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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Top notch experience. Will use again! Information and help was readily available. Courteous personel.
Hello Jacob,
We're glad to hear about your positive experience and thanks for your review!
Site was very helpful in assisting me to develop a durable power of attorney.
Kristina was very helpful in explaining program options to me earlier today.
Hi Michael,
Thank you for your review, we are happy that you're happy!
Jacob Brown was polite and very knowledgeable.Will likely be joining Rocket Lawyer tomorrow.
Hi Tom,
Thank you for your review, we are happy that you're happy!
I needed advice on how to change my membership. I clicked on the chat and recieved the help I needed immediatly. Justina took care of my request and I was finished ASAP
Thank YOu!
Hello Julie,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
I found access to a standard NDA and the ability to edit very easy especially with the feature of the system asking specific questions regarding the NDA. I had expected to print a document and hand write in the blanks. The output from your system presented a much more professional looking document. I called your customer service to cancel my 5 day trial. Raabi was your CS rep. She made it happen with no pressure not to cancel, just asked some reasonable questions. Impressive
Hello Andrew,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
Grace was a excellent help and very patient with my needs.
Need more people like her
Hello Wally,
Thank you for your review, we're happy to hear about your positive customer service experience!
McKenna was very polite and helpful with my issue. She quickly took care of my needs.
Hello Carol,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
Associate was very helpful and knowledgeable in assisting me with this request.
Hi Diana,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
Mason was very polite and professional. Listen to what I wanted and was very helpful. He also has great knowledge of the services offered and explained them to me.
Hello Annette,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
I received help from a simply wonderful person. She was patient, informative and lively. I so enjoyed talking to her and having her talk me through the process. I only wish there were more people like her.
Hello Ann,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
I enrolled in the free trial (7 days) and created a document. Creating a document was easy. I didn't find what I was looking for in the menus for the handling of the document so I called the help phone number. A lady named Kim was very courteous and helpful.
Hello Joseph,
It's great to hear about your positive experience with us and appreciate your review, thank you!
I called to inquire about the different plans available. I spoke with McKenna, who was very pleasant and helpful. She explained the different plans in a way that I could understand and make an informed decision on the services I need. She was knowledgeable and helpful. I would/will recommend Rocket Lawyer.
Hello Rere,
It's wonderful to hear about your positive customer experience and appreciate your review! Take care.
Called to follow-up regarding an "Ask a Lawyer" inquiry. Typically, I'm used to sitting on hold for fifteen minutes and then having to explain the scenario to the representative. Today's experience was far from that as the rep read my inquiry, confirmed the desired result and followed through in less than five minutes. Very pleased with the result.
Hello Bash,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
I needed some direction on the form I needed. I spoke with Raabi and she couldn't have been more helpful as well as knowledgeable. She solved what I needed in a few minutes. I called do frustrated and she was so pleasant.
Thanks again Raabi!
Hello Susan,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
Needed to update credit information. I thought I lost all my rental ad information. She was so kind and reassuring and restored my account with all information. So Grateful!
Hey Michele,
We're glad that one of our representatives were able to assist you with getting this matter resolved and appreciate your review, thank you!
Initially had a bad experience but Raabi saved the day by fixing the bad experience. She went above and beyond which made up for the bad experience.
Hello Adam,
It's awesome to hear your experience with our service was a positive one and appreciate your review!
Both times I spoke to a customer service rep they were kind, professional, courteous, attentive and unsparing with their time and empathy. Such qualities indicate both good hiring practices and excellent training.
Hi there Lawrence,
Thank you so much for your review, we're so glad that you've had a positive experience with our customer service!
Called Grace with a question. She was very helpful.
Hello Michelle,
We're delighted to hear you've had a positive customer service experience and appreciate your review, thank you!
I had the pleasure of speaking with Grace this evening. She has excellent customer service skills! Grace was very pleasant and helpful with my questions. She took her time and never once acted as though I was 'bothering' her. She was on the phone with me until all my questions were answered.
Grace is a true asset to your organization!
Hi Joan,
Thanks for taking the time to leave us a review, we greatly appreciate it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!