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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Amazing customer experience, the agent was fast and already knew how and what needs to be done seconds after I started the chat. Love it!
Really appreciate the quick assistance and willingness to provide a refund for an accidental charge. Thank you!
Hi Madeleine,
It's wonderful to hear that your experience with our customer service was such a positive one and appreciate your review! Take care.
I had a couple billing questions with the "value" plan and Grace answered my questions completely. It took less than a minute to get to a live representative.
Hello Brian,
Thanks for your review, we are happy to hear about your positive experience! Take care.
I had the most enjoyable conversation with Kim. She has a level of professionalism and high level of expertise that is unmatched.
Kim listened and thoroughly understood my issue.
Great job Kim
Hello Yusef,
We appreciate you taking the time to share your feedback and so glad to hear about your positive experience! Take care.
This is a great service. I am a new user and had a problem navigating the templates. I called the number given on the screen and got a person who walked me right through the problem in less than 4 minutes.
Hi Steve,
Thanks so much for your review, we're happy that you're happy! Have a wonderful day.
McKenna was very attentive and thorough. She provided prompt information and follow-through.
Hello Lori,
We're so glad that one of our representatives could assist you with your matter and appreciate your review, thanks so much!
Hello Jake,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Take care.
Grace was very helpful even though she had a allergy problem, tough girl she is gonna continue with me to help get a few things done great customer service
Hi Chad,
Thanks so much for your review, we sincerely appreciate it! Take care.
I work from home and am selling at the same my home at the same time. I had a showing and a client called who was having problems with doc. I contacted your office problem solved ASAP. Very grateful.
Hi Tricia,
Thanks for your review, we sincerely appreciate it!
Christina Gruber was wonderful with the customer service she gave. I was upset and she was calm and took care of everything. I recommend Rocket Lawyer for your law needs.
Hi Janet,
We're delighted to hear about your positive customer service experience and appreciate you taking the time to share your feedback, thank you.
Quite pleasant, easy and quick. She was able to locate my account thru verification and simple downgraded the membership for me.
Hello Amber,
It's awesome to hear about your positive experience and appreciate your review, thanks!
Great customer service & service all around đź‘Ź call was answered immediately & issue dissolved
Hi Cornelia,
Thanks so much for your review, we're happy that you're happy!
Kim was very knowledgeable and patient, I am not computer savy, so it took extra time to explain things to me
Hi Duane,
We're so glad to hear about your positive customer service experience and appreciate your review, thank you!
She was attentive and solved my frustrations and helped me understand the issue. She provided me a good explanation and was kind.
Hey Trena,
We appreciate your review and glad one of our representatives could assist you! Take care.
Grace understood immediately my issue with billing (being double billed) and corrected the error. She issued the appropriate refund and emphasized (twice) that it might not appear on my credit card statement for 7-10 days. She was quite thoughtful and professional, and I would give her an A+ for how she handled my call.
Hello Peggy,
It's wonderful to hear about your positive customer service experience and appreciate your review, thanks!
The agent was kind considerate, she had a wonderful sense of humor. I really appreciated my contact with her.
Hi Sat,
Thank you so much for your review, we greatly appreciate it!
Every time I needed to call, I got prompt answer. I recommend using rocket lawyer
Hi Audrey,
It's great to hear about your positive experience and appreciate your review, thanks!
Answered all my questions quickly and easily. Real person on the other end, not a bot.
Hello Catherine,
Thanks so much for leaving us a review, we're happy that you're happy!
I have used rocket lawyer for the last few years. Every document i have made has been correct, accepted by legal entities and the site is very user friendly as far as making documents.
I have not been on the site for a few months and had trouble logging in(should mention here that i have zero tech natural ability-i'm an old boomer, slow typer and a luddite to boot
I choose the chat version in the help section-
McKenna was the person that assisted me-her kindness, patience, understanding and her willingness to muddle through my non-tech vocabulary was amazing.
Last but not least, i can log in now
Hello Nancy!
It's wonderful to hear about your positive customer service experience and sincerely appreciate you taking the time to leave us a review! Take care.
Mckenna was very courteous and professional. She handled my issues to my satisfaction and asked if there was anything else she could do for me.
Hi there Debbie,
Thanks so much for your kind review, we're delighted to hear that one of our representatives were able to assist you with your matter! Have a wonderful day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sai,
Thank you for your review, we sincerely appreciate it! Take care.