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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Very Professional. Very helpful. Very experienced.
He was very accommodating and patient as I figured out what email address my subscription was attached to. He arrived at the solution for the purpose of my call in less than 5 minutes.
Hello Keeta,
It's wonderful to hear about your positive experience and we appreciate your review! Have a great day.
EASY TO ACCESS AN AGENT TO SPEAK WITH! SHE GUIDED ME ON STEPS TO TAKE ON THE WEBSITE. SIMPLE PROCEDURE. SHE ALSO EMAILED THE INSTRUCTIONS FOR FUTURE USE IF I NEED TO CHANGE AGAIN. VERY PLEASED WITH HER ASSISTANCE.
Hello Carlos,
We appreciate you taking the time to share your feedback and glad to hear your experience was a positive one! Take care.
Great experience with Kristina, she provided alot of thorough information about the plan services offered and structure.
Hi Danielle,
Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.
I'm very satisfied with the service I received today.
Hello Issayas,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!
Very helpful and polite, promptly helped me with my issues,and answered all my questions. Very good customer service.
Hi Gwendolyn,
We greatly appreciate you taking the time to leave us a review and it's so great to hear you've had a positive experience with our customer service! Take care.
Naomi was great. First of all you have customer service "Phone" lines opened on Saturday morning which is amazing. Then the wait time was less than a minute. Naomi understood my issue and resolved it. I didn't spend a lot of time explaining Naomi. Over all A+ to Naomi and A+ to whoever leads your customer service. I will be back.
Hello Parth,
We're so glad that you've had such a positive customer service experience and appreciate your review! Take care.
She was very cheerful, kind and most importantly, she was verys helpful. She helped me get my issues solved..
Hello Courtney,
Thanks so much for taking the time to share your experience, we're happy that you're happy!
The document I needed was quick and easy to find. And their customer service was excellent.
Hello Lori,
It's wonderful to hear about your positive experience, thanks so much!
Jojo was very polite and so helpful. I miss understood how my account would be billed. She listened to my concerns and helped me address the issue. I am so thankful she was able to help me.
Hey Daphne,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
Jo Jo helped me troubleshoot the website on my end of things and got me going so I can get my documents. She was very very friendly and an absolute pleasure to work with. In the end the process was very well streamlined and I will definitely be working with RocketLawyer in the future
Hey Xavior,
It's so great to hear you've had such a positive customer service experience and appreciate your review! Take care.
Only thing I can think of your seven day trail shouldn't include the weekend, other than that all is well.
Hey Crystal,
We appreciate your feedback and five star rating, thank you!
I really appreciate the way they handled my situation and my billing representative was very kind and helpful.
Hello Lindsey,
We greatly appreciate your review and happy to hear you've had a positive experience! Take care.
Hello Don,
It's wonderful to hear about your positive customer service experience and appreciate your review! Take care.
Grace, is her name and she is what customer service is about…….
Respectful and to the point….
Wish they were all like this type of experience at other places…..
Hello Daryl,
We greatly appreciate you taking the time to leave us a review and it's so great to hear you've had a positive experience with our service! Take care.
Easy to follow steps. Great customer care. No problem "making it legal" for estate planning.what a savings!
Hi Boz,
We're so glad that you've had such a positive customer service experience and appreciate your review! Take care.
Customer service representative was wonderful! Very thorough and professional.
Hello Douglas,
It's so great to hear you've had such a positive customer service experience and appreciate your review! Take care.
Sabrina did a great job in answering all my questions and made the filing process very easy.
Hello Varsha,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
I obtained the document that I was needing, easy as pie. Also, Kimberly was very helpful with my account questions.
Hi Joel,
It's wonderful to hear about your positive customer service experience and appreciate your review! Thank you!
I had a very positive experience with Ellis. She was very pleasant, helpful and provided me with information I asked. She was able to answer my questions and handle my request.
Hi Jose,
Thanks so much for your review, we're glad to hear about your positive experience! Take care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Osmond,
It's awesome to hear you've had a positive experience with our service and appreciate your review! Take care.