Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I live in Brooklyn and use Rite aid somewhere in Fulton avenue Brooklyn. Today I went to recycle water bottles. A staff directed me to a young store associate who never cared a bit of my reason of coming to the store. While I was still waiting without attention another staff came and was equally on her phone talking to her friend laughing without any care for my need. When finally he finished on his phone he turned to the shelves n I repeated " excuse " three times before he stupidly turned n I told her why I was calling her. She snapped at me telling me she can't help me n I asked her who should I turn to for help and she asked her equally stupid colleague if she knows how to help n that one responded in affirmative. When she was done I repeated three times' thank you and she ignored me. Unknown to me the second girl happened to to be the manager! Both girls are arrogant selfish and should not be anywhere at a corporate place like your company. This has been going on for years with the first girl and I reported to a pharmacy staff who told me that it's been like with people reporting to them all the time.
Please you guys must do something. Investigate this incident please. I plan to call tomorrow to still make a verbal report.
Absolutely unacceptable level of knowledge regarding prescriptions.
Customer service is laughable and simply very pathetic. I have a national and well known quality health coverage, every month there seemed to be problematic errors (excuses...) as to why this or that was holding things up. Just stay away from Marion Rite aids. Go anywhere else
Wow. I have been using the pharmacy. 101 N China Lake BLVD Ridgecrest CA, for a year now and have never had an issue. They now must have two employees named Marie, as I called yesterday and spoke with Marie at the front counter. I know this is not the same Marie who works in the pharmacy, as this Marie was very rude and short with me. Never had an issue when dealing with the Marie in the pharmacy, but the Marie who answered yesterday from OPTION 5, needs to have an attitude adjustment. I will go in from now on.
RiteAid lures customers in to their stores with their weekly online advertised sales prices. However, the sale prices in the store are often higher. Stores will not honor online sale prices. The only way to get refunds for the price difference (which can be huge) is to contact customer service, which is nearly impossible to do. Don't even bother with their online chat. Lesson here is, "Don't Be Fooled By Sale Prices Advertised Online.
Repeated difficulties month after month filling an Aimovig prescription with a manufacturer's coupon. Instead of finding out how to process the coupon, they kept sending me away and telling me the coupon couldn't be applied. One month customer service for the coupon called for me and told them how to process it. The very next month, they again told me the coupon couldn't be applied. I spent 30 minutes in the store asking Yunah the pharmacist to please just call the number on the coupon to find out how to process it. I was treated so rudely by Yunah and Thea the cashier, I never picked up the prescription. Instead I had it transferred to a local, independent pharmacy. I couldn't be happier. They fill the prescription each month without a problem. They get paid $500 and I receive my medication. Not only do I not use the pharmacy, I won't purchase anything in the store anymore either.
INTERNET SAYS RITE AID ARE STRAPPED FOR CASH THEY RECOMMEND that none buys ther stock, that stock analyst say that, and I out emphasis o stay out I rite and THEIR FRIEND WALGREENS WHIM THEY bought 2100 of their failing stores and they will fail this year in the year of the ox that rite aid will go bank ruot and amamzon do nit want them yet they are trying them out and they aint working they are cash strapped so i8t is time public cash their stock, they will nut worth a dam when the stock exchange crashes quicker than y think so there is world wide recession and trump says ni there is no recession but rite aid will go yander bankruotcy where they been in for years and some will put them out of their misery say amen
I just wanted to share my experience at the Rite Aid store in SE of Washington, DC. MARIKIYA is always helpful, polite and serves me with a smile EVERYTIME I come to their store and she's working. Being in the Customer Service field I truly appreciate those who serve the community w/ a and that 's what they do as she does and shows!!!! Keep up the great work you lady and I wish you nothing but success in your endeavors!!!! #myfavoriteemployee
I have ordered online from various venues with varying results. Some incredibly disappointing. Riteaid.com surpasses them all. Everything I have ordered has arrived in pristine condition. Carefully packed by people who obviously take pride in their work. Sale prices are great, as is the 20% off offer that results in real savings, and free shipping over 49$. Items ship fast. I am so happy that I took a chance on ordering online from RiteAid and will continue to be a loyal customer. Thank You!
I am going on every platform I can to say that in this day and age there is no reason for orders not to be processed in a timely fashion. With companies like Amazon, Walmart, etc. If i order something on 5/30, it's still "processing", and no one has contacted you about the status in the supposed 24-48 hours to ship than this is not a company to order from, period. Never again Riteaid!
This place has really nice folks who are very helpful and friendly. Oh, and good prices too. They always ask me for my rewards card which saves me money. That's cool.
Now until october 6th all cosmetics and hair products are half off. Nice sales i always find good things here
Right after Thanksgiving, I needed vitamins and some other things and I initially chose Amazon and had them in my basket to order at Amazon but after being unhappy with the checkout process there, I decided to see what RiteAid had to offer.
RiteAid was offering 30% off everything and free shipping if you ordered over a certain amount, and on certain vitamins, they were offering 50% off on another bottle, so I ordered 4 bottles of vitamins (I ordered vitamin C and I got another vitamin C for 50% off) and to get the free shipping, I ordered some lip gloss which I was about to run out of.
I was very happy with ordering online at RiteAid. Two of my vitamins were backordered but they should be here today or tomorrow but I got everything else. The shipping was fast and free and I got discounts on everything I bought. I thought their communication after I placed my order was good too.
I have always received excellent service and have always been satisfied with their products. They are located in areas I shop at - making it easy to visit the stores.
I have been having my prescriptions filled in the Rite-Aid in Jersey City, NJ for at least 15 years. However, when I tried to have a prescription filled I was told that the medication was on BACK ORDER. This is the first time that I have ever heard this. I immediately emailed Customer Service and got a call later that day saying that they could give me 10 pills until the back order came in. When I asked what if the back order doesn't come in, I was told that they would contact my specialist and have him prescribe something else. I have been taking the same 3 medications for at least 5 or 6 years and the combination of the three control my disease perfectly missing even one dosage of any of them could result in a trip to the hospital. I would assure anyone that my doctor would not prescribe another medication without an office visit, a thorough examination and bloodwork first before changing my medications.
Make sure you are paying the lowest price for your prescriptions. Go to riteaid.com for best buy, products came on time and in good condition.
I use my plenti card and i receive the "savings" slip. So for today May 21st i was able to buy 1 get 1 free on cottonelle toilet paper. I go into rite aid thinking it's a deal. Regular price on the 12 pk double roll $11.99. I went to dollar general and got the pk double roll cottonelle for $6 and saved $. 50 with a DG coupon...
Their stores are stocked with nice merchandise with a decent discount section but when I switched my prescriptions over it took them a long time before they started to accommodate my needs. The first few months was a lot of sit and wait or show up and my meds weren't in stock and I'd have to come back in a few days. Finally they added some notes to my file and things are running better but I still have to wait days after requesting a refill for them to stock my meds.
Mout Rite Aid stores appear decent, at first blush. Some stores, like in rural areas, are hosted by Draconian Store Managers, who treat subordinates badly, causing an apathetic employee who cares little for Rite Aid Corporate policies, store manager tasks, or, let's face it... CUSTOMERS! Keep this in mind when dealing with anybody treating you less-than in a Rite Aid store--or pharmacy.
I have been going to Riteaid pharmacy for several years now and I am very pleased with the service and support that you get. They are very friendly and helpful.
I had to change to a different pharmacy due to moving. I have been going out of my way to be back with them. Store prices are great as well even when not on sale.
