Rocket LawyerReviews 2,907

Linda was very friendly and was able to resolve my issue quickly. Excellent customer service. Thank you!

I spoke with a woman named Katie who was so incredibly helpful and knowledgeable. She informed me of alternative plans that would be more affordable than the $40 a month and I plan to sign up next month. You all are lucky to have such a great employee who is a prime example of what a customer service and sales person should be. She was fabulous and great to talk to. Super nice yet completely professional and knowledgeable about your products. A+++++ for Katie! Give her kudos and a raise!

I recently tried the trial and created one document and edited one time exactly 20 mins wasn't satisfied with the layout and understood I had the 8 days to cancel so I reached out through their chat and not email because thought it would take longer and I do not have time to call because I work from home and homeschooling from home. The chat loaded and did not get me with an agent I waited each time so I figured it was down reached out exactly four days and finally got someone explained and they basically said I was lying that it doesn't show record of it when I have worked in a call center for 8 plus years so I understand if the chat wasn't loading for me OFCOURSE THEIR WOULDNT BE HISTORY OF IT. I did let them know also I really can't afford this charge and they said I should read better next time agreement rules totally dismissing that I said I have been trying to reach out TO AVOID BEING CHARGED I found it totally unconsiderate and shows the business is a money hungry waste of time. I genuinely do not recommend this company. Quoted "put in review to read terms and agreements better" totally inconsiderate. Agents name was Aaron

I signed up for their premium membership in Jan 2023 and was a member for 4 months. I cancelled my membership because of their false promises. They promise that as a premium member legal documents will be reviewed by attorneys in 24 hours. I submitted a document for review and the attorney didn't even read the document. I clarified the changes I had made and after that didn't hear back from them. I reached out to customer support who promised that someone will get back to me within 2 days and no one got back even after a week. Multiple mails to them have been ignored. At this point I feel like such a fool having wasted $160 on their subscription plan with nothing in return.

I started a free trial for Rocket Lawyer, thinking about starting a pop up bbq business and wanted to look at customer contracts. Free trial was for 7 days I believe and I forgot about the trial, well I looked into my account there is a charge. And even I contacted rockets customer service to cancel. They won't credit it back I never used the service in the first place. No email to advise of trial ending either. So be careful of this company, they could have sent an email. At least. My guess is this is how they make their bust money from people who simple are living life and forget about their memberships and they don't use the service. Free money for rocket lawyer!

Well, where do I start.

I noticed fees coming out from my bank account which I did not set up in the first place, then contacted them by email from which I got a reply telling me that they have no cancelled my account and no more payments will continue to come out. I have no clue why they have my details, so I decided to go back and ask for a refund yet to find they have come back and said these words, we have now closed yur account and no more payments will be taken from your account. It is like they are not reading my emails, more like they are sending out a standard email. Then I noticed they have taken another amount of £29.99 from my account from which I emailed them again and they said that they have refunded my £29.99 which they did, two days later they took yet another £29.99 from my account. I yet again contacted them by email telling them they either refund and stop taking funds from my account or I will take things further. They responded with the same words from the other last emails they sent me. By this time I am way beyond angry. I sent them yet another email explaining again what they have done and I said that I have proof of the last email they sent me explaining that they have refunded my account. Then another email I got from this company saying that they have refunded me another £29.99 which can take some time. I waited for the time to come up and still nothing. So yet again I emailed them back and asked what the heck is going on. Then again the same standard email back saying we have closed your account and no more funds will be debited from your account. You can imagine how angry and upset I was by then. I sent yet another email telling them why have they done this yet again, yet too find a response back asking me for proof of the email saying that they are going to refunded my account again with the £29.99 which I did. The reply back I got from this email was exactly the same as all of the other emails this company have sent me. It is like no one is actually reading what people are writing and hoping they will just go away. This person as in me will not go away until I get my money back that you took out without my authority. Then again I sent another email explaining that this is my last email and now I will seek legal advice myself. How on earth can this company get away with doing such acts. Maybe purely down to thinking they are lawyers they can do what they think. Absolutely disgusted.

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