. She was extremely helpful, courteous and kind. Explained everything to me which made me recall what I had used rocket lawyer for in the past. Lauren definitely one of the most professional customer services reps i have experienced in a long time.
Hello James,
Thanks so much for your review, we're happy to hear one of our representatives were able to assist you! Have a great day.
Rochelle was very helpful and courteous. She was handled the situation effectively and quickly. Very nice lady.
Hi Brittany,
We're really glad to hear you've had a positive customer service experience and appreciate your review. Have a great day!
Everyone I have came in contact with have been so helpful and professional.
Very easy to deal with.
Thank you.
Hello Ryan,
It's wonderful to hear about your positive customer service experience and appreciate your review, thanks so much!
Kristina was very helpful in helping me downgrade service. Definitely a valuable employee/asset to the company!
Hey Mason,
We greatly appreciate you taking the time to leave us your feedback and appreciate your review, thank you! Have a great day.
Lauren was clear and friendly. Her knowledge of the products and my options was very helpful.
Hi there Ed,
We're delighted to hear about your positive customer service experience and appreciate your review, thanks so much!
Ediana efficiently was able to address my questions and concerns and was able to explain and resolve any issues I had. Great service
Hello Beatriz,
Thanks so much for taking the time to leave us a review, we greatly appreciate it!
Very professional and to the point. I'd recommend calling their customer service if you have any issues or questions.
Hi there Fran,
It's so great to hear you've had a positive experience and thanks so much for your review! Take care.
Hey Linda,
We're glad to hear you've enjoyed our service and appreciate your review, thanks so much!
Hello Brenda,
Thanks so much for your review, we're happy that you're happy!
I did have good use of retrieving needed Documents for my free trail time. But after opting out of the monthly I was still charged for 2 months.
I immediately called and made them awof this and they have assume that it will no longer happen and refunded my money. Waiting 7-10 days to return my money they took out 15 minutes ago.
Hello Charles,
We appreciate your review, but sorry to hear about this matter. Refunds can take 7-10 business days as a standard processing time, but it doesn't necessarily take this long.
Very simple very straightforward Karen was A delight she helped me through the process answer all my questions. She took her time to listen to me I had a lot to say I thought I was gonna be charged or have to keep this for life and it. Turns out that you guys. Let me use your program for free and I will use you if I have any difficulties in needle lawyer which are my last renter I did turns. Outurns out she had animals living in the house in the Winter. Goats and turdestroyed the carpet cost a lot of money from now on. I'm using your services to protect myself thank you for offering it.
Hello Allen,
Thanks so much for your review, we really appreciate you taking the time to leave us one! Have a wonderful day and take care.
She was very patience and extremely knowledgeable about the product. She did not rush me and offered different ways to get to my goal.
Hello Deborah,
Thanks for your review, we're happy to hear about your positive customer service experience! Take care.
The rep. I spoke to was well spoken and very informative.
Hi Darnell,
Thanks so much for your review, we're happy that you're happy!
I spoke with Kristina who walked me through how I could edit changes/corrections on an existing agreement and she was great. As a customer service person she was not only nice but very patient because she stayed on the phone call with me all the way through what I had to do. Kristina could serve as the model of what a great customer service representative should be. She made it a good and easy experience - she is a great employee for Rocket Lawyer
Hello Jeff,
We're delighted to hear that your experience with one of our representatives was such a positive one and appreciate your review, have a wonderful day!
Very pleasant, efficient young lady who handled my request quickly
Hi William,
Thanks so much for your review, we're happy that you're happy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Latoyia,
Thanks so much for your review, we're happy that you're happy!