RingReviews 774

Ring is the worst of all security systems. The app does not work correctly. The cameras are always having issues!

I'd give zero stars if i could. I ordered cameras and door bell from Ring and ultimately decided to return them. After 3 weeks of requesting a return label, I finally received on in my email. I sent the products back and still, 4 weeks later, I have not received my refund of several hundred dollars. They don't seem to have any answers and just keep pushing me off and telling me to contact my bank. My bank has no record of any refunds and Ring customer service can't or WONT tell me anything. So now I don't have the cameras or my money back. I am absolutely appalled at this return process.

If you order Ring cameras, be 100% sure you won't need or want to return them, because if you do, you'll be waiting in indefinite amount of time for your money back.

I was growing accustomed to the ring experience overall I found it to be rather helpful but then a few nights ago at 3am the alert went from "motion detected in daughters room" to "there is a person in daughters room" and i almost died. I am not sure why you would find that updating "motion" to "person" would be a good thing especially when I am sure you are well aware of how sensitive the cameras are. I am hoping that you guys go back to motion instead of person because it is very nerve racking, I won't lie - I am currently searching for a new camera system because of this.

Horrible experience. Was sent four random components out of 14. I was the told I actually ordered something different on a different date and that this imaginary order was out of stock. I finally got to the point where I just wanted my money back and to return the 4 random parts. It took nearly 2 hours speaking with customer service to get this resolved. I will never recommend this company.

I have 3 cameras with solar charging and ring doorbell. At first I was impressed and the novelty wore off pretty quickly. The system is laggy and grainy. By the time that you pull up the app to talk to who's at the door it's got to be around 10-15 seconds and the picture quality sucks.
The next thing is you MUST have WiFi and pay the annual service fee to use the system other than getting live feed from the cameras. There is no way to use it during power outage, without internet, and paying ring for the service. I'm into my system $1,500 with cameras, solar, ring doorbell, and extra batteries. I should have gotten a wired system with HDD system for much less. It was a lot less work going with ring but I hate every aspect of it now.

Have sales people that know the product. I called 3 times. No one could help me. I have a ring at my door. I spoke to my HOA association about it and they asked me to find out more and give them a presentation in the next meeting to see if we put it in the buildings. I could not print any information through your website or get any little video that last more than 30 seconds. Someone gave me a link to RING HOA and association for them to call me! And I can't even send the information, it does not go anywhere when I click send! This is very frustrating. All I want is for the association to see the options we have to get the ring.
Horrible customer service!

Hello Everyone,
Avoid ordering any devices online. They are very bad on communication and often provide the wrong information to return the camera's. I would buy them in the store. You call the philippines. Avoid online purchases.

My wife & I just recently purchased two ring 2 devices, solar chargers and the ring chime. The ring on our front door works... That's about all I can say nice about it. Now for the beef of the matter. It picks up leaves blowing, cars driving by no matter what sensitivity setting we set it on and perimeters. So we turned on the "People only" mode. LMBO... Very little warning if at all. And if it does the person is long gone. Lucky if it even records. Sadly, Its either one extreme or the other. Now for the 2nd ring for the back door. Charges, However the app says it isn't charged when the device is. There are supposed to be a red & green light showing charge, again nothing... I've tried numerous times to reconnect to the WIFI with little to no success and when it does it say battery is dead. Meanwhile the unit is flashing the code "update" in which it never does because the app says it has 0% charge however the unit is flash full blue circle 1 second on, then one second off. Solar charger is iffy. Cloudy days of course its useless and then where you place the device. As for our charging issue, There is NOTHING in Ring troubleshooting to address our charging issue. Just "be sure you have properly plugged in the charger device". Now for the Ring Chime review, The ring Chime is said to be a extended WIFI spot for the devices, Think again... A 9v transistor walkie talky with a coat hanger for an antenna has better range. (Not that I tested it in that manner) Then after some research it says the ring batteries will freeze starting at 32* and below and will be useless even if it is wired into your door bells wiring due to the batteries freezing. So they say to bring in you're ring device to "warm it up" with temp's 32* and below. So... Winter time in cold climates its deemed useless? IMHO, Not worth the money nor the time.

The entire experience has been horrible. I have 2K Arlo and thought I would give Ring a try on other blind spots. Everything dealing with Ring has been and continues to be a really crappy experience.
I definitely shot myself in the foot not getting more Arlo!
They're video quality is like a child's toy.
Arlo is 2K.
Dear consumer. Do not buy Ring!
Arlo with 2K video is light years better than these morons that run Ring.(shockingly Amazon owns them now)

I ordered and paid for 3 cameras. I got 1. When I contacted ring they told me to contact the shipping carrier. Really? I kept calling back complaining and they said "your case has been escalated" Week later, no response and they actually blocked me from chatting with them because I got upset. So I took it to my credit card and Paypal and filed a dispute. Thankfully, they saw that RIng is a joke and refunded my money. I will never buy another ring product in my life. Horrible company.

I replaced my Victure door camera, because it does not light up like a door bell. I purchased the Ring pro series, and the picture looks round. You cannot adjust the lens. I paid almost $200 dollars for this GARBAGE camera. The sound quality is terrible. I am working to get a refund. But I purchased the Blue by ADT. My neighbor has it, and the picture quality and sound is beautiful. Little pricey, but well forth the security. But do not by the door camera. You will regret it. I don't know about the indoor cameras.

Camera worked for 3 hours then reported "no internet connection". Customer Service had NO idea how to fix. Despite 126GB of memory, customer service blamed issue on "not even memory to run videos". (Remember it was broadcasting for 3 hours)

Call ended without camera working.

Amazon (Ring) believes if they keep saying "I'm sorry for you inconvenience" they'll win you over. This as repeated so many times I asked the associate to stop. Despite this, they continued... as it's a part of their script. Just an example of how they don't listen to or respect the customer.

I have two homes with Ring cameras set up. Four cameras at one location and seven cameras at the other location. I had a wired camera go down and it would not work no matter what. When I called customer service in November of 2020, I went through the diagnostics with a technical support person and he said it needs to be replaced. I told him we're not at the home right now, we're snow birds, so if you could send it to me when we get back, that would be great, but it wouldn't be until May 2021. He said, "no problem. I've noted our entire conversation in your account and just call when you need the camera sent when you get back up north." So, today was that day. I called, went through the entire story again, which took over an hour on the phone with two different people, just to be told that there are no notes in the computer to collaborate my story! So, I was basically called a liar and can't get a replacement for my camera that was less than a year old, AT THE TIME! If I want the faulty camera replaced, I have to buy one. I trusted them to stand behind their product and word. I should have had it sent to me immediately and just brought it back up north with me if I knew they were going to be dishonest. Live and learn. However, for a simple camera replacement, they will now lose a customer that has 11 cameras at two locations and pays a yearly "protection plan" cost for both locations. Really bad customer service and a really stupid decision. These large companies really have no idea how to give quality customer service. They provide the illusion of it, without actually giving any.

I have 2 Gen 1 ring doorbells. They're approximately 2 years old. Everything worked great... Until ring started adding features to the ring app (person detection, advanced motion, etc) then it all went downhill quickly. It started with intermittent problems viewing the feed on my fire tv. Then it was constant recording of black videos rather than an actual video. Then it was everything. No live view, black recordings, now motion and ring notifications are super slayed. Customer service is a joke and has been no help because they'll have me reset my doorbell, reconnect like its new, and it'll work for a few hours before it stops working again.

There's no easy way to reset the camera, either. You HAVE to unmount it to reset it. So, every day I'm resetting the camera for a whopping few minutes or couple hours of it mostly working.

Nothing in my home has changed. None of my other video security devices (Wyze, Vivint) have any issues whatsoever. I even went so far as to change the wifi it uses to another ssid for troubleshooting. Same problem exists.

It's more trouble than it's worth at this point. Ring needs to go back to the version that last worked... Which was maybe September or October 2020.

Buyer Beware!

I misinterpreted the storage of vidoes. I thought it meant they would archive your videos. Little did I know that they would also turn off my local storage. I cannot see who is at the door unless I buy their plans.
And don't think you can just turn on the live video option. It takes so long to start that by the time it comes up there is no action at the front door.
Basically a totally useless device.

When I received my ring door bell camera (as a gift) nothing in the directions said this was a $$$$ subscription service! These people know nothing ( or care about your privacy). Every so many months you have to call them to release a server code. All they are doing, is trying to get money out of you. I don't know why Ring needs your email address. You are monitoring this system, not Ring. RING IS NOTHING BUT A RIPPOFF!

I have had a RING security camera for a number of years, recently the software stopped operating properly so I contacted RING customer service. RING was very attentive, checked out the equipment on-line and recommended replacing the unit. At no cost to me the unit was replaced and I returned the original camera. This is an excellent product from an excellent company, I am delighted with the security and keeping people off my property.

I have a glitchy situation happening. I have a camera that is showing the footage upside down. No matter what I do, I can't get help. I keep getting a message that says "first time set up is not available via chat." This isn't a first time set up issue. I don't want to have to call anyone. I should be able to chat and send the screen shot I took.