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At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Very nice nice thoughtful and attentive to all of my details.
Hey Carl,
We appreciate your review and glad you've had a positive experience! Take care.
Andrew helped me out and answered all my questions without issue. Thank you!
Hi Brandon,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Linda was courteous and very helpful today as we discussed accounts and services. She guided me to consider account options and set me up on a plan that works best for me. She was professional and I have the confidence that I can rely on her if I have a question in the future.
Hey William,
We appreciate your review, thanks so much! Have a wonderful day.
This experience was amazing. Thank you for your Fantastic service today.
Hello Camille,
We appreciate your review and so glad that you've had a positive experience with our service! Take care.
Over the many years I've received excellent service never never have we been totally disappointed, again please keep providing the public such needed services especially in today's society, again thanks!
Hello Beverly,
Thanks so much for taking time to leave us a review, we appreciate you! Take care.
I've been using RocketLawyer for the last couple years, and their timely customer service and willingness to go the extra mile for customers is why they have such a great brand name.
Thanks for all you do!
Hello David,
We greatly appreciate you taking the time to leave us a review, thanks!
I called and spoke with Linda today regarding a charge that made on my company card. She researched and explained the issue, offered a solution and finished the call with me being completely satisfied on the experience. Thank you Linda.
Hello Carl,
Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.
Very nice helped with everything sweet had all the answers to my questions very very nice helpful a joy to speak to
Hey Isabella,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
I found Rocket Lawyer's website to be very easy to use. I caused myself some problems when I severely edited a document and couldn't add signatures. I spoke twice to tech support, and they were very kind both times.
Hey Holldy,
Thank you for your review, we greatly appreciate it! Take care.
Lauren was very nice, informative and helpful. She resolved the reason for my call quickly.
Hey Amani,
Thanks so much for your review, we're happy to hear your experience was a positive one!
Very good service, pleasant and courteous representative.
Hey DeVirl,
Thanks so much for your review, we're happy that you're happy! Take care.
Danielle was very informative and professional. Very knowledgeable regarding services and costs
Hey Ht,
We're happy to hear about your matter with our service, thank you!
The representative at Rocket Lawyer quickly answered my questions and resolved my issues.
Hey Suren,
Thanks so much for your review, we're happy to hear your experience was a positive one!
She helped me and refunded me and was very nice on the phone. Thanks Spring it's spring here in Alaska and I needed that money back I'll use you again later.
Hey Laona,
It's so great to hear you've had a positive experience and thanks so much for your review! Take care.
Amazing she's was amazing consumers services I wish all be like hers she's is a super star
Hey Candy,
Thanks so much for taking the time to leave us a review, we greatly appreciate it!
I was having trouble getting my documents to be seen on the dashboard. A quick call to Rocket Lawyer customer service with a fast response my Maddie to fix the issues was easy and comprehensive. She did an outstanding job and was very patient with complete knowledge to find the solution. I would highly recommend Rocket Lawyer to any one in need of their services.
Hey Wes,
Thanks so much for taking the time to leave us a review, we greatly appreciate it!
Setting up the document and printing it went fine. I jus had a misunderstanding on cancellation and that was handled well
Hi James,
We're delighted to hear about your positive experience and appreciate your review!
The rep was great. She was very details in her sales presentation.Her attitude was positive and she was pleasing to work with.
Hi Reginal,
Thanks for taking the time to leave us a review, we greatly appreciate it! Have a wonderful day.
Today I was given professional and compassionate customer care. In our profit driven society, businesses often lose focus on the customer side of the economy. I appreciate Lauren offering additional service above a free membership ship. Thank you for your kindness and understanding, with providing full information on available services!
Hello Kelly,
Thanks for taking the time to leave us a review, we greatly appreciate it! Have a wonderful day.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email [email protected] or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at [email protected] explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to [email protected] including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).


Hello Alexandro,
It's great to hear you've had a positive experience with us and appreciate your review! Take care.