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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Helped me with the issue I was having and told me about the offers they are having for future references if I was interested.
I was told I would receive and email stating my Rocket Membership has been canceled. I have still not received the email. Once I do the rating will increase.
Hey Tabetha,
We appreciate your review! Another downgrade confirmation email has been sent to you, please be on the look out for it!
Christina was awesome. She is definitely an asset to the team there. She actively listened, acknowledged, and resolved my issue. She paid attention, and it all works in her advantage, because while I was calling to cancel, I ended up, leaving & upgrading:-)
Hello Holly,
Thanks so much for taking the time to leave us a review, we're so glad you've had a positive customer service experience! Please take care.
Brittany was very helpful and provided great customer service!
Hey Jessica,
Thanks so much for your review, we're glad to hear about your positive experience! Take care.
The girl that helped me cancel my service was very well spoken and helped me in a quick manner.
I was told about the face that I could log on and see previous lease that I had made for my beauty shop.
This is very helpful.
Hello Lesley,
We appreciate you taking the time to leave us a review, thanks so much! Have a wonderful day.
Hello Susan,
It's wonderful to hear about your experience, we're happy that you're happy!
My experience was good. Jamie was quite helpful. She listened to my issue(s) and offered constructive solutions.
Hi Ted,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
Hello Jim,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
Justina was very helpful with what I needed. Very informative and quick on helping me do what I needed and move on.
Hi Sharon,
Thank you for your review, we're happy that you're happy!
Tiffany and Sabrina did a great job in helping me work through a hold up for a EIN number due to insufficient information I provided. They really stepped up to get this done. Great Job Ladies!
Hi John,
Thanks so much for your review, we're happy to hear one of our representatives could assist you! Take care.
Very helpful. Answered all my questions, couldn't have been more pleasant and easy to talk to!
Hello Marcy,
Thanks so much for your review, we're happy to hear one of our representatives could assist you! Take care.
Quick, knowledgeable, offered special promo. Kind.
Hey Ashleigh,
It's wonderful to hear your experience was a positive one and appreciate your review!
Courteous services, fast response. Enjoying the experience.
Hello James,
We're glad to hear your experience with our customer service was a positive one and that you enjoyed our service! Take care.
I have been having recuring billing on a cancelled account. Linda was fabulous in taking care of it.
Very professional! She's a Keeper!
Shane
Hello Shane,
We're glad that our customer service was able to assist you with downgrading your membership and appreciate your review, thanks!
Linda was friendly and professional. Took care of my concerns immediately
Hi Elizabeth,
We're so glad that your experience with our service has been a positive one, that is great! Take care.
Linda did a good job and is probably an excellent asset to the company. She has good customer service skills and does not get upset very easily.
Hi Michael,
Thanks for taking the time to leave us a review, we're happy that you're happy!
Website and app were easy to use. Documents created were easy and quick. Customer service is responsive and courteous
Hi Dan,
We're happy to hear your experience was a positive one and appreciate your review! Take care.
Brittney was very understanding, patient and relatable! She solved my problems with a quickness and overall was very helpful
Hello Ally,
It's awesome to hear you've had a positive experience with us and appreciate your review! Have a great day.
During the stress of dealing with my aging parents, I apparently overlooked the fact that Rocket Lawyer had a monthly membership fee. Caitlyn was great in helping me understand and taking off March's auto pay. Also removing me from auto pay. She was very kind, informative and thorough. Thanks.
Hey Scott,
It's great to hear your experience with our customer service has been a positive one an appreciate your review! Take care.
Ediana was polite, super helpful and really impressed me with her professionalism and friendliness. In a world where customer service seems to be struggling, Ediana and Rocket Lawyer are doing it correctly. Thank you!
Hi Angie,
Thanks so much for your review, we're really glad that our service has been able to assist you! Please take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isabella,
We greatly appreciate your review and happy to hear you've had a positive experience! Take care.