Rightio.co.uk

Had a small leak under the sink. Called Rigjtio plumbers in Cardiff. Guy came over but he was in a terrible hurry, constantly checking his phone because his next job had been sent through. (They get about 20 mins schedule for each job).

Anyway he changed a part which then resulted in water flowing into the washing machine instead of out the drain. The pipes were the wrong height. He came back a few times, did little tweaks, but could not fix issue. In the end the dude told me that I needed to lower the outside pipe to stop the problem and that it would cost an extra £100, this was on top of the £100 I had already paid them.

I ended up having a big argument with the guy on the phone early one morning and told him I never wanted to have anything more to do with him or his company. They are very rushed, incompetent, and they try to steal extra money from you by doing jobs badly. I had a very disappointing experience.

Avoid them like the plague.

I had an emergency with my only loo which was blocked. I reluctantly booked this company after a lengthy phonecall, during which to reduce the cost slightly (to £84 plus VAT for half hour) to unblock my loo I signed up to their monthly care plan. During this initial call I was told on the phone that should the plumber they book for me not be able to unblock the loo within the half hour, he'd use a jet to complete the job. The plumber who turned up was unable to unblock the loo within the half hour, (which is fine, as the block was round a difficult to reach bend). He then said he hadn't been told it was an emergency and didn't have a jet. He spent a lot of time blaming the company and complaining, which is the last thing I needed at that time. I had to wait until the next day, until another man eventually turned up to complete the job. I was eventually charged £200 for the two half hours, despite the fact that I'd signed up for the care plan, plus £35 for the jet materials and VAT. At £244 for an hour's work over 24 hours for an emergency loo-unblocking, with a plumber with an attitude I consider I was grossly overcharged. This company should not be claiming there is no call out fee, if they are charging £200 per hour. I will not be taking up their so called care plan. Companies like this should treat their customers with more transparency and respect. They should communicate much better with the plumbers they employ, who in turn, should not complain and expect sympathy for customers who are being overcharged in such difficult situations. As a lone woman, this experience was particularly stressful and not one I want to repeat in a hurry.

We found Rightio through the Thomson local directory as we needed a plumber to check our thermostat in the shower as we were not getting any warm water. Rightio sent a plumber on the same day; the agent we called advised there was a £99+ VAT charge for the first hour of labour.

However, the plumber who came spent 5 minutes inspecting the shower, he informed us that the shower needed a new thermostat and if not, it would need a new shower. He then left. After he went we received a phonecall from a Rightio agent who didnt offer us a new thermostat. Instead he informed us a new shower would cost £300+VAT, but they could not come out for another week to install this. This timeframe was too long for us. The agent then said it would be £600+VAT if they carried out the work in 24 hours.

We advised the agent this was too expensive and we would not be using their services. The agent then informed us as a plumber had 'assessed' the shower, this would cost us £99+VAT. They advised this fell under their labour costs. 5 minutes of their time equated to £99+VAT. There was no mention of a minimum booking fee for our thermostat to be assessed. They advise there are no hidden charges yet this is the most obvious hidden charge I can think of.

We advised the plumber had carried out no work on the shower, he had assessed the shower. No labour was involved. We even told Rightio it was a thermostat issue. However, the agent would not take this as an answer, demanding payment, advising debt collectors would be used in chasing the payment from us.

We put the phone down on the agent, who rang back straight away, demanding payment in a threatening, rude manner. The agent, despite his claim that we needed to pay, lowered the outstanding payment down to £82, then £50. After being harassed and threatened in this manner, we paid the £50.

If you like having your time wasted by an organisation that charges extortionate amounts for work, or in our case, no work whatsoever, then this company would be for you. However, I would strongly urge you to avoid them; they seem to enjoy taking money of people for next to nothing. I worry that their threatening, rude behaviour could be dangerous if used against vulnerable people. Would you trust a company that charges over £100 for literally coming to your door? I would avoid them at all costs!

By far the worst company I have had the displeasure of dealing with - DO NOT USE.

After calling at 5pm on a Sunday to get an emergency plumber out to fix burst pipes under the floor in the flat above - I was told that they couldn't send someone until the next day between 9am and 11am. By 11.15am the next day I hadn't heard from the company and called to find out what was happening. I was told they were trying to get hold of the landlord to take the payment details - despite not even doing a job yet. They refused to send anyone out until they had the payment details in their system.
So 12pm came and went and our landlord had unhelpfully told the company they wouldn't be paying for more than hour (not Rightio's fault I know) but this was because this company have extortionate call out fees (£119 a hour, before parts) and then I was told that the next engineer couldn't come out until 5-7pm.

I told them that the job would take longer than an hour and that there wasn't any point in sending anyone. They assured me that the engineer would come and see what he could do in 1 hour. So the engineer arrived and took one look at the floor and said it was going to take up to 8 hours to do the work and he couldn't do anything because he only had 1 hour. He even rang up Rightio to complain that they had sent him out to a job that would take longer than 1 hour - this is despite me telling them this 6 hours earlier. To make matters worse, after I spoke to the company in the evening to complain about the situation - I then get a call first thing in the morning from Rightio - saying they were not going to charge me for the call out - the call out were nothing happened. How dare they have the audacity to call me up saying they won't charge me, despite them making a monumental mistake and wasting everyone's time.
This whole company is driven by money, they are greedy and have no customer value or service. They wasted 24hrs of our time, when we could of found someone else to do the job sooner, instead they left the single mum in the flat above us, who has 2 small children without any water for a 3rd day.
The lack of communication within this company is horrendous.
I have also put in an official complaint - where I was then told that the company could of invoiced the landlord, rather than chasing them for card details. Which I was never informed of at the start.

Since trying to use this horrendous company, I have found a really lovely local plumber, who has been nothing but helpful, friendly, reliable and is not driven by money - perhaps your company could learn something from him.

Needless to say I will be encouraging anyone I know to avoid using you.

Replaced a control knob that had snapped on gas fire- 12 minutes work- charged £147! This job was booked by my 80 year old mother with early dementia. When I phoned to query the bill and explain about her condition I was told that she had been told over phone that it cost £109 call out for less than hours work although this was not documented on job sheet; and that if I wanted to listen to a recording of this call as evidence it would cost me £10! And that they are only there to provide a service! On the take all the way! Sleep well in your beds tonight RIGHTIO

booked plumber to fix 2 leaking kitchen tapes for my dad.lady taking booking took my debit card details and told me when the job was finished.the invoice would be e-mailed to me and my debit card would be charged.plumber arrived and only fixed ONE tap,took £130 CASH off of my dad.the biggest rip off is,the so-called plumber pointed out to my dad the other tap needed fixing and he would fix it on the quiet and gave him his personal mobile number.

They charge for call out. Even if they had done nothing what so ever, they still charge 150 for coming out. I had electric cable issue and I told the guy on the phone it was before it went into the meter. I doubted anyone (other than electric supplier) would be able to fix as there is no way to isolate the main cable going into the meter. But the electric supplier was closed by then and I was desperate for some one to come and have a look at it. Online it said book now and electrician will be coming in 1.5hrs. They also advertise No call out fee! This wasnt the case, they took my card details to secure booking, then in half n hour rang me to say they can't send anyone till next afternoon.
The guy came around next afternoon, was literally there 15 mins, simply rang the supplier to tell them they need to come and fix it as an emergency. For this I was charged £150.
I am no good with electrics but I had a doubt that these guys cannot do it as it cannot be isolated. How on earth did the guy on the phone did not think about it? Oh ya, they don't care, they charge no matter they fix or not. Just get paid for turning up and tell they cannot fix.

I could have given ---0 rating if there was an option. I wish I had read reviews here before I call this idiot company.

Story here:
I called them for fixing my toilet not flushing early in the morning around 9am. They talked very nicely, assured that it will be fixed within an hour, took bank details for payment and arranged an appointment 1pm-4pm. I waited whole afternoon expecting so called their engineer. But I received a call around 3:15 pm that their engineer is so busy and could not turn up that day. They say it will be next day early in the morning as the first priority 8am-9am. I took second day off from my job to do the job. Again waited and received a call that morning engineer has stuck in traffic and getting late. Lastly so called engineer knocked the door at 10:08am after more than 2hrs late.

The Job:
It was prity simple, if I had the part I could have done easily. He was not fully compitent to the the job. As I had mentioned flush system is not working, he could have brought the part as he might need, he had a look and went to market to purchase it. The funny thing is he even didn't know which side he would put the stopper. Very unprofessional, took 2hrs to fix the 20mins job.

The Charge:
They had assured the job will be done well under an hour and their fixed, no hidden charge is £99 plus vat. I had calculated max £150 including the parts. But it shocked me when he produced the recript.
Material costs £38 and labour charge plus vat all together £283.20. Could you believe that?

Simply this company is a big scammer, once they hook you then your money is gone. I could have changed x3 new toilets with the price. My 2 days work and money wasted.
Readers please don't use those companies who you can find on internet. Best suggestion use local plumbers unless you are rich and want give your money away.

I initially booked an appointment weeks in advance for a Tuesday. The Sales Advisor was excited to tell me that they can attend after 5pm which worked with my schedule.
I called again about a week before to confirm the appointment. I was told that they don't do slots after 5pm and it would have to be the next morning, 8am-12pm.
The morning came and I received a call around 10am saying there isn't currently an engineer available. I was informed that someone will come in the afternoon.
Later that day I was told that the only available slot is now the next day between 12-3pm.
It's now the next day at 3:20pm. No show. Engineer phone line is ringing then disconnecting. No update received from helpline.