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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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I was able to search for exactly what I needed, prices are great, fast delivery!
Ordered a new driver. Delivered on time and in great shape.
Very misleading website. I attempted to return a club and was told "does not qualify". Then, they checked their posting and said some were "miscategorized" and they would alert their web team. But too bad for me! Even after they admitted the website error they refused to honor a return! Then accused me of being a bully because I pointed out that the customer should not be penalized for their mistake! Ha - is this middle school?
I bought the putter as a gift for my friend's son. He absolutely loves it and can't wait to go golfing this year
I ordered a putter and unfortunately after about 3 weeks using the club the head snapped off at the point where the head inserts into the shaft
I sent pictures to customer service and explained what happened and they replaced the putter with a new one within a week
I bought an Odyssey putter. When I asked about the delivery, I received a prompt reply from Aimee (hope I didn't forget her name). The putter arrived early and in exact condition as described. I am very happy with my purchase and the service.
Great prices and arrived on time never an issue with rock bottom the hats look great and fit well.
Easy to use and navigate their website, great brand name products with the best prices along with fast delivery. They offer every thing a golfer needs, you won't be disappointed!
Great quality bag. Built very sturdy and I am very surprised at how well the bag is designed compared to the price that I paid for it. Awesome purchase fast delivery is always from Rock bottom golf!
Great delivery timeframe. Packaged very well and product was exactly as described on the site.
I have ordered many times and will never order golf supplies from anywhere else. VERY happy customer here!
Thank you for your great quality of products, price and services Rock Bottom!
Like my new club which was mostly bought with trade-in money. Dislike company policy on refunds for new clubs that do not have the "90 day guarantee" which only credits you with half the value of the original purchase price. Also did not like attitude of customer service agent that gave me the bad news.
Package arrived on time, undamaged and at a price that was competitive. I'll do more business with RBG.
My order was cancelled and the excuse was an error on their part.
Always has been great! Never a problem with NY order.
I received what I ordered and it works fine accept for the brakes. Can you send me another one and I can send this one back?
I received both the 1/4 zip pullover and the size 7 Etonic golf shoes. Both have been returned to Rock Bottom Golf and I have received a credit back for the pullover but not as yet for the shoes as they were a bit small. I have ordered and received a size 7.5 and they fit perfectly.
Would you please follow up and process my refund for the returned size 7 Etonic shoes. Thank-you
Bill Johnston
I ordered out a new/used putter from you guys. A description stated, as if it were almost in pristine condition, however, the screws on the bottom for the weight one of them was missing. I had to contact Callaway to get a new screw set.
The bottom of the putter looks a lot more scratched up than originally thought, but the feel is exactly what I was looking for. That being said, I guess I'll just have to deal with it. Replaced grip that was ehhh, also had to purchase a new cover, as it didn't come with one.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members