Rite-Aid

The pharmacist at Rite Aid on Maple Avenue in Pennsauken is a blatant liar. Been stealing money from me for a few months now saying GoodRx hasn't been working properly. That's a lie! I go several times a month for medications. GoodRx saves me a lot of money. But the pharmacist refuses to enter current coupon codes from GoodRx. I contacted GoodRx to explain what was going on. Gave the agent my current coupon code that I showed the pharmacist not 20 minutes earlier. He called the pharmacist gave her the same code that I did and got a $7 and some change discount from what I paid. When I called the pharmacy back. The pharmacist told me the man from GoodRx told her that I gave her the wrong code. That's a lie. The gentleman from GoodRx gave her the same exact code I tried giving her not a half hour earlier. So she's lying about what the GoodRx people say. She must have lied to them about what I said. This is bull$#*!. She's either too lazy, or just flat out unwilling to enter new coupon codes every time I come for my medicine. Rite Aid has a contract with GoodRx. Rite Aid is not honoring that contract. The pharmacist is making sure of it.

Been going to rite aid for twenty years. Moved to Spokane area and what a difference in customer service. I am so disappointed in the people at this pharmacy, it's time to change

The pharmacy is the worst. Very understaffed and employees with a bad attitude.They never answer the phone and don't have the prescriptions filled in a timely manner. Every time you ask for help on the selling floor the employees do not have the time to help. I have bought from Rite-Aid for a very long time and now very disappointed with the company. Hire more employees to take care of the customers needs.

Went to get covid testing at Rite Aid on Hamlin Highway in Hsmlin Pa. Employee at drive through was so rude and condescending. Changing our services to CVS.

I have tried repeatedly to get on to Rite Aid website. I have tried calling customer service. I tried calling the store. No one answers the phone. I needed to schedule a flu shot. But I can't get on the website I can't contact anyone I've emailed. No one answers anything. Some of the poorest customer service I have ever seen. This is the message I get on the internet whenever I try to go on their site: Access Denied
You don't have permission to access "http://www.riteaid.com/" on this server.
Reference #18.6f3a2f*******917.2afeeed5

I have been going to the same Rite Aid store in St Helens, Or. For over 10+ years. The pharmacy isn't open on the weekends. But, they'll not update the website. You come in during the day and you have a 10+ person waiting line. Yesterday, will be my last day doing any type of business with Rite Aid. The pharmacist named Jerry is great. But the other employees and manager are horrible when it comes to any kind of customer service. Save yourself the hassle, find another place to do your pharmacy needs Rite Aid doesn't care..

Since the store got a new manager. Its clean in the parking lot and in the store. Bathrooms are cleaner.employees are in a way better mood.and the manager there now is a great lady.always saying hi and asking if you need any help.not like the old manager who made fun of certain customers... This manager seems to be there for the employees not like the old manager angel who wouldn't stick up for any of her employees when she worked there. Where ever angel at keep her there... Thanks rite aid for getting rid of the problem at the natrona heights store..

So, I wanted to get my flu shot. I'm already registered in the system because I have Medicaid. The web site said that they take walk-ins until 8:00 PM. So, I walk to the window and say that I want a flu shot. He asks me if I have an appointment. I say no, and he basically says that I need to have an appointment OR that I can walk in on the weekend. It was only 4:30 PM, and the web site said that walk-ins were allowed until 8:00 PM. So, I would have to come back Saturday or Sunday. Or make an appointment. The web site said NONE of this. I don't know if this this particular Rite-Aid's policy, or if he just didn't want to do it. There was also no one waiting in the pharmacy. I felt embarrassed, but later, I went to Wal-Mart instead and got a flu shot right away. The last two years, I got a flu shot at Rite-Aid no problem as a walk-in. Not this year. I wish Rite Aid would review their web site so misunderstandings don't happen.

For the last couple of months it's been like pulling teeth to get my prescription refilled. Every time I go there to pick up a script their either have one person working or a small group of people doing nothing but talking. You have to really force the issue sometimes in order to get your refill.

It's like she wakes up mean and carries it into the office. Never a HELLO first. Always just barking something at you.
Sorry you hate your job lady - but being rude to the community is terrible.
I left and went straight to Acme Rx - what a pleasant experience.

As a woman of color, it's been my experience of being followed in stores beginning in grade school. I have a 30 year plus relationship with Rite Aid because they were plentiful in my neighborhood. Since the pandemic several retail stores are experiencing an uptick in shoplifting, however that doesn't mean that by the virtue of my skin color that I'm predisposed to enter any store with the intention of stealing. As a woman of a mature age to still experience the humiliation of being followed the minute that I enter a business is morally wrong but it's continuous. I recently, on two separate occasions visited the Rite Aid located at 1698 Pulaski Highway in Bear, Delaware where immediately entering the store I was aware of the store manager following me in every aisle by "pretending" to restock the shelves. I should have addressed the situation then but as I rely on public transportation I was afraid of missing my bus home. I have tried numerous times to call the cooperate offices to complain but have yet to receive a call back. This is a warning to any persons of color that despite having a long history of patronizing Rite Aid you are more than likely to be "shadowed " based on the color of your skin. The manager of the Shop Rite on Pulaski Highway, Peg, makes it her business to target people of color especially if you are Black. Be forewarned about where you spend your money if you want to be treated as less than...

I have been asking rite aid if they could PLEASE MAKE THE ONLINE WEEKLY FLYER CAPABLE OF BEING ENLARGED. After filling out the virtually impossible customer service form (questions all lumped up? Check it out, it's AWFUL) all I ever get is a form letter back. I try to open a chat, "YOUR CHAT HAS BEEN CLOSED DUE TO NO AVAILABLE AGENT", REALLY? NO QUE? I live somewhere where the post office is so F'd up we don't reliably get flyers (sometimes not til the next week! Sometimes the mail truck comes twice in a day! Or on a Sunday!?)
One more thing, WHEN U R GOOGLING WHY YOUR PHARMACY (name, not location) SUCKS YOU SHOULDNT BE GETTING PORN SUGGESTIONS FROM GOOGLE!

Visited Rite Aid in Paradise, California. Made a purchase but the sales prices didn't ring correctly. Clerk 'cancelled' my credit card transaction and re-rang the items with correct pricing. Credit card shows charged 2x for same items. Called Rite Aid 800 customer service 3 times now. Local manager is tasked with handling the refund. They just can't manage to perform this simple task. Such a waste of time but I want my money back. No store card, other option. Credit the card you charged - simple.

It's been 6 weeks and still not resolved.

I go to the Rite Aid Online store.
I put in my email address along with "forgot Password"
Response in red says that this email address/username is not in the system

I try to create a new account
The response comes back in red saying that my email address is associated with multiple accounts.

I call, and wade through miles of auto attendant options finally getting to a live CS agent. She says has fixed the issue. I should go back out to the website online store and "sign up" again.

Once again, it did not work... same result. Do I really want to do business with Rite Aid and put up with this? An hour of my time has now been wasted, and there is no way I am going to try to call again, and spend another hour trying to resolve the same issue (again).

I got a text that my Covid and shingles shots were ready for me at my appointed time. When I arrived, they thought I was there for a regular flu shot. She gave me my Covid shot but did not want to give me the shingles shot because I would have to get two shots in one arm. Last year I got four shots; two in each arm. I decided I will not be going back to the Rite Aid again. There was litter all over the parking lot, I saw a guy run out with three cases of beer and no alarm going off, and on top of that they screwed up my medicine. I was told to come back in two weeks for my shingles shot. I will not be going back there again for anything

Made an appointment 2 weeks in advance for a vaccine. Arrived at the designated time handed all information to clerk, Told to take a seat in waiting room. An hour later a clerk looked out ask what was a waiting for? Said a vaccine went back to the counter pharmacy looked at me and said that she had totally forgot that I was there. I ask for my Insurance card, driver's license and other info to be returned and left. Went online, same night, made an appointment at a CVS got the vaccine. Total time taken to have vaccine administered at CVS less than 15 minutes. Efficiency and customer are things lacking at Rite Aid.

The way employees are treated here is unconscionable! The HVAC system at the Rite Aid (******* SW Allen, Beaverton, OR *******) has malfunctioned for months. It's always very hot in the store. The company's only response has been to set up some extremely loud mobile AC units in the store. It was 86F in there tonight WITH the units running (and making a huge racket, of course). It was 69-70 F outdoors at that time.

A staff member mentioned months ago that insulin and other medications that require refrigeration weren't being stored properly. The pharmacy's refrigerator can't stay cold enough because the room temp is so high.

They clearly care nothing about the health or comfort of their pharmacy staff, but you'd think they would at least care about their expensive medications potentially being ruined due to insufficient refrigeration.

I find the website a twee bit annoying. The need to make orders bigger to receive products is obx. I often encounter website difficulties and their shopping prices are too expensive. So often find myself starting my shopping there but in frustration hopping on Amazon and ordering everything from Amazon as the shipping is free and there are no playing what's my pass word. I pretty much mostly only shop with sites that offer guest check out as I can never remember my password, or have been too lazy to input it to a password manager. So anyplace I encounter that, I just leave and go to a merchant that does not bother me to play what's my password, or one that has better prices and selection.