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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I contacted customer service with a question/problem. Friendly customer service rep by the name of Caitlyn provided quick/clear step-by-step guidance. Issue resolved - Caitlyn is a true asset to Rocket Lawyer!
Did not have a good experience at all. There was no communication with the assigned personnel. For 4 weeks I had no clue how my LLC was being filed. I sent multiple emails and there were no responses.
Hi Ammar,
We're so sorry to hear about this matter and would like to make things right. Please respond to our PM at your earliest convenience.
Hello David,
It's wonderful to hear you've had a positive experience with our service and appreciate your review!
Everything went well. I had a quick response and a very prompt service person.
My question was answered in a very timely manner. I recommend using this site. Thank you.
Hi Rick,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
Each time I have called, the reps have been nice. I called today and Ms. Whitney was wonderful. Way to go Rocket Lawyer for hiring great people!
Hi Amy,
It's wonderful to hear you've had a positive experience with our service and appreciate your review!
Justina offered me a plan that worked for me and was very helpful while doing so
Hello Edward,
We're glad to hear about your positive experience and thanks for your review!
Whitney was insightful and offered more products at better rates that I was previously unaware of and she was incredibly helpful.
Hey Rita,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Whitney was extremely nice and I felt went out of her way to help me and my situation. She was very patient and researched all information to track the issue. Good customer service is a valuable asset in an employee she has this.
Hello Janie,
Thanks for your review, we're happy that you've had a positive experience with our service!
Customer was understanding and offer me a different plan that can work for me. Was very pleased
Hello Garnica,
Thanks for your review, we're happy that you've had a positive experience with our service!
Perfect for what I needed. I'm on a limited income and cannot afford an attorney. The free 7 day trial helped me out tremendously. Thank you
Hey Rebecca,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
Ellis created the AWESOME Customer Service Experiemce on my call today. She listened,took care of my issue quickly and effectively. Acknowledging me and my issue and got me up and running with my Rocket Lawyer account again.
Hey Iris,
Thank you for your review, we're happy to hear about your positive customer service experience!
The staff were very helpful with my questions The program was excellent.
Hello Stephen,
We greatly appreciate your review, thank you and have a wonderful day!
My experience with Spring was really great. She was friendly and very easy to understand. My situation was resolved quickly.
Hey Cindy,
We're so glad that you've enjoyed your experience with our customer service and appreciate your review!
Lauren gave excellent details for membership options. She was very professional and a great listener.
Hello Allen,
Thanks so much for your review, we're happy to hear about your positive experience with our service! Take care.
I was taken aback by the level of great customer service that Rosechelle provided during my call to reset my password. Not only was she thorough, precise, concise, and on point, she went above and beyond to make sure I was getting the right level of service! She really looked out for my best interests and I am so grateful for that! I love the service and will continue to be a subscriber!
Hi Erica,
We are really glad that you've had a positive experience with our customer service and appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
I needed a triple net lease and found it simple and easy to fill out
Hey Gail,
Thanks so much for your review, we're happy that you're happy!
We needed a couple of legal forms which we found on Rocket Lawyer, however, our circumstances changed and we did not need to use them. We found the site useful and customer service helpful.
Hello Marcia,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
I just needed to create a simple will. Their website walked me right through the process, and I was done within 15 minutes. I decided to cancel the trial, since I don't need anything else. Edriana was kind, and efficient, and took care of me right away.
Hello James,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
My experience was exceptional. Linda Balonas worked with me to resolve my issue. She was very professional I Onalaska, kind and understanding of my situation.
Hello Charlie,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
I was having issues editing an document and was walked through it by a young lady and she made it seem so easy and helped me out a lot.
Hello Eric,
It's wonderful to hear about your positive customer experience and appreciate your review! Take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shahab,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.