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From the business

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.


rocketlawyer.com
Founded in 2008
San Francisco, CA, United States
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All the legal help you need. Anytime. Anywhere.
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Rocket Lawyer Reviews Summary

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
92
value
84
quality
81

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Kassandra was great!
March 23, 2023

Very nice nice thoughtful and attentive to all of my details.

Date of experience: March 23, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hello Alexandro,

It's great to hear you've had a positive experience with us and appreciate your review! Take care.

New York
1 review
0 helpful votes
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Great job
March 23, 2023

They answered my questions in a very clear way. Was very helpful.

Date of experience: March 23, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Carl,

We appreciate your review and glad you've had a positive experience! Take care.

Michigan
1 review
0 helpful votes
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Andrew was great
March 23, 2023

Andrew helped me out and answered all my questions without issue. Thank you!

Date of experience: March 23, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hi Brandon,

We appreciate your review and glad you're enjoyed the service! Have a wonderful day.

Louisiana
1 review
0 helpful votes
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Linda Bolanos
March 23, 2023

Linda was courteous and very helpful today as we discussed accounts and services. She guided me to consider account options and set me up on a plan that works best for me. She was professional and I have the confidence that I can rely on her if I have a question in the future.

Date of experience: March 23, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey William,

We appreciate your review, thanks so much! Have a wonderful day.

Florida
1 review
0 helpful votes
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Above Excellence
March 22, 2023

This experience was amazing. Thank you for your Fantastic service today.

Date of experience: March 22, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hello Camille,

We appreciate your review and so glad that you've had a positive experience with our service! Take care.

Tennessee
1 review
0 helpful votes
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Perfect Legal Help Available HERE!
March 21, 2023

Over the many years I've received excellent service never never have we been totally disappointed, again please keep providing the public such needed services especially in today's society, again thanks!

Date of experience: March 21, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hello Beverly,

Thanks so much for taking time to leave us a review, we appreciate you! Take care.

Florida
1 review
0 helpful votes
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Always use RocketLawyer
March 20, 2023

I've been using RocketLawyer for the last couple years, and their timely customer service and willingness to go the extra mile for customers is why they have such a great brand name.

Thanks for all you do!

Date of experience: March 20, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hello David,

We greatly appreciate you taking the time to leave us a review, thanks!

Tennessee
1 review
0 helpful votes
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Will return
March 20, 2023

I called and spoke with Linda today regarding a charge that made on my company card. She researched and explained the issue, offered a solution and finished the call with me being completely satisfied on the experience. Thank you Linda.

Date of experience: March 20, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hello Carl,

Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.

Tennessee
1 review
0 helpful votes
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Very nice helped with everything sweet had all the answers to my questions very very nice helpful a joy to speak to

Date of experience: March 18, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Isabella,

We appreciate your review and glad you're enjoyed the service! Have a wonderful day.

Tennessee
1 review
0 helpful votes
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I found Rocket Lawyer's website to be very easy to use. I caused myself some problems when I severely edited a document and couldn't add signatures. I spoke twice to tech support, and they were very kind both times.

Date of experience: March 18, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Holldy,

Thank you for your review, we greatly appreciate it! Take care.

Ohio
1 review
0 helpful votes
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5/5
March 18, 2023

Lauren was very nice, informative and helpful. She resolved the reason for my call quickly.

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Amani,

Thanks so much for your review, we're happy to hear your experience was a positive one!

Arizona
1 review
0 helpful votes
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Service
March 17, 2023

Very good service, pleasant and courteous representative.

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey DeVirl,

Thanks so much for your review, we're happy that you're happy! Take care.

Florida
1 review
0 helpful votes
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Rental Lease Agreement questions
March 17, 2023

Danielle was very informative and professional. Very knowledgeable regarding services and costs

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Ht,

We're happy to hear about your matter with our service, thank you!

New York
1 review
0 helpful votes
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Great customer service
March 17, 2023

The representative at Rocket Lawyer quickly answered my questions and resolved my issues.

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Suren,

Thanks so much for your review, we're happy to hear your experience was a positive one!

Alaska
1 review
0 helpful votes
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Great
March 17, 2023

She helped me and refunded me and was very nice on the phone. Thanks Spring it's spring here in Alaska and I needed that money back I'll use you again later.

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Laona,

It's so great to hear you've had a positive experience and thanks so much for your review! Take care.

California
1 review
0 helpful votes
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5 stars
March 17, 2023

Amazing she's was amazing consumers services I wish all be like hers she's is a super star

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Candy,

Thanks so much for taking the time to leave us a review, we greatly appreciate it!

Alabama
1 review
0 helpful votes
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Outstanding support
March 17, 2023

I was having trouble getting my documents to be seen on the dashboard. A quick call to Rocket Lawyer customer service with a fast response my Maddie to fix the issues was easy and comprehensive. She did an outstanding job and was very patient with complete knowledge to find the solution. I would highly recommend Rocket Lawyer to any one in need of their services.

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hey Wes,

Thanks so much for taking the time to leave us a review, we greatly appreciate it!

Georgia
1 review
0 helpful votes
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Happy with the service
March 17, 2023

Setting up the document and printing it went fine. I jus had a misunderstanding on cancellation and that was handled well

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hi James,

We're delighted to hear about your positive experience and appreciate your review!

Louisiana
1 review
0 helpful votes
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Great
March 17, 2023

The rep was great. She was very details in her sales presentation.Her attitude was positive and she was pleasing to work with.

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hi Reginal,

Thanks for taking the time to leave us a review, we greatly appreciate it! Have a wonderful day.

District of Columbia
1 review
0 helpful votes
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Excellent customer service
March 17, 2023

Today I was given professional and compassionate customer care. In our profit driven society, businesses often lose focus on the customer side of the economy. I appreciate Lauren offering additional service above a free membership ship. Thank you for your kindness and understanding, with providing full information on available services!

Date of experience: March 17, 2023
Velma A. — Rocket Lawyer Rep
over a year old

Hello Kelly,

Thanks for taking the time to leave us a review, we greatly appreciate it! Have a wonderful day.