Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Roblox

Roblox

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Roblox?
grey stargrey stargrey stargrey stargrey star

Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
Follow Simon R.
Unfollow Simon R.
Share Review
Report Review

Why r u all so mean roblox is the best i play with me friends and we have fun like jailbrak and adopt me
I dont kno wat u all mean when u say is bad me and my frends play all day and its so fun
Lol i played jailbreak at like 2am and i found a naked person BAHHAHAHA
Eoblox is a great place for laughs and its fun wen u have lots robux like my mom buy me
I recomemend!

I also add photo of me and my friends hangin out :D

Date of experience: April 20, 2022
Minnesota
1 review
0 helpful votes
Follow your m.
Unfollow your m.
Share Review
Report Review

Mad
April 17, 2022

I was trying to play roblox on my computer and I logged in and everything and when I was about to play it said I needed to get it. It was like teasing a horny guy. Im. Mad and disappointed. I was so excited to play the pizza game and become maneger. Why would you make us login then not let us even play. I will be leaving a bad review and contacting the owner. Please think about others feelings too. Im at tears that I can't play roblox. You crushed a little kids dreams of being a pizza worker... I will now work at McDonalds. If I am homeless its your fault. Im deleting the app on all my friends and family phone. I am crying due to the fact of selfishness. Goodbye

Date of experience: April 17, 2022
Jersey
1 review
0 helpful votes
Follow Emma R.
Unfollow Emma R.
Share Review
Report Review

Roblox is a very good game as there are many side effects such as: you waking up to your siblings pet fish floating in front of your face, mayonnaise replacing the white stuff in the middle of your Oreos, your pet llama suddenly speaking English and forming an army of llamas and raccoons (also speaking English) and evicting you from your appartment even though you live in a tent, a random monkey coming to you and declairing that you live in its land and it taking all of your stuff, you getting hacked by the worlds greatest hacker and them stealing all of your mayonnaise Oreos, your Airpods not working and you figuring out that they are just dead cockroaches, your water bottle drinking you insted of the other way round and death. Roblox, only available behind the mac books in the apple store (be careful for the angry emus that guard it). In conclusion i fully reccomend roblox.

Date of experience: April 15, 2022
Connecticut
1 review
0 helpful votes
Follow L T.
Unfollow L T.
Share Review
Report Review

I've had an account for many years now. As im in college, I decided to take a break for about 2 years. When I came back the account was hacked (stolen) and placed on another email address. Emailed roblox, they gave it back. Sweet right? Nope. The person who stole it emailed roblox and stole it right back. Why would roblox allow this? Idk... so I emailed again. This time it's "oh... we can't verify ownership sorry. Just reset the password or give us another email address ending *******@yahoo.com". That was the hackers email address ending... I always used outlook.
So today I finally had to say goodbye to all my childhood memories because of roblox. If they can't figure out how to help people get their account back, they shouldn't even have support. Very upsetting.

Date of experience: April 13, 2022
Australia
1 review
0 helpful votes
Follow Michael n.
Unfollow Michael n.
Share Review
Report Review

Got almost banned
April 12, 2022

So i got a threat for my account and this guy said something like F**K LITTLE KIDS, without the bleeps and i got reported for a guy in my server saying rude things to me ( i hade apsolutly nothing to do with this btw my user is McfamilyrulesYoutub and the game was EASTER Case Clicker and i think it is so un aproppriate for people to report me for no reason

Date of experience: April 12, 2022
France
1 review
0 helpful votes
Follow freddy E.
Unfollow freddy E.
Share Review
Report Review

Bad staffs
April 11, 2022

I love so much roblox, it's my favorite game but recently i got hacked and the hacker changed my age so contacted the customer service multiple times and the responses are always unusefull i put that my account got hacked and i asked them to change it and they always respond: Sophia (Roblox)

Apr 6,2022, 03:48 UTC7

Hello there,

We're sorry, but we are unable to provide any further information or answers regarding your request. We encourage you to review what we have sent you previously, as we have nothing to add at this time.

Sincerely,

Sophia
Customer service
I have the inpression that all the messages are copy pasted and the "staffs" are most likely bots

Date of experience: April 11, 2022
Massachusetts
4 reviews
1 helpful vote
Follow Than f.
Unfollow Than f.
Share Review
Report Review

This game cna SUCK my $#*!
"EXCALIBUR!" "EXCALIBUR!" "FROM THE UNITED KINGDOM!" "I'M LOOKING FOR HEAVEN!" "I'M GOING TO CALIFORNIA!"
I heart hot moms

Date of experience: April 10, 2022
Nigeria
1 review
0 helpful votes
Follow Dawn O.
Unfollow Dawn O.
Share Review
Report Review

This is rubbish i reported a person for trusttrading and then roblox you decided to ban me and that person who just scammed me is still scamming people ROBLOX LOOK INOT DEEPER THINGS! IF YOU DON'T YOU MIGHT ACTUALLY BAN THE WRONG PERSON

Date of experience: April 8, 2022
Tennessee
1 review
5 helpful votes
Follow dana o.
Unfollow dana o.
Share Review
Report Review

My child's account has been hacked and taken over by someone. Roblox is completely unresponsive. I've contacted their help forum been "assigned" several tickets and not spoken to or been contacted back by anyone. I found a phone number to call and it literally says leave a message and we'll contact you via email... it even laughably says "For the most expedient service contact us through our customer support forum" Don't put your credit card info in or spend money on Robux unless you're fine with a hacker taking that from you.

Date of experience: April 6, 2022
Barbados
1 review
0 helpful votes
Follow Lisa J.
Unfollow Lisa J.
Share Review
Report Review

Robux
April 6, 2022

Robert has cost me I'm almost $******* on my credit card I am not happy with that so I I'll go to delete my granddaughter's account you keep taking money on my credit card so please don't do that but I would not sure about it..

Date of experience: April 5, 2022
Sudan
1 review
0 helpful votes
Follow Cool g.
Unfollow Cool g.
Share Review
Report Review

Tell me why?
April 4, 2022

Why are you not allowing me to play games so I hate Roblox Don't play Every week an update and a lot of space and u cant play games if u role play like this 'GET IN CAR' I used this and I am not allowed to play games so stupid rate 1 star SUING ROBLOX 1000$ DOLLARS OR 100K ROBLUX CHOOSE ROBLOX LOSE 1000$ OR 100KROBUX

Date of experience: April 4, 2022
Australia
1 review
3 helpful votes
Follow alisha C.
Unfollow alisha C.
Share Review
Report Review

I lost robux while trying to create a group
April 2, 2022

So when I got robux after forever i wanted to make a group, I pressed the purchase button for the group and then it said: unknown error, so I tried two more times the same thing, and I lost 300 robux and the group didn't even exist, now I realise that buying robux is a waste of money so I will not make that mistake again, my roblox user is XxCandycorn_2028, I don't have proof of my purchase tho,

Date of experience: April 1, 2022
New York
3 reviews
4 helpful votes
Follow fuck l.
Unfollow fuck l.
Share Review
Report Review

Pretty cool
March 27, 2022

So roblox is pretty fun I have been playing for a few years now the only thing that gets by the filter that is inappropriate is the word "69" but people don't go around spamming that so it is safe it is also free

Date of experience: March 25, 2022
New Jersey
1 review
0 helpful votes
Follow Nojus L.
Unfollow Nojus L.
Share Review
Report Review

1. Worst customer service I've ever seen, supported by MANY others. Only copy paste replies from all customer service members. If you try calling them, they end the call before you can even leave a voicemail or speak to someone. Completely insensitive and almost always useless. If you have any issues related to the in-game currency, including being hacked (which happens more than any other platform I've ever seen), they will only assist you ONCE and never again. Better off just getting over whatever issue you have.
2. Terrible moderation team. I'm guessing its either a bunch of people they outsourced from god knows where or a bunch of 12 year olds who don't understand much. Countless people banned for no reason or the absolute wrong reasons. Might as well just have a robot ban people - would probably do a better job.
3. Terrible security. Hacking seems to be a persistent issue, if you're not changing your password every month, say goodbye to your stuff.
4. Content is damaging to children and highly unregulated. This platform creates children who are addicted to short term dopamine rushes from clicking buttons over and over, until they get bored and start spending all their money / parent's money on the game just to feed their addiction. Violence, drug use, sexual content are poorly regulated and romanticized by many of the most popular games on the platform.
5.30 day ban appeal timeline. No email notice, the timeline starts from your ban, not from the next time you try to log in, so if you log out for a month and get banned while offline, oh well forget about ever seeing your account again.
Overall, this platform is total garbage, and if you need more proof just look at other reviews.

Date of experience: March 21, 2022
Ohio
2 reviews
2 helpful votes
Follow billy b.
Unfollow billy b.
Share Review
Report Review

Why roblox is great
March 22, 2022

Roblox is great because it lets kids play fun games. And do fun stuff unlike doing iready. I give roblox a 10 out of 10 it is a really fun game with much to do on it. You can play with friends and play online. This game is amazing for anyone. I even love this game it is so much fun to play!

Date of experience: March 21, 2022
North Carolina
1 review
0 helpful votes
Follow Kaitie T.
Unfollow Kaitie T.
Share Review
Report Review

Don't play this $#*!
March 18, 2022

It wouldn't let me stab other players during seconds to death isn't that the whole goddamn point mother effers

Date of experience: March 17, 2022
New Jersey
1 review
0 helpful votes
Follow Jose G.
Unfollow Jose G.
Share Review
Report Review

Don't spend your money on this game kids your account will get hacked it's pretty easy for people to hacked your account customer service will not do anything to help you out don't waste your money on this game parents don't let your child play this game my son got hacked 3 time the 3rd time customer service close his account did not do anything about after it was hacked.

Date of experience: March 7, 2022
New Zealand
1 review
0 helpful votes
Follow Benson R.
Unfollow Benson R.
Share Review
Report Review

Hairs
March 8, 2022

Before you could wear multiple hairs why cant you now? I bought multiple hairs for no reason i wasted my money fix this please.

Date of experience: March 7, 2022
Germany
1 review
0 helpful votes
Follow AMELIA B.
Unfollow AMELIA B.
Share Review
Report Review

WHY WONT IT WORKKKK
March 5, 2022

MY ROBLOX APP IS SAYING THAT MY WIFI IS OFF WHEN IT IS WORKINH PLEASE FIX THIS I AM GETTING SO ANNOYED AND ITS NOT MY WIFI I PLUGGED AND UNPLUGGED IT SO MANY TIMES SO PLEASEEEEEEEEEE FIX THIS ISSUE

Date of experience: March 5, 2022
Germany
1 review
0 helpful votes
Follow linus S.
Unfollow linus S.
Share Review
Report Review

BAN REASONS
March 2, 2022

SO APPEARENTLY I GOT BANNED FOR 7 DAYS JUST FOR SAYING "JOE MAMA FAT"! MY QUESTION IS WHY?! WHY... WHY?!

Date of experience: March 2, 2022