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Robinhood

1.4

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Robinhood Reviews Summary

The overall reputation of the company is significantly marred by consistent complaints regarding its customer service. Customers frequently express frustration over long wait times, unresponsive support, and unresolved account issues, often leading to a lack of trust in the platform. While some users appreciate the user-friendly interface and the control over their investments, the negative experiences overshadow these positives. Concerns about account security and unauthorized transactions further exacerbate dissatisfaction. Overall, the sentiment indicates a pressing need for the company to enhance its customer support and communication processes to regain consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
158
value
145
quality
135

We monitor reviews for authenticity

New York
3 reviews
2 helpful votes
Follow David C.
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Why did they really suspend trading? Only they know. But they still screwed over the little guy significantly even though that was their mission statement. Any trust I had is gone. The only good thing about them is their good UI

Date of experience: February 2, 2021
New Hampshire
4 reviews
10 helpful votes
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I filled out their form to create a new account. I disclosed my name, address and social security number which requires a lot of trust in a brokerage firm who I don't even know. Any brokerage website that refuses to let you log into your account after you create it is one to stay away from. I tried changing my password and was still refused the right to log in. As if this was not enough, they put my account on two-factor authentication without asking me first. The dialogue box first asks how you would like to be contacted. Then they offer no choice except to send a text message. They demand to send a text and refuse clients the right to get a voice message or an email. I had my cel set up so it does NOT accept text messages. Then I clicked the link for "I don't have access to this phone" (my only choice) and then it brings you to a screen that demands that you continue without logging in. When I clicked on customer support, I got an automated email that says they'll get back to me in three days. With no 24 hour support, no phone number, no physical address and no mailing address, and their refusal to let me log in, they already give me the creeps. Most brokerage firms have a 24-hour phone number and a mailing address in plain sight on their websites. They also offer the option of being contacted by either email, voice mail or text. Never do they make logging in an impossible and degrading task. After having disclosed my street address and social security number only to be abused by them, I am not sure if they intend to let me have a real account with them or if they're just data-mining me. I did look twice at the web address to make sure it was not fake.

Date of experience: January 30, 2021
Tennessee
1 review
0 helpful votes
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Worst platform ever
January 30, 2021

Don't use this garbage it will crash on you when it's time to make money it crashed so many times you will lose your money with heartbeat im getting out of this $#*!ty platform

Date of experience: January 29, 2021
New York
1 review
1 helpful vote
Follow Paul W.
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Robinhood is run by the hedge founds they will restricted you from trades or limit you to small amounts of sharers in an open market. DO NOT USE.

Date of experience: January 29, 2021
California
2 reviews
3 helpful votes
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RH let's you start investing and trading easily. No waiting days for funds they have instant deposit that's let's you start trading same day. Just verify your account to add funds and you are good to go. This GME crap yesterday was started with a private company's security breach and that group on reddit started all of that craziness with insider information. So stop blaming RH when Webull, Etrade, and Schwab did the same thing because of the SEC statement saying there was inside market manipulation. Ignorance of the law is NO excuse!

Date of experience: January 29, 2021
Australia
1 review
1 helpful vote
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This company would not let anyone buy 13 stocks because they knew big hedge funs were shorting these stocks and didn't want to lose their hedge fund money. Very crooked. Very unfair. The people do not have free trade on this app and the prices are manipulated through robinhood selling out to the rich.

Date of experience: January 29, 2021
New York
1 review
1 helpful vote
Follow Ingrid L.
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I was not involved, but I was appalled when I realized that trades on Gamestop were suspended in January 2021. Took all my money out, hope they go out of business for that!

Date of experience: January 29, 2021
Minnesota
2 reviews
3 helpful votes
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Thieves!
January 29, 2021

Robinhood is proof that thievery is business. These bastards manipulate money to their benefit... not stockholders. I look forward to watching them burn. $#*! ROBINHOOD

Date of experience: January 29, 2021
California
1 review
5 helpful votes
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Fascist Censoring Pigs
January 29, 2021

This company censors and bans small investor activity to prioritize big hedge funds, pushes its privatized advertising bafoonery and sells your data more than Facebook... It's run by fascist, isolationist—that think investing, finance and economics is some type of a real science instead of a bunch of Wall Street monkeys throwing dice at a craps table. None of these people can do real math anyways. Best to stay away from restrictive dictatorial fintech apps

Date of experience: January 28, 2021
Canada
1 review
0 helpful votes
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If I could give it a zero/five I would. Actually, -10/5 because not only are they SELLING OUR STOCKS WITHOUT CONSENT but they are BLOCKING access to stocks still on the exchange. Don't support this app, they answer to the hedge funds not their users

Date of experience: January 28, 2021
New Jersey
1 review
1 helpful vote
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Corrupt
January 29, 2021

No integrity at all. They are corrupt and morally bankrupt. They do not have consumer's interests at heart but those of huge corporations.

Date of experience: January 28, 2021
NL
1 review
2 helpful votes
Follow A A.
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Big manipulation from Robin Hood and it's disgusting. They should close the company and go to jail..

Date of experience: January 28, 2021
California
1 review
0 helpful votes
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I used to be a huge advocate for Robinhood. I was impressed by the interface and loved the ability to own a card that was linked with your cash in your portfolio. I have been using it for the past 2 years without any problems. I was disappointed to only have the ability to trade on margin because of the day trade regulations that come with this but it was never a deal breaker due to the fact that I mainly swing options and hold for multiple days. With all the short squeezes' screwing the man I thought Robinhood was on our side but I am disappointed to say this is not the case. I will be leaving and going to ETrade.

Date of experience: January 28, 2021
New Jersey
1 review
1 helpful vote
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Terrible service
January 29, 2021

Crashes when the market heats up. Removes ability to trade certain securities. Keeps your account on margin and will sell you out without doing a margin call. Use Fidelity

Date of experience: January 28, 2021
Georgia
1 review
7 helpful votes
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This app is horrible. Says no fee but they make extra by skimming profits on your trades. They randomly limit trading of certain stocks, without warning, if their hedge fund buddies are shorting it. Does not care about you, the retail investor. Motto is a lie. I used them for years and will be moving all my money to other brokers.

Date of experience: January 28, 2021
Texas
1 review
0 helpful votes
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It serves my purpose
January 29, 2021

I started using Robinhood in 2015 because Robinhood was the first one that offered free commission. I like it because I can start trading stocks one hour prior to market open and one hour after market closed and 24 hours on Crypto currencies.

Date of experience: January 28, 2021
New Mexico
1 review
2 helpful votes
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Who's Robinhooding Who?
January 29, 2021

Well of course a stock will go down if you ban it from your trading platform and all you can do is to sell... that was a BS move Robinhood! E*TRADE didn't flinch! Who's robbing who!

Date of experience: January 28, 2021
Canada
1 review
1 helpful vote
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For once, the people were finally making money. The hedgefunds were losing. And they bent over. Arbitrarily halted purchases of a stock completely going against their brand name.

Date of experience: January 28, 2021
Bulgaria
1 review
2 helpful votes
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Disgusting!
January 28, 2021

I WOULD NEVER EVER TRUST ROBINHOOD AGAIN WITH MY MONEY AFTER WHAT THEY DID TODAY. NEVER EVER! 28.01.2021!

Date of experience: January 28, 2021
Nevada
1 review
5 helpful votes
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Your name is Robinhood
January 28, 2021

Steal from the rich give to the poor let me buy stock! What your doing is illegal and disgusting I hope u guys go to prison

Date of experience: January 28, 2021