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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Confused as to when I asked for the refunds I got them but then got 4 charges for $1? The agent did not tell me that would happen.
Kristine was Great and very professional. She was able to handle my situation well!
Hi Artavia,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
At first I could not find the web site and I was assisted by Kristeen who explained how my membership
Worked and how long it will last she was very helpful.
Hello Yvette,
It's wonderful to hear you've had a positive experience with our service and appreciate your review!
Thanks Tucker for letting me laugh with you. Great call over all
Hey Chrystal,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Justina was extremely informative and accommodating. She was also quick with her responses to my questions and needs.
Hello Ina,
Thanks for your review, we're happy that you've had a positive experience with our service!
The rep was nice and she listened to my issue. She was able resolve it quickly. Thanks
Hey Michelle,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
Linda handled my request with the utmost professionalism and courtesy.
Hello Gay,
We appreciate your review and glad to hear you've had a positive customer service experience! Take care.
I have used you service for years and continue to use it. Your company is always helpful and saves me thousands of dollars not having to hire out the work.
Hey Steven,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
Great great experience happy to help solved all my problems very knowledgeable
Hello Delancy,
It's wonderful to hear you've had a positive customer service experience and appreciate your review!
It was nice service by Lauren about down grade the plan and she gave 2 months credit
Hi Alpesh,
Thank you for your review, we are happy that you're happy!
Jojo was professional, kind, knowledgeable, and efficient. I appreciate the speedy support.
Hi Blairr,
We're glad to hear about your positive experience and thanks for your review!
The website is easy to use. When I called in the costumer service rep was helpful and friendly.
Hello Jonell,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
I Needed a contract and I was able to fill in the required information with ease and was able to get the contract I needed without any hassle and it was fast. The Customer service (Randy) was excellent and took care of what I needed done.
Hello Sandeep,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
Excellent help well educated about my problem and very direct in helping solve the problem extremely patient and personable. A +
Hey Terry,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
I used the free trial to review forms used in construction industry. It was very helpful but not in my budget at this time. I recommend using this service.
Hello Randy,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
This was an absolutely fantastic experience working with Brittney D. She had helpful answers for every question I asked, and was extremely polite. Conversing with her was simply outstanding. I felt like a loved family member by just speaking with her. Her professionalism was the absolute epitome of what customer service should be. She has definitely set the bar high for her coworkers and this company. I would 100% recommend working with her for any situations.
Hi Michael,
Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.
Jojo was thorough and very nice and knew her job. She was able to cancel my account and get my refund since it was not my account in the first place
Hello Melody,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
Brittney D was very professional, Kind and informative. She did a great job.I hope we have more people like her in customer service
Hi Amanda,
Thanks so much for your review, we're happy that you're happy!
Brittney D. Did a wonderful job when I called. She was very friendly, no pushback or hard sales tactics at all. The form I downloaded fit the bill for what I needed. Thanks.
Hello Don,
It's so great to hear you've had such a positive customer service experience and appreciate your review! Take care.
Rocket Lawyer was a snap setting up my new holding company. Much easier then I expected. Great questions asked that forced my creative juices to find an available name for the entity.
Hello Paul,
It's wonderful to hear about your positive experience, thanks so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolina,
We're sorry to hear about this matter! Please email [email protected] for assistance.