RockAutoReviews 1,685

I ordered some parts last Friday and I paid for expedited shipping to receive all by Wednesday. The parts came from different places and shipping companies and as now Thursday 1:33 pm I am still waiting for some parts. They should refund at least a percent of the shipping as wasn't arrived on time like they said in the payment process and I lost my appointment that was for today at 9am. They have no customer service and when you select the parts to let them know that arrived late, they have an automatic response to keep the parts for later ‍‍no other option to ask for customer service representative or get a partial refund. 4/5 stars.

Purchased front breaks for my civic. They sent the right model number but wrong part was in the box. Tried to contact rock auto there customer support is a nightmare/non-existent.
Ordered break pads and routers. When they arrived it only had one router... That was my fault I guess. So I needed to purchase another one. Which I did before starting the job on my car... Started the job and they. Don't fit... Partly my fault for not confirming the right parts were in the right box... but man I'm not impressed. Will be buying local from now on... ROCK AUTO SUCKS AND SCREWED ME GOOD.

On or about November 13,2023, I ordered a cabin air filter and and an air filter online from RockAuto. Both parts arrived without issue but the air filter did not fit and was damaged green coloring scattered on it. Despite communications with RockAuto to ship me a new part, they could not guarantee I would receive the proper part if they sent it to me again, nor could they guarantee that I would not occur some sort of charge to return the part and be sent a new one. After several back and forths, they told me the 30 day window for refunds had expired. This window was never mentioned in any of the email correspondence nor on the product or delivery receipts. On Jan 2, I asked to be refunded for the $29.66 USD for the part and estimated shipping costs. RockAuto refused.

I have ordered 4 times now from it for 3 different cars and for me everything went perfect, it is the shopper responsibility to search for correct part number

However shipping is little more expensive

But in general i am very satisfied with the service

I just finished reinstalling my old fuel pump because the new fuel pump I got from Rock Auto was defective. Had to have a tow back after the truck wouldn't stay lit. Result? Truck runs fine now, only reason I replaced the fuel pump was because I had the tank out due to tweakers stealing my fuel. Figured "I'll replace the pump while I'm at it." Why am I so angry? This is the SECOND time I've had to have a tow to have a part replaced new from Rock Auto. The first was a ignition coil. Figured I'd replace it after tweakers stole the truck and I was repairing/freshening it up. Of course I could return it for warranty and because Rock Auto values its customers they would split the shipping and send me a replacement. But why would I pay to do that again? The bright side: I've a nice access hatch in the bed of my rig now directly to the fuel bits and pieces. Unbelievable. I won't be using RA in the future. Let this be a warning to you, they've changed.

The part was not packaged well and UPS reported the package for hazardous materials irregularities. I cannot get any support from RockAuto to resolve this issue. They may have great prices but absolutely suck with customer service!

I ordered a front end kit to include upper control arm, both tie rod ends, sway bar links, and lower ball joint. After taking everything off and finding the inner tie rod end is the wrong size I had to go locally for new ones. So now there is no way to just return them. I have to return it all. I also have to pay for any return and it's their screw up. No way to contact them so looks like I will have to just loose $120 for the other inners.Never again.

They won't give me the other part of my refund when I email them about the tracking number they won't tell me what it is. The package was sent to the wrong warehouse but the address was the same on both packages so I didn't know it was to be sent to another warehouse. They are saying they will charge me cause it was sent to the wrong warehouse and the address it was sent to they will get somebody to ship it back to the correct address. This was two weeks ago and haven't heard anything since. I would never order from Rockauto again please look at all the negative reviews first it can't be a coincidence. Please go somewhere else!

I've ordered from Rockauto for years. Delivery is quick. Pay attention to where the parts ship from, it's not uncommon for parts to ship from different warehouse and you pay two or more shipping charges. Of late, their packaging is shoddy. Get wiper blades shipped in boxes too short. I ordered a new part in January, received it in a timely manner, but didn't install it because of the weather. Just opened the box, the manufacturers box, and the part is broken. My fault for not checking as soon as I received it. But the part wasn't wrapped in anything from the manufacturer and it broke when it rattled around in the box. Just shoddy, Same order, ordered oil filters and they arrived not even in boxes, just shrink wrapped.
They've gone downhill.

First i made order march 13,2024 paid additional 49.99 for the sole reason of needing the parts today, still has not shipped, contacted customer service, via email no phone calls, they continued to refer to the 3rd order i made on march 14th, ground when i continue to question them about the order number that they was not looking at got ticket closed, regret ordering the 600 bucs in parts from them. Questioning if i will ever get them, all 3 charges for all 3 orders have already been removed from my bank account.

I bought a brake rotor and pad package for my 2010 Acura TL that they put together in July 2023. I was finally able to install the in March 2024 and low & behold the rotors are incorrect & NOT even for my car. I contacted them and explained their mistake and they told me to piss off. I could understand if I picked out the parts and bought them separately then I am COMPLETLEY to blame. However Rockauto put this package together. NOT ME. They should've accepted responsibility and exchanged the rotors! ROCKAUTO SUCKS and now my car has been out of commission for almost week! GFY rockauto

There is no customer service if there is a problem. Charging the customer shipping fees and core charge fees. I recently bought a part it was the wrong part arranged the return and they sent me the exact same part even when I told them it was the wrong part.

After seeing the absolutely uncalled for slander against RockAuto in these reviews, I had to speak up and rave on 'em. As long as you are positive you're ordering the right part and don't have to mess with returning anything, RA is the only way to go. This is based off of the bad reviews, as I've never had to return anything and I've been an avid customer of RockAuto since 2014. I only purchase and run used cars, and have terrible luck of needing to make repairs on them frequently. If it weren't for RockAuto, I'd be so deep in repair debt because of purchasing parts from local parts stores. But with RA, you save a lot of money compared to buying from a parts store! RA offers such a huge list of options to decide from, and very fair shipping options as well. I've ordered struts, catalytic converters, Word to wise: don't pay any extra for "faster" shipping. Their standard flat rate shipping is always fast enough for me. There is a local mechanic I take all my vehicles to for any work I need done. I buy the parts on RA and he installs them for me. He always comments on the good quality of what I order.

Thanks RockAuto for being awesome!

Bought parts ball joints, and tie rods for three of my vehicles. Two of the vehicles we did over Christmas parts were correct everything went great. The third vehicle parts was for my summer vehicle so we did not work on this vehicle till the following month part numbers on the boxes were all correct But they had the wrong parts in four of the boxes. The 2 upper ball joints and 2 inner tie rods were not greaseable And one of the Tie rod end adjusting sleeves were not threaded
Because it was past the 30 day mark, they refuse to exchange my parts for the correct ones

Because of their decision, they just lost me as a customer personally plus they will not be a vendor of my repair business

On 12/23/23 I ordered a O2 sensor from this company and it was delivered Order Number *******

After putting the part in my car the problem still remained unfortunately. I troubleshooted the problem to the best of my knowledge as I'm not a extremely trained mechanic but I'm savvy enough.

To further steps to make sure there was nothing else I could do and then I took it into a mechanic. That professional mechanic informed me that the brand new part that I bought was tested as faulty and needed to be replaced for the car to be working properly again. This is of course 500$ later for diagnosis and part replacement cost.

After reaching out to RockAuto about the issue and requesting a refund they stated that since it's past their 30 days policy they are unable to refund. I considered that to be extremely favorable to their own business model. To be able to install a part, test it, and verify that it is working all within 30 days is completely unreasonable for the common person. This policy obviously benefits RockAuto.

I paid about 60$ for the part So it should not be such a terrible ask to get a refund.

I reach out to customer service and they are refusing to respond.

Ordered rotors from here and they were cut wrong. Of course they don't help. They want you to send back the purchase, which I was willing to do after I got new ones because how tf am I supposed to drive with no rotors? My car is my work! Horrible way to deal with customers