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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I thought I signed up for one week for $5. Now I find that I was somehow put in a premium monthly program for $39.99 per month. I was billed two months before I realized the switch and cancelled the program.
Above and beyond on all accounts. Best call I made all week.
Thank you Victor.
Hi Kim,
We appreciate you taking the time to leave us a review and so glad that you've enjoyed our customer service! Take care.
Amanda was completely forthcoming, informed, and helpful to me in navigating my questions and the use of the Rocket Lawyer website. Bravo.
Hi there Kevin,
We're glad to hear about your positive customer service experience and appreciate your review! Have a wonderful day.
Spoke with a super sweet lady by the name of Nadia! I'm 75 and not computer wise… she answered my questions and helped me. She is a great representative of your business
Hi there Marsha,
Thanks for taking the time to leave us a review, we greatly appreciate it! Take care.
Rocket lawyer provided me with everything that I needed. When I needed assistance, I was able to receive it. Lauren was able to assist me through the chat feature. She responded to me right away. The tone of the conversation was polite, friendly, and courteous!
Hi there Crystal!
Thanks so much for taking the time to leave us a review, we're happy that you're happy!
Sarah was amazing in both her listening patience and asking all the right questions. She resolved my issue without making me feel stupid. She's definitely a keeper.
Hi Stephen,
It's great to hear you've had a positive experience with us and so glad that your experience with one of our representatives was a positive one! Take care.
Great service; all my questions were answered; she was patient and took her time to make sure understood everything.
Hello Abdul,
We sincerely appreciate you taking the time to leave us a review, we're so glad that you've enjoyed your experience with us!
Rosechelle was awesome. She was very personable and patience making the experience the reason why I choose Rocket Lawyer. She shared some valuable services with me that customize what I was looking for to help my business grow.
Thank you soon much
Rosechelle
Hello Andrew,
Thanks so much for your review, we are so glad that you've enjoyed our service!
Sabrina was informative, cheerful, and quick to help with the request regarding the status update of our Foreign Entity Filing paperwork with the state of CA.
Hello Becca,
Thanks for your review, we're so glad that you've had a positive experience with one of our representatives! Have a great day.
I used the site to help an elderly friend create her will. It was very easy to do and now she is legally protected. When I called to cancel my free trial, the young lady on the phone had the sweetest voice and was SO kind! She deserves a raise!
Hello Connie,
Thanks so much for taking the time to leave us a review, we're happy to hear about your experience with us! Take care.
Easy to use great customer service, Colton was extremely helpful
Hi Ryan,
It's wonderful to hear about your positive experience with our service and appreciate your review, thanks so much!
Justina, was very courteous helpful and knowledgible. She asked what I needed, gave me some options and then fullfilled my request. She was very professional.
Hey Doris,
Thanks so much for your review, we're happy that you've had a positive experience! Have a great day.
I am retired and on a fixed income. I was using Rocket Lawyer to put some thoughts on paper. However, I can no longer afford to pay for it. Lauren was quick with a solution. I cannot tell you how much I appreciate this quick fix. Being a retired senior citizen during these very hard time, I am thrilled that I can count on your excellent company to help me out.
Hello Brenda,
We appreciate you taking time to leave us a review, we're really glad to hear about your experience! Take care.
The feedback and response time was wonderful. The entire process of obtaining my entity kit was smooth and seamless.
Hi there,
Thanks so much for your review, we greatly appreciate it! Take care.
Great, quick response times and execution of tasks to be executed
Hello Chandan,
Thanks so much for your review, we're so glad that you've enjoyed our service!
Exceptional service! Addressed my immigration concerns clearly and promptly. Highly recommend this knowledgeable representative.
Hello Zen,
We greatly appreciate your review, thanks so much! Please take care
Hello Kris,
Thank you for taking the time to leave us a review, we greatly appreciate it! Take care.
I called because I was charged for this service and I did not agree to doing this so when I called I was livid! Linda immediately calmed me with her pleasant demeanor and her customer service is remarkable. Not only was she professional and pleasant, but she was efficient and also empathetic. This woman deserves a raise she is definitely an asset to your company!
Hello Viernes,
We're so glad to hear about your positive customer service experience and appreciate your review! Take care.
Amazing customer service. Helped me resolve my issues and was top notch
Hi Peter,
Thanks so much for your review, we greatly appreciate it!
In this day and age, simple customer service is hard to hit the mark. Sabrina has not only hit the mark but she simply has renewed my fleeting idea of customer care. To whomever and for whatever it's worth, I want to recognize her for simply going above and beyond.
Hey CJ,
Thanks so much for your review, we are so glad to hear about your positive customer service experience! Have a great day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis,
We're so sorry to hear about this matter! We'd like to assist you with this, please respond to our private message so we can better assist you or feel free to email us at [email protected] if that is easier. We hope to hear from you soon!