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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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It was very professional very easy to work with and explained everything perfectly without having to repeat himself.
It was good, simple, and exactly as described. I needed a format for a Medicare letter, and found a good one with Rocket Lawyer. It got me on the right track.
Hello Laura,
Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.
I had an online chat with Andrew today. He helped me swap my subscription. He was kind and professional. He took time to answer my questions and was very knowledgeable.
Hi Deidre,
It's wonderful to hear about your positive customer service experience and appreciate your review! Take care.
Andrew H is very helpful and knowledgeable! I appreciate all the different options for subscription and support. The quick and easy access to professional documents makes me look like a rockstar at work! I will definitely use Rocket Lawyer again. Thank you Andrew H and Rocket Lawyer!
Hello Kristie,
Thank you so much for leaving us a review regarding your experience, we appreciate it! Please take care.
I needed a loan document and I just looked up online and Rocket Lawyer was the first one to show up. It was easy and convenient. I signed up for the pre trial and realized the membership was $39.99, so I gave them a call back to cancel and Whitney was able to refund a full amount and now, I'm on a $1 monthly plan. Thank you! Highly recommend!
Hey Pisey,
Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.
I made a mistake and signed up for Rocket Lawyer so I called Linda and she was so very nice and took care of my mistake right away. She could not have been nicer. Thank you. If I need to use this web page again I will.
Hello Louise,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!
Andrew was quick, professional, and polite. He quickly resolved my issue.
Hey JP,
We sincerely appreciate your review and so glad that you've enjoyed your time with our service! Thanks so much.
Great service. Was very useful while I needed it. Thank you Andrew for your service.
Hello James,
We're happy to hear about your positive experience and appreciate your review! Thanks!
I chatted w Andrew because I wanted to cancel the membership and he helped me promptly.
Hello Jyoti,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
I called about my account and charges, top of the line! Linda was great!
Hi Daniel,
It's wonderful to hear you've had a positive experience with our customer service and appreciate your review!
Mr. Brown was very helpful. He gave me a clear picture of the problem and clear direction for a solution
Hello Thomas,
We're glad to hear about your positive experience and thanks for your review!
Andrew was pleasant to chat with and helped me cancel my membership
Hello Michelle,
Thanks for your review, we're happy that you've had a positive experience with our service!
Just paid to have a frustrating experience. Reached out about a delayed filing with the state and has at least three emails go unanswered by rocketlawyer. Eventually called the state and talked to somebody who could let me know.
Hello Johnny,
We apologize for this matter! Please respond to our PM if we can assist you at this time.
I had a question regarding rights as an estate administrator in Illinois. Jacob Brown gave me some easy steps to follow to reach a lawyer regarding my question. I appreciate his assistance.
Hello Raymond,
Thanks for your review, we're happy that you've had a positive experience with our service!
Great service. Compassionate care. Professional solutions.
Hello Shultzie,
We greatly appreciate your review, thank you and have a wonderful day!
Andrew from Support was very helpful in resolving my issue.
Hey Victor,
Thank you for your review, we greatly appreciate it! Take care.
Rochelle was able to answer all my questions, and showcase the benefits of Rocket Lawyer services.
Hello Mervyn.
We appreciate your review, thanks so much! Have a wonderful day.
Needed a specific legal document - was easy to create & print. Needed additional assistance. Chatted with Andrew - very knowledgeable & helpful - thanks Andrew!
Hi Linda,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Fast response time and it easy to communicate a problem and be presented with a solution thanks to Andrew H. Keep it up. Will definately use again for legal documents
Hey Joe,
It's great to hear you've had a positive experience with us and appreciate your review! Take care.
Forms were easy to create simply by answering questions which auto-populated the document needed.
Hello Carrie,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harold,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!