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The overall reputation of the company is significantly marred by consistent complaints regarding its customer service. Customers frequently express frustration over long wait times, unresponsive support, and unresolved account issues, often leading to a lack of trust in the platform. While some users appreciate the user-friendly interface and the control over their investments, the negative experiences overshadow these positives. Concerns about account security and unauthorized transactions further exacerbate dissatisfaction. Overall, the sentiment indicates a pressing need for the company to enhance its customer support and communication processes to regain consumer confidence.
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Frustration in the extreme! Not only will Robinhood not accept a check deposit, they make it impossible to link your bank via an ACH transaction. I called and spoke to a part time employees who was totally incpable of even understanding english--she said that all employees are working from home--and that Robinhood "caters to younger people"--and suggested that I go to my own bank for help.
Robinhood'; s wevbsite is a masterpiece of uselessness--with no way to contact anyone.
Shows less on robinhood than any other platforms... They should be sued... I will never use robinhood again will tell everyone the same
Robinhood was putting me in negative when I was purchasing buying power plus didn't give me all me my when I opted out of Robinhood. Get out while you can!
For the love of your mental health, kindly stay away from this company. They'll make very enticing offer and when you make deposits, withdrawal becomes impossible.
There's no reliable customer service, so contacting them is impossible.
Took my money and almost drove me mad!
But since it was all my savings, I couldn't give up and let them win
Kept looking for means to recover till I got recommendations from a lady on Quora to contact Phoenix Souls
I was skeptical at first but had no choice.
They were able to recover my money back
Surprisingly! Best day of my life!
You can look the website up at Phoenixsouls dot com for help
Good luck
Robinhood has purposely and repeatedly given me false and misleading information with regards to transferring my assets away from their company. They have delayed things almost 2 months now and they still refuse to do anything about their negligent handling of my basic requests for critical information.
Their escalation 'manager' Ellie is supporting their representatives decision to lie to me multiple times about my account, their purposefully blocking of my ability to request help concerning account security and overall negligence in providing customer support.
They lied, over and over to me. Their so called 'coachable moments' cost me money and they expect me to just accept it.
Robinhood was stealing unauthorized money from out of my account, I caught on and i sent emails about this. They took even more money from out of my account and restricted my account so that I could not withdraw the rest of my money. They said they were looking in to it I had to remove all of my funds to another account. I really would like to give them a 0 and they are called robinhood for a reason if you have money in your account watch very closely these people are good thief's
For weeks now my account states that I have purchase restrictions, i. E. I can't make any purchases but I have no clue as to why. I'm a beginner investor and I don't even have much invested. I have not been involved in any pattern trading or anything else. I have just purchased individual stocks and one ETF. I receive the same boiler plate email response asking me if I still need assistance with my ticket. Every single time I email back stating once again that my case has never been addressed. It's like being in a black hole. I will need to close my account and go to another platform. I cannot build anything with Robinhood. How it has been weeks and still no help from customer service is completely beyond me. Don't bother with Robinhood!
I am not a big fish invested, just a disabled Veteran trying to get in on a little money making. I will make this simple and short. When I would make a deposit it would take couple days to come out of my checking account. Then one day they got there wires crossed. They tried to take a deposit that didn't exist or had already been taken out. That account only kept the amount that I owed them. ((For scams or anything like this) when I looked at my actual Robinhood hold account EVERYTHING was wrong my investments and they said I owed them almost $500. They kept trying to take out money from my checking over and over again. They disregarded all ofy Emails to there customer service and even my replies to there own emails to me. Absolute impossible to reach anyone on the phone. I don't know what to do besides report to the BBB. I use other APPS for similar investments and haven't had any issues like I have with this Robinhood. The only advice I k ow to be true is "don't put all your eggs in one basket".
Semper Fidelis
Charles L
DO NOT USE ROBINHOOD. Any other platform is better, don't fall for Robinhood lies. They are not a good platform to build wealth. It will not help you make money. Only lose money. Do not use. For the sake of your money, do not use them to invest.
Limit buy
After inputting the amount you were willing to pay
And then they stock comes down and it goes through and you are confirmed at that price for a particular amount of shares which you agreed to
But it just sits there dormant and it states if your order is not filled for 90 days?
Why on earth would it sit there for 90 days or any long particular amount of time if it is not going to go through your money is tied up you cannot invest you cannot get a question or an answer from anybody that is not a general computer-based answer which answers nothing?
The last time this happened I waited for over two weeks had my orders went through it would have been a plus on my side for $26,000 after waiting all that time then I was told that it was discarded they credited me and my investment amount back but I lost all of that time as well as the money that I would have made why does it take so long if something is wrong to handle something such as that?
Not trying to beat up the app I have enjoyed it and learned a lot in the amount of time but when people tie up money regardless of the amount of money if it is a lot to them and to have things put on hold for that length of time if it's going to be discarded or not credited The company should be on top of it way sooner and Be more professional than what it is being done at this time?
If you are a staff member or anybody who is important that works for Robinhood this is something major that should be addressed it has caught me several times in a short period of time as of now
I did a purchase last night with five different orders at five different price levels all were taken all were confirmed!
But not credited so it's not showing me a profit or a loss or if it's going to be bought and my money is tied up and I cannot do anything with it what are you supposed to do for 90 days this part is ridiculous please help
Kenny
Show over $1000 in available cash to withdraw and it won't let me use it due to "withdrawal Restriction". Over a week of contacting customer service and each time getting a 1-3 day response promise and still nothing.
I been trying to get my money out for the last 3 weeks, and there is no response, they got my money and I cant get it out. I totally regret getting this app and I recommend not to use it, I used to love it but they deactivated my account, I was not using marging and they sold my stocks, then I tried to withdraw and they wont allow me because my account is deactivated, with cash in it. They wont answer emails, direct messages on twitter, messages on their app... I am desperate
If you want to sign up with a terrible 0/5* company, then go ahead! Absolute crooks! Find a more reputable company other then Robbinghood
Do not use this app! It is designed to have you lose money. They don't work for you they work and play with big hedge fund companies. Also if your not aware of what they did to all of us investors with shutting us down to salvage their buddies on Wall Street. I already moved my stocks away from this shady company.
I initiated a full portfolio transfer 01/28. Robinhood initiated the transfer and I could not make any trades as things were being moved.
My portfolio moved, BUT not all of it. Things I sold on Robinhood before the transfer have shown up in my Merrill account BUT at market price which is much higher than the price I paid plus I sold these off completely.
My Robinhood account now shows a margin call and a $5k deficit. My account had a lot in there (for me) and not all of it moved yet Robinhood now says I have a deficit.
Also, I've been locked out from making trades since 01/28. But in Feb 2 I get a notification from Robinhood I've been flagged as a day trader. Then in Feb 3rd Robinhood sends me notifications "congratulations order is complete" and it bought lots of securities that I I'd done before the transfer.
How the heck is this possible I've been locked out since 01/28.
MORE concerning is my account history no longer shows those sales on 01/28, conveniently and I feel Robinhood is broken system is stealing from me and others or losing my finds outright.
I got a "response" to my first inquiry and it was an unacceptable generic automated reply saying go here to learn about logging in. Are you joking me? What kind of financial institution with millions of clients can't reply to a email?
Also for example I sold all 2,300 shares of NAKD I had at avg of $0.46, yet 1000 of that showed up in Merrill but at full market price of over $1.16 per share. What the heck? Plus now I'm not sure if I really own it because you should never sell something twice. This stock is now losing value day over day and I don't know if I really own it since I sold it completely off before initiating the transfer. I have several positions like this. I sold 25 of my 100 shares of PSTH on 01/27 yet there is full 100 shares in my merrilll account? And multiple other securities. IPO I sold 3 shares my entire holding yet that has been transferred to Merrill? Multiple other positions and shares are like this
I've see. This has happened to many people. What the heck is going on? No replies, no help.
I'm very worried, this is all my money they are playing with.
Wish I could leave 0 stars. Your purchases will be astronomically higher when you buy then what the price actually is. Same goes for when you sell. The owner is a coward and a theif. Disgusting. Pulled all my money out and put it in webull
It's about the hierarchy of wealth in the world. You can't and will never change those in power (you know which group I am talking about) no matter what you do.
If you're looking for a way to throw your money down the drain... congratulations, you have found the right platform for you. 1st, the sell your data for the big hedge funds to make money off you. When you do want to sell the stocks that your rightfully own they prevent you from selling, causing you to lose out on more money. Don't waste your time, invest with more reputable brokerages - ETrade, TD Ameritrade and Fidelity.
Won't let you buy stocks that you want to.
Forces to sell.
Do not install!
Very biased company that works for hedge funds
Answer: I also lost a lot to investment scam... I wouldn't give up if I was you cuz it's your hard earned money and you deserve better trusting this cheap scammers. I sought the services of Phoenixsouls.com They were able to recover my money back I'll recommend them anyday and anytime. They should be able to help get your money back. You can look up their website at Phoenixsouls.com Have a good day
Answer: YOU DO NOT GET BACK YOUR MONEY. SO ONLY INVEST THE MONEY YOU CAN AFFORD TO LOSE. ITS BEST TO STAY AWAY FROM ROBINHOOD FROM THE START.
Answer: Yea me too no freaking help whatsover. 10 emails and nothing i'm so pisssed
Answer: No you don't get help, i've sent 10 emails since 10 days ago and now freaking replies. Never traded on margin or options and initiated a transfer out of robinhood yet they didn't move everything and now say I owe them money. Plus things I sold out completely on 1/27 showed up in my Merrill account on 2/2 BUT at a way higher price than I paid. So such a scam and they will never help you
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