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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

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Illinois
1 review
1 helpful vote
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No empathy or understand of your situation. Just cold heartless paragraphs written by a robot with a fake name signing the message to make you believe it's a person.

Date of experience: August 23, 2022
Minnesota
1 review
1 helpful vote
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The Good, The Bad
August 22, 2022

I have played Roblox since 2017 and the platform definitely has it's ups and downs.

The Good:
Ability to create games and a community.

Ease of use on site and in games.

Being able to customize your avatar to your liking (but without Robux options are limited)

Being able to make friends.

There is a game for everyone on the site no matter what genre they like.

Can be used to learn how to develop a game or learn graphic design.

The Bad:
Overly strict under 13 chat filter.

Predators leading children offsite to 3rd party chat apps like Discord.

Poor moderation.

Too many scam bots.

Download of Roblox not supported on certain operating systems.

Too many people who bypass the chat filter.

False bans (often occur due to ban waves which are bans of thousands of accounts or items for a specific reason).

Too many exploiters and Roblox not giving developers proper resources to deal with them.

Roblox screwing over small developers and creators by taking 30 percent (A player buys a game pass and Roblox takes 30 percent of the profit).

Not listening to the community and what we want.

It's own form of a stock market in limiteds, which would be good but they don't teach kids how to use it wisely which results in scams.

Date of experience: August 21, 2022
RU
1 review
0 helpful votes
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Zhnihbobr228338
August 8, 2022

Fgfck7xjhdgxsudhfhfufvdjishxbxnxjxhxjdjejehdnxhnxbxnxjdbdjxhxnudhdjxjfbdjjddjxhxbchchfjfhdjxhdhdhxjdjhd

Date of experience: August 8, 2022
Texas
2 reviews
2 helpful votes
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Banned problem
July 29, 2022

Roblox is the trashest game, I got banned for 1 day because someone reported me for saying "$#*!" but the thing is he called me a girl when I had a avatar like a boy. And also the chat filter is like 100 life guards watching you in a baby pool to make sure you don't drown even though its only 2 feet deep. Whenever I try to paste a link like this https://youtu.be/Obsx4kseBW8 it censors it.

Date of experience: July 29, 2022
Virginia
1 review
0 helpful votes
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I GOT BANNED FOR KNOW REASON!
July 27, 2022

So what happened was my account was super glitchy all of the games I played kept disconnecting. So I waited one day and after every game worked! But all of a sudden it got banned. Also I better get all my in Adopt me I WORKED HARD! And I also never Scammed a single person in my life AND I MEAN IT! And I am hoping that was a hacker OK! Thank you P. S I also waited one day. Also Roblox is um A meh

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Old ness
July 22, 2022

Roblox let any one inside of there should have a cam where u show your face because alot of old and underage people be inhside of the game and it triggers me

Date of experience: July 22, 2022
Pennsylvania
1 review
1 helpful vote
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Refunds
July 22, 2022

If you want a refund on a unauthorized purchase and you want the refund they will PERMANENTLY BAN your account to "PREVENT FUTURE UNAUTHORIZED PURCHASES".

Date of experience: July 22, 2022
Italy
1 review
12 helpful votes
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Roblox is awful
July 19, 2022

The game moderation is inefficient, and incompetent. Your account can be deleted with absolutely no reason by the moderators, perhaps just because they wanted to do so. Overall, the is a massive censorship within the in-game chat, and incoherent restrictions. The platform has SERIOUS problems that need to be solved, especially when there are children involved. Parents should be aware of the problems that afflict this site, and take precaution for in-game purcheses. The company ignores the real problems and still does whatever it takes to get more money.

Date of experience: July 19, 2022
GB
1 review
0 helpful votes
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This game is full of scammers and hackers. Be very careful not to spend real money buying items or mini games that are full of bugs that are created by young teens who are there to scam you, You account can easily get terminated with no further notice. And the moderator they do not even bother to even investigate. It doesn't matter if you provide them with proof and seeking help from roblox they will just ignore anything you say and you have no access to you account to remove you credit card details or completely delete the account including your personal data, I am still trying to get to them to Remove my credit card details and no help whatsoever from their team.

Date of experience: July 14, 2022
Saudi Arabia
1 review
2 helpful votes
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Roblox is terrible, it is inappropriate and teaches your kid bad thing. I would not recommend it to. Anyone. I tried Roblox before and I am telling you it is the most inappropriate app you can give yourself or your child

Date of experience: July 10, 2022
Maryland
1 review
0 helpful votes
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THE WORD HOPE
June 29, 2022

How is the word hope tagged

That's...
Why.
Anyways the rest of the app is good.
But sometimes it kicks me out for - Unexpected client behavior
- and INTERNET CONNECTION.
There is literally nothing wrong with my internet.

Date of experience: June 27, 2022
Kansas
1 review
2 helpful votes
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This is all true
June 18, 2022

I just started play Roblox and I'm sick and tired of having to refresh my phone or restart because it wants to keep logging me out and leaving me on. Gray page and i was playing meet city and it just logs me out I spend a lot of money for robucks for what so y'all can take my money and leave me struggling with getting the game to start

Date of experience: June 18, 2022
KR
1 review
1 helpful vote
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This game is like drugs. It first seduces you with a sweet nectar of seemingly endless fun. That is until, the people at Roblox corporation decide that making the home page look better, at the cost of making the game some sort of mental torture device a good idea. If the Roblox gods especially do not like you, you will end up in a loop of disconnecting and rejoining. 3 minutes is all the Roblox gods will ever give you if they have decided that you will be the goat that needs to be sacrificed. And yet, you will keep returning. You will keep rejoining. Hoping that one day it will reverse back to its original fun state. It is a well of endless misery, frustration, and deep hopelessness. You will go through the 5 stages of grief, and when you are at acceptance; your soul will dim far less brighter than even a blackhole. You will feel astronomical turmoil. It is a cycle of suffering perpetrated by the Roblox gods in order for you to be sucked out of your happiness. Roblox will become a torture device, and the Robloxian gods will exploit you to suck out any last iota of joy and ebullience inside you. I hate this game so much, and yet I can't seem to stop. Do not install this game unless you want to be met with this terrible terrible fate. I would not wish this robloxian nightmare upon even my greatest enemies.

+5
Date of experience: June 11, 2022
Ohio
1 review
1 helpful vote
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Gg
June 11, 2022

Nice game but like wth are these reviews bro these are far more concerning then concerning but SLAY!

Date of experience: June 11, 2022
Washington
1 review
0 helpful votes
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Story
June 11, 2022

So here is a story that happened to me in roblox. I usually like roblox but tonight was really bad. I was playing a game called Zombie lab and there was a player Winningsmile2 in the server. I was playing with a chamber thing and I finally caught someone in there. They became a zombie and was cured. Now normal players would not really care but this person was bad. She said frick you and dang you, you trapped me. I didn't really care until she called me a noob. We started a good 20 minute long fight. She said she was gonna stop until I went into chamber, so I did. Then she said BAD ENDING and I got madder than ever. We fought again for 3 minutes and then another person got involved. He infected me and then Winningsmile2 was killing me like I was a black person in the 30s. Just killing me over and over again! So that other person believed the winning smile idiot until we explained our stories. Eventually she was kicked from roblox for a few days. THANK GOD your thinking right? Well sadly because I was involved in the fight I was kicked too. That's my story. Now I won't see this jerk again in roblox forever. I also encountered someone wo reported me for no reason and said I was bad the same day. I am quitting roblox. I hate roblox for banning my main account and my friends. I have nobody on my side clearly and it seems that everyone in the world hates me. I now have no Robloxian friends and I feel Roblox is becoming a date game. So if you don't wanna go to hell then DON"T PLAY ROBLOX!

Date of experience: June 10, 2022
California
1 review
2 helpful votes
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The idea and most games are really good! However, there is a huge problem with moderation. I have seen rule 34, inappropriate symbols, people bypassing, and more. So, people get to post r34 on here, and i get banned for saying 'laughs in furry', and I see why they thought it was 'Discriminatory Content', but I don't think I really deserved a ban. And, people say stuff like 'Stop being a furry, zoophile', 'There is only 2 genders.', and 'No religion is correct' and DON'T GET BANNED. I have also seen people actually doing good stuff and getting banned for it. My friend got banned for saying 'Happy pride month!', and roblox has MANY pride stuff in their Avatar Shop. People also get banned for being inactive! I'm not an actual website/game dev, so maybe its something about storage, but it doesn't make any sense, for me at least. It's not making room for new users, like Animal Jam. It's chat filter sucks too. It tags out 'ok' and sometimes 'yes'. Bypassing it is easy, too. People try to have 'the naughty' by saying 'wanna ride me?', 'abc to get dirty', and 'who wants to do it'. If they had ACTUAL moderation instead of bots, roblox would be much better.

Date of experience: June 9, 2022
India
1 review
0 helpful votes
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A TRASH GAME
June 7, 2022

This game is so bad i got banned for joking that i am hacker and like i wasnt even hacking bro like wtf is this (in bedwars)

Date of experience: June 7, 2022
Minnesota
1 review
0 helpful votes
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Grew up gaming and now just a dad trying to get my 8 year olds son his account back. He was crying for an hour about having his account deleted. I let him play because he has autism and Roblox is an instrumental tool for his daily mental health. He like to try and create his own games. He gets bullied on this platform all the time. How can you justify banning a young child while i can get on my other sons account and in 5 mins of any given day see and read inappropriate behavior by admins and players a like? For such a huge gaming conglomerate youd think they would have a better review process than "someone reporting my son for hacking several times in a row because they dont like him -and you give him the boot. " great business practice. Roblox is garbage and id tell the ceo to his face how pathetic his company is trash….

Date of experience: June 2, 2022
North Dakota
1 review
0 helpful votes
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Unjustly banned
May 27, 2022

I was playing a game in roblox where people could free draw and someone drew an inappropriate symbol. I called them out and yet I get banned while they don't. I'm very dissatisfied with roblox moderation and they need to fix their issues.

Date of experience: May 26, 2022
Japan
4 reviews
1 helpful vote
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Roblox review
May 27, 2022

Roblox is very addicting to play you can make your own shirts, games, and much more but I don't like how you have to pay to make shirts or avatar items this ruins the chance for people to create there imagines this kinda ruins the experince. And I don't like the fact when you buy robux and spend roblox can just delete and theres a little chance you'll get a refund.

Date of experience: May 26, 2022