Rite-Aid

First of all I had problems with my order being shipped on a timely manner 3-5 business days! Then I just found out my order has been returned to rite aid and I'm waiting on a refund… which will take about 21 days! But it showed on FedEx tracking number my order has been delivered yesterday OMG WTF!
I AM NEVER EVER GOING TO ORDER FROM
RITE AID! To save you time and your money look somewhere else!

2865 Elmwood Ave in Buffalo, NY has some of the rudest employees. I went in to pick up some medicine for my daughter and the sales associate who took care of us was rude not only to me but to my child as well. Telling me I should have left my kid at home if she's sick instead of dragging her in with me, mind you we just left the doctors office. People like her should not work in customer service. Dawn Manzella should probably find a different job.

I am greatly disappointed in the service I received today at the Rite Aid (#*******) in Suffolk, VA. This store is convenient as it is on the way home from work. Today I used your online pick up service for the first and LAST time. I followed the instructions in the email I received and experience the worse customer service I have ever had. First, I walked into the (which was an option or curbside). I "was" going to purchase more items once I picked up my order which unfortunately didn't happen. I walked up the counter where the "online pick up" sign was (as instructed in the email). The young lady behind the counter was sitting down talking to someone and never acknowledged me. Then another customer came up to the counter, she went over and checked him out as well as 2 other customers that stepped up after. When I asked if I needed to be in another line for my pick up, she laughed and said that I didn't need to come inside, they would have brought it out to me. She continued helping the other customers. When no one else was in line, she grabbed my order and pointed to the end of the counter without a word. As she was processing the order in the register she finally asked my name. After she completed my order and handed me the bag I asked to speak to the Manager on Duty. She proceeded to yell for someone named "T" and then told her a customer wanted to talked her. When the manager came from the back the girl never even directed her to me. I had to stop the manager from walking to the counter. After telling her the issue, she did say she was sorry but I don't feel anything will be done about this. So with all that said, I will be posting this on every media site I can because I work in retail and I would NEVER treat a customer like I was treated today. The cashier ID# is *******, transaction # *******, register #2, date and time 9/6/2022@ 404pm. Regardless of the convenience of this location I will NOT be using this store again and most likely any other Rite Aid.

Two weeks ago I went into Rite-Aid on Beaverton-Hillsdale Highway in Portland, OR.
Presented a "Good RX" card for 360 each Famotidine 40MG (Generic Pepcid). Was quoted $32.28. Only 150 were available so they said it would be ordered and they would call me when in stock. Received the call to pick them up and when I went to the pharmacy to pay for them they wanted over $60. I explained I had been quoted $32.28 with "Good RX" when I was in a few days earlier. Their response: "Prices change". Told them to keep them and I went next door to Albertson's pharmacy where they sold me 360 for $35.75. I'm a senior citizen and have lived in Portland all my life, but can no longer support Rite-Aid while they try to take advantage of customers.

I had two prescriptions authorized by my doctor. I understand ambien is a controlled substance and the pharmacy can't just hand it out. As I previously mentioned, my doctor had increased my dose of ambien as well as another medication. I was told by the pharmacist that she could not fill either prescription, one due to the controlled substance laws and one due to the fact that my insurance wouldn't cover the cost for 4 more days. I was extremely frustrated and had to ask her if I could pay out of pocket for the meds my insurance wasn't going to cover. She then asked me if I wanted her to call my psychiatrist and get the meds authorized. So basically, she was asking me if she should do her job. I replied yes. I reached out to the doctor and he sorted things out on the phone. She also told me that she had a lot of other people waiting. That wasn't my problem. My problem was that someone working in a retail store wouldn't help me and was denying me the meds prescribed. I understand her job isn't easy but I'm not well. I need my meds. On top of that, I was made to feel like I was wasting her time and also trying to pull one over on the system. I understand the regulations but this situation wasn't handled correctly. So yes, call the doctor. Authorize my meds from the specialist who prescribed them to me for my health. And stop being rude to paying customers who need your help. You weren't helpful, lady.

On Friday September 2,2022,@ 2:40pm two White Pharmacists refused to give my son an online pre scheduled Covid-19 Booster. We were on time for the appointment. First, they said their was no proof in the computer system of the appointment. I explained, my son was a Special Needs adult. I showed the electronic confirmation on my phone. Then, she denied my son the vaccine because she claimed we were at the wrong address. I showed her the confirmation reflected the correct location. The Pharmacist asked the supervisor older white female Pharmacist if my son could get the Covid-19 vaccine booster. The Supervisor stated we would have to fill out a form. I completed the form on behalf of my son. My son was still denied the Covid-19 vaccine booster. Both Pharmacists were unwelcoming, cold, apathetic, and displayed poor customer service and are in need of Diversity training. I believe they would use any excuse no to serve us because we are Black. They should know that African American Blacks are more likely to die from Covid-19. My son should not have been denied under any circumstances. I will also notify the CDC of how we were treated.

Lambertville store is completely dirty! Can't tell who works in the store since no one wears a uniform. Girl at the register was completely rude and rolled her eyes at me when I asked for her help. If anyone even sees this review I was in the store 8/26/22. Corporate should be ashamed of this location and the employee that represents rite aid.

I'm highly upset and disappointed in the removal of the 20% discount. I found out back in February, and was surprised. To think that a corporation making billions of dollars would do that, with no thought or regard to the customers who've been supporting Rite Aid! Not to mention, the employees. Some of them who I talked to personally didn't like it either, and said that they didn't even let them know that they were doing it. They just did it. I don't go in Rite Aid even half as much as I used to now. If really need something, I'm better off going to Walmart! This is a real black eye on Rite Aid and could have devastating consequences in the long run! Terrible decision from a business standpoint and a customer standpoint!

I am a senior citizen who is overweight. I had to shop for my family and had an absorbent amount of items. In fact I spent over $ 500.00 today, August 10th, 2022. Maria the manager is always super kind PROFESSIONAL AND EXCEEDINGLY HELPFUL. She saw I was struggling to get items to the front area to check out. After waiting on her customers she said I will help you. HELP IS AN UNDERSTATEMENT MARIA THE MANAGER literally picked up my toilet paper, multiple paper towels packs kleenex boxes, detergents, many other items and took them to the front area, rang up everything with her team associate Mia and then Maria baged up and escorted me with my MANY MANY BAGS to my car outside. She placed Everything in my Trunk and backseats as I purchased so many items. I could of never completed my shopping tasks for my family without the EXPERTISE, KINDNESSES AND PROFESSIONALISM OF MARIA THE MAGNIFICENT AS I NOW CALL HER AND MIA THE MASTERPIECE HELPER. I dont know how I would of been able to do it without their strength and going THE EXTRA MILE FOR THEIR CISTOMER that's why I will return to this store Knowing Management like Maria and her team MIA really CARE. GOD BLESS RITE AIDE FOR HIRING EXTRAORDINARY PEOPLE. LIKE THESE WOMEN. THANK YOU MARIA THE MAGNIFICENT FOR YOUR EXCEPTIONAL CARE AND WORK ETHIC. MIA TOO WE APPRECIATE YOU‍

Gentlemen in Lancaster, CA. Riteaid was very slow and rude. I won't be purchasing from this rite aid ever again.

I've come to the point where I AVOID Rite Aid. I almost NEVER get prescriptions filled there because they are too slow, and many times DO NOT HAVE THE MEDICATION, which requires me to get the prescription transferred to another pharmacy.

HOWEVER, my wife and I used Rite Aid for COVID Testing yesterday, and the service that we received brought them to a new low!

I made appointments for RAPID COVID Tests, because my wife tested positive using a home test, and her employer required a supervised test for pay purposes, and although I tested negative, I was advised to get retested.

Requesting an appointment on their website was a 'soup sandwich' (aka, a mess), requiring the SAME QUESTIONS to be answered MULTIPLE TIMES.

Rude, and inconsiderate service:
1) The appointment notification gave NO instructions, and there was NO SIGNAGE at the store indicating where the testing was to be performed. When I went to the pharmacy to ask, the clerk was VERY nastym saying "I don't know who sent you, but all of our testing is drive through". I told her that i used THEIR WEBSITE, which provided NO information, and there was NO SIGNAGE at the store. SHE JUST GLARED AT ME AND WALKED AWAY! I DO NOT WORK FOR RITE AID, NOR DO I READ MINDS,. HER RESPONSE WAS TOTALLY UNACCEPTABLE.

2) At the drive upo window, we had to show our insurance cards and WAIT more than 20 minutes for them to verify our coverage DESPITE THE FACT THAT THEY required my insurance information, and upload my card when I registered for the appointment... THEY HAD MORE THAN 45 MINUTES TO VERIFY MY INSURANCE BEFORE THE APPOINTMENT... WHY DID THEY WASTE MY TIME PROVIDING ALL THAT INFORMATION TO REGISTER IF THEY WEREN'T GOING TO USE IT?

3) The technician who gave us the tests was EXTREMELY IMPATIENT, and bordered on being nasty.

4) When we completed the test, he said we would have the results in 3 to 5 days... when I told him that I ordered a rapid test, he just repeated "You will have the results in 3 to 5 days, GOODBYE"

We had to go to ANOTHER test provider to get more timely results... so Rite Aid WASTED several HOURS of my day. I WILL NEVER GO TO A RITE AID STORE AGAIN... even to get a pack of gum!

Ugh! Yuck!
Not helpful at ALL!
First of all The pharmacist completely ignored me. Didn't even acknowledge my existence. I had to knock on the window and still continued to ignore me. So annoying and RUDE!
Three of their staff members were in the front talking, when asking a question about a product they gave vague verbal directions, and instead of walking me towards the product (No one was in the store) only to find nothing similar to the product I wanted.
You can tell its mediocre check in-check out type of job for them.

Save a negative experience and go to Safeway. There is better customer service and you can avoid the dismissal of your needs.

Unfortunately all products should be looked up in a windows like shell. I have the awesome ideal to stop thy kleptomaniac syndrome and the drug addictive individual from taking the product from the store and leaving the consumer to pay for their bad behavior.
By: L. P. R.

Order online. Given conf.# Track order. Declined! C. serv say they have no reason why and cannot help!

So I drive 1.5 hours to get my Mother's medication. I get there and they are closed. I call the location a few miles away to see if I can pick up there instead. I was placed on a brief 15 minute hold. I hung up before they came back on the line. That place could be on fire and if I had to use the bathroom I would risk kidney damage before I helped put it out. I hope this was helpful. Picture is of nothing because that's exactly what I got. What a complete waste.

Hello I'm having trouble... I got question by loss perfection on wed the 25 of this month. I punched in my phone number and got bonus points that were not mine totaling $38.00. I had to write a statement and sign a promisery not to pay it back... They sent me home early on the 25 the of this month over this... But here's the kicker my manager isn't telling me anything about this. Isn't that part of her job... And she thinks I don't like her. I wonder why I don't like her. I went over to the store in natrona heights PA and event texted her but still nothing. What kind of company treats there employees like this. It's really sad to know that rite aid dissect care about the employees... And add for the manager at the natrona heights store. You should be honest with the employees there... That part of your job... Just discussed by this is now 5:30 pm on Friday the 27 th of may. I called corp and left a message but no answer yet... Wtf

I dont think the store is bad but the 3 workers are horrible theyre always following me around the store and try to get me to take off my backpag that part i understand cause its thier store rules but following around and harassing me is just wrong