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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Alisa was the best, so Friendly and helpful, it's not to often anymore you run across someone so nice and genuine.
Very sweet girl and informative.
Hello Rebecca,
It's wonderful to hear about your positive experience with our customer service and appreciate your review, thanks so much!
Hello Dee,
Thank you for taking the time to leave us a review, we greatly appreciate it! Take care.
Had a great call with your rep, she was a delight to work with even though I was cancelling my subscription.
Hey Brenton,
Thank you for taking the time to leave us a review, we greatly appreciate it! Take care.
Needed my account reactivated and some questions and I got my questions answered quickly.
Hi Deborah,
Thanks so much for your review, we are so glad that you've enjoyed our service!
I had the unfortunate experience of having my entire purse and wallet stolen from car last Monday. It rendered me without credit cards for almost two weeks now, but last week I had an urgent need to use Rocket Lawyer and thought I could sign up some other way to renew a membership but could not. I decided to call customer service and had the fortune to have Kim be the agent that handle me and my call. Without thinking twice she knew how to resolve this and did so while being super kind to me. I am a small film production company business, and rely on many apps and websites to help run my business. Literally cried after the call because of that small act of kindness and now a forever fan and soon to be full time member! (Hahah have to wait for bank card and credit cards to come in first!) Thank you for hiring Kim. She is a gem!
Hello Sabrina!
We're so glad to hear about your positive customer service experience and appreciate your review! Thanks so much.
I have worked with Rocket Lawyer off and on for years, and find that even I can make legal documents that work. Today I spoke with Justina about a routine issue, but one I couldn't solve without a rep. She was prompt, professional, personable and just straight up did the job. I'll keep using Rocket Lawyer for me and my family because they deliver products, service and skill. Thank you.
Hi Julie,
Thanks for taking the time to leave us a review, we're so glad to hear about your positive customer service experience! Please take care.
It was very easy to use and complete the form. When I contacted Justina about cancelling my membership, she was very helpful. Overall, a good experience.
Hello Linda,
We appreciate you taking the time to leave us a review and so glad that you've had a positive experience with one of our representatives! Take care.
I was having issues with understanding how to properly use the Dashboard feature and I was having a learning curve issue with understanding how to edit documents. My customer service representative not only patiently listened to my concerns, but also added information that was useful to my understanding and use of the platform. Very knowledgeable, patient and supportive. Thumbs up!
Hi Mark,
Thanks so much for your review, we're happy that you've happy! Have a great day.
Colton was professional, eager to help, and he resolved my problem in a matter of SECONDS! Give this man a promotion!
Hello Colton,
We appreciate your review and glad to hear you've had such a great experience with one of our representatives! Take care.
Karen was very friendly and helped me exactly with what I needed.
Hello Anndrea,
It's wonderful to hear about your positive experience with our customer service and appreciate your review, thanks so much!
The documents were easy and accurate. I was impressed. Also the gentle man who downgraded my membership was terrific and made it easy. Thank you
Hello Angela,
Thanks so much for your review, we're happy that you've had a positive experience! Have a great day.
I no longer wanted the premium plan due to some challenges, Raabia was pleasant, knowledgeable and very helpful. She provided me with other options that would work for me.
Hi Deborah,
We're so glad to hear about your positive customer service experience and appreciate your review! Thanks so much.
I was going to cancel my membership, because I don't use it that much. Kristina P told me about a $7 per month downgrade so I don't loose my documents, so I am still a customer because of Kristina P
Hello Nelson,
Thanks for taking the time to leave us a review, we greatly appreciate it! Take care.
I had questions regarding payment Representative and the gave clear and concise information, thank you!
Hello Louvinious,
Thanks so much for taking the time to leave us a review, we're happy that you're happy!
Handled my inquiry quickly and efficiently with great customer service. Thanks!
Hello Michael,
We sincerely appreciate you taking the time to leave us a review, we're so glad that you've enjoyed your experience with us!
Even though they say you can create the forms for free, they dont give you access to it unless you pay them. They dont tell you this until after you have already filled out the entire form. Giant waste of time.
Hello John,
We're very sorry for any confusion regarding our Trial! We do explain at the time of sign up when credit/debit card information is being required that as long as the membership is downgraded during the Trial time, there is no billing whatsoever, otherwise it will convert into a paid Rocket Legal Plan. Please let us know if we can do anything at this time to assist you by responding to our PM.
Hi Cindy,
We're so glad to hear about your positive experience and appreciate your review! Thanks so much.
Great interaction, explained situation, ask about options for resolution. Liked options presented clearly by customer rep Linda, signed up for service meeting my needs. Very knowledgeable and courteous. Thanks for great product and service, Jack Neal
Hello Jack,
Thanks so much for taking the time to leave us a review, we're really happy to hear that you've had such a positive experience with our customer service! Please take care.
Great, quick and convenient! Had a small problem with my password and they solved the issue.
Hey Gary,
We are really glad that you've had a positive customer service experience and greatly appreciate your review! Take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Obi,
It's awesome to hear you've had a positive experience with us and appreciate your review! Have a great day.