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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I created a draft of a Final Will and Testament document on behalf of my Mother-in-law. Had a couple of questions involving edits, finalization and next steps. Lauren was extremely knowledgeable and helpful, allowing me to finalize the document and move the process forward!
Wanted to develop documents of LLC organization. I was really impressed with the procedure for developing those documents, it was so easy for a layman like me. The monthly fee for the service is very reasonable. Thanks to Ms. Kristina for the excellent and commendable help provided during online chat.
Hello Pochana,
Thanks so much for your review, we greatly appreciate it! Have a wonderful day!
This site can provide many legal documents and help fill them out. Their service is excellent.
Hello Julie!
We greatly appreciate your review and so glad that you've enjoyed our service. Have a wonderful day!
McKenna solved my problem. In today's world we sometimes need legal documents and don't have the money to hire an attorney.
Hi Gail,
We're so glad that you've had a positive customer service experience and appreciate your review!
The customer service representative was so polite and informative.
Hello Sharhonda,
We're really glad to hear you've had a positive customer service experience and appreciate your review! Take care.
I was accidently charged for their services and upon contacting them it was all straightened out in a matter of minutes. The represenative Lauren C. Was professional and very understanding of my situation.
I have used this service in the past and was very satisfied and I was very happy this time also.
Hey Angelo,
It's awesome to hear you've had a positive experience with us and appreciate your review! Have a great day.
Hello Lynn,
Thanks so much for taking the time to share your feedback, we're so glad that you've enjoyed our customer service!
I literally just typed in everything I was prompted to type in. There were things I had no idea could be omitted from a rental agreement. This was so much more simple than trying to come up with some literature. I literally just answered the normal questions and they put it in paragraph form. Took all of 10 minutes
Hi Jasmine,
Thanks for your review, we're happy that you're happy! Have a wonderful day.
Kristina was very helpful, she helped me with downgrading my membership and was able to give me a refund for the month that I had already paid
Hi there Perla,
It's wonderful to hear about your positive customer service experience and appreciate your review! Thank you!
This form was easy to fill out and print. Unfortunately my state does not recognize this form? Kristina helped me downgrade easily.
Hi Joyce,
Thanks so much for leaving us a review, we sincerely appreciate it! Have a great day.
I placed a call to Rocket Lawyer and talked with Kristina. She was very helpful. She quickly help resolve my problem and was very knowledgeable.
Hello Iris,
We're so glad to hear that your experience with our customer service was a positive one and appreciate your review, thanks so much! Have a wonderful day.
I especially appreciated the great service I received from 'Kenya'? Name may not be correct...in cancelling my service.for now. So polite and quick...and I appreciated her time.
Hello Kitty!
Thanks so much for taking the time to leave us a review, we're so glad to hear that your customer service experience was a positive one! Have a wonderful day.
I was able to create a contract within minutes and email it for signatures with no problem. I called with a question and customer service was so good that I felt like I was talking to a friend who wanted to make sure that I was good. The offerings on this website are extremely reasonable in price as compared to other sites like LegalZoom. If you need legal documentation and even… Advice from lawyers about your document for free sign up now for the premium service. You won't regret it!
Hey Melody,
Thank you for taking the time to leave us a review, we're happy that you've had a positive experience with our service! Have a great day.
Great, quick and easy.Gave me options to continue with a low cost option.
Hey Michelle,
It's great to hear that you've had a positive experience with our customer service and appreciate your review! Have a great day.
Lauren helped me with a billing issue that was quite complicated. She took the time to explain exactly what was going on, and ensured it was totally resolved before getting off the phone. The service Rocket lawyer provides is great but Lauren was AWESOME!
Hi Jared,
We're delighted to hear about your positive experience with us and appreciate your review! Take care.
Rochelle was absolutely amazing to work with she answered all my questions. I will definitely be using rocket lawyer again if needed
Hello Dorie,
Thanks so much for your review, we're happy that you're happy! Take care.
She was Very helpful and gave me all the info. I needed to get my document printed. Very patient and courteous.
Hi Nancy,
It's so great to hear you've had such a positive customer service experience and appreciate your review! Take care.
Very helpful, and Polite, professional, courteous, Would Gladly recommend, to friends,Thank You Very Much*
Hi Marilyn,
It's wonderful to hear about your positive experience, thanks so much!
I was out of the country and needed service and the customer representative Justina assisted me and with her assistance everything worked out for me at this time!
Hi Andre,
We greatly appreciate your review and happy to hear you've had a positive experience! Take care.
Very good teacher with knowledge and patience!
I hope I get to use her again for her future situations when I need assistance.
Hey Marlene,
Thanks so much for taking the time to share your experience, we're happy that you're happy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Don,
It's wonderful to hear that you've enjoyed our service and appreciate you taking the time to leave us a review! Take care.