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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Absolutely help me out and fixed my issue within just a few minutes.
You just don't run across customer service reps nowadays that actually take the time and slow down and help you. Spoke instructions to me very well! Great attitude!
She was very friendly, knowledgeable and helped me reduce the cost I was paying to a much smaller amount per month.
Hi David,
We are really glad that you've had a positive experience with our customer service and appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
Excelente customer service experience. Rosechelle
Was very helpful. Solved my problem with just a phone call.
Hello Ofelia,
Thanks so much for your review, we're happy that you're happy!
Great listening skills. The email I received summarizing what I said was perfect.
Hi Alisa,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Kristina listened to my problem and provided me a solution! Thank you for your help and for answering all of my questions.
Hello L.M.,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
Very positive experience. My Agent was knowledgeable, concise, and professional!
Hello Suzette,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
I had a concern that I was being charged for that a subscription that I had not signed up for, and Colton was very gracious to credit my account
Hello Laurie,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
Perfect customer service! Knowledgeable and right to the point didn't waste time trying to sell me! Thank you
Hello Richard,
It's great to hear about your positive experience with us and appreciate your review, thank you!
I was on the phone with Spring when I received an important phone call, I ask if she could hold for a minute and not only did she hold but she took the time to look up my account. When I came back on the line I wasn't expecting her to be there but she was an took care of my situation in a matter of seconds, with a smile on her voice. She is definitely an asset to this company. Kudos!
Hello Keillien,
It's wonderful to hear about your positive customer experience and appreciate your review! Take care.
Very easy to use & understand prints easily on my printer, I am very pleased with it made short work of my rental agreements
Hello Randall,
Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.
Rocket Lawyer is incredible!
Their service and wide variety of documents that one would require to set affairs in order, is all here.
Hello Jerome,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
Contacted Customer Service today, 3/9/23, and Linda handled my request quickly and courteously. Shared details about the ability to access existing documents after cancelling service, etc. Superior Service. May need this service again, and would not hesitate to contact them again, if needed.
Hello Dianne,
Thank you for your review, we are happy that you're happy!
Very easy to talk to, very professional and cordial
Hello Sherry,
We're glad to hear about your positive experience and thanks for your review!
I had to call the 877 number to ask how to navigate your website in finding my lease agreement I created, as well as a few other questions. My experience with your representative Kristina was very good.
She was patient and polite in answering each of my questions. And I appreciated the clear and thorough answers she provided.
Thank you again for your help.
Hey Christopher,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Hello Karen,
Thanks for your review, we're happy that you've had a positive experience with our service!
The help I received was great! You guys are the bomb!
Hello Kylie,
Thanks for your review, we're happy that you've had a positive experience with our service!
I had a charge from Rocket lawyer from when I used Rocket Lawyer at a Fed ex to print some legal forms. I tried to cancel service on computer it would not let me. I forgot about it until a charge showed up on CC. Called number and Tucker fixed everything and credited my account all in under 5 minutes. Fabulous customer service
Hey Sheryl,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
Colton was very nice and helped me quickly with my request. He is very professional and well-mannered.
Hello Jenifer,
Thank you for your review, we're happy to hear about your positive customer service experience!
I needed to cancel my free trial, and Justina was able to do that right away, and explain my continued benefits.
Hello Paul,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
Appreciate Colton's help. Very professional. He deserves a pay increase!
Hello Rainier,
We greatly appreciate your review, thank you and have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brett,
Thanks so much for your review, we're glad to hear you've enjoyed our service! Take care.