On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I spoke with Kimberly today, after creating my Last Will And Testament, which I needed to create as party of my retirement investment. Kim was extremely helpful in explaining everything to me, and helping me to access my will. She gave me the opportunity to check out everything that is available as a member, which I will be reviewing.
10 out 10 customer service
Daniel-san was immensely helpful and clearly a master of his craft
Hey Anthony,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Very easy process to downgrade the service and the person on the phone explained other options
Hi Thomas,
Thanks so much for your review, we're happy that you're happy!
The sweet lady I spoke to was so nice and solved my issue. I didn't get her name but she was great!
Hey Leslie,
We are really glad that you've had a positive experience with our customer service and appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
I did fill out my living will. That was easy. The questions and answers were easy for what I needed.
Hello Vickie,
Thanks so much for your review, we're happy that you're happy!
Great experience. Kim was very professional in taking care of my request and offered other options.
Hello Ana,
Thanks so much for your review, we're happy to hear about your positive experience with our service! Take care.
Hi John,
We're so glad that you've enjoyed your experience with our customer service and appreciate your review!
I found Rocket Lawyer searching the web. I needed help to create an agreement, and Rocket Lawyer was a great help to me. Calling the number and speaking to customer service they were very helpful answering all my questions. I am glad to be a member. Thank you! God bless!
Hello, nathelie,
Thank you for your review, we're happy to hear about your positive customer service experience!
Justina did a fabulous job getting my issue addressed timely and thoroughly. I appreciated her response and support.
Hello Scott,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
Kristina P. Was absolutely the sweetest as she was understanding, did not question, but was very profession as she provided me with information regarding monthly benefits however, I just really needed to downgrade and she was happy to help with that.
I did mention that more online businesses need Kristina's, too!
Hi Kathleen,
Thanks for your review, we're happy that you've had a positive experience with our service!
I requested changes to my subscription and Kristina was very attentive and helpful. She got the answers I needed quickly.
Hello Jen,
Thanks for your review, we're happy that you've had a positive experience with our service!
Excellent customer service, very friendly agent - quick resolution to my issue.
Hey Amy,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Vey good menus for seeing what other legal contracts/forms were available - quite a few!
I'm a former Computer graphical user interface creator and used to create screens that "made sense" and were easy to use. These were spot on in both categories In my opinion!
I needed a lease for 2 tenants and I felt like this application's website was very thorough and walked me through it in just a few minutes time - easy to use.
Hi Stephanie,
It's wonderful to hear you've had a positive experience with our service and appreciate your review!
Excellent service from beginning to end! JoJo provided topnotch customer service as soon as she introduced herself. She is kind, courteous and extremely professional. She is an excellent representation for you company.
She deserves a "Huge Raise"!
Great job JoJo!
Hello Steven,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!
As the President of a Corporation that does business in 3 Northwest states, we strive to for excellent customer service and have reaped the rewards of such actions over the past 20 years. So, I am always impressed with companies and organizations who go above and beyond when dealing with customers. That was the case when I called and spoke with Kim. Great Job Rocket Lawyer, and you can be sure that you have found a new lifelong customer in myself. Thanks
Hey Allen,
Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.
Very good experience. Alyssa was very helpful and courteous as we worked to resolve my billing question.
Hey Albert,
It's wonderful to hear about your positive customer service experience and appreciate your review! Take care.
It was so easy to navigate the website to accomplish what you need and want. Then there are things that you did not know you should want and thus can complete. When speaking to an actual person, you feel very relaxed when speaking to someone that cares and wants to make things right for you. So, what more could anyone want or ask for?
Hello Marion,
Thank you so much for leaving us a review regarding your experience, we appreciate it! Please take care.
The representative listened carefully to my question and situation and provided me with thoughtful and useful advice.
Hi there David,
Thank you for your review, we're happy to hear that you've had a positive customer service experience! Have a wonderful day.
She is amazing! Super helpful and friendly. Highly recommend you do what you can to hang on to her.
Hey Bruce,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
My customer service representative Raabi'a was very helpful and at the same time nice!
She was a pro with handling my request and I am pleased with all information she provided.
Hello Irena,
It's great to hear you've had a positive experience with us and appreciate your review! Take care.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Todd,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.