Rightio.co.uk

Although the booking was originally scheduled for an it was delayed until
A pm appointment which was fine as I was notified of this at 9.30am so wasn't waiting around. When the plumber arrived he was knowledgeable, quick, tidy and clearly very experienced. The job needed a follow on visit which was done first thing the following day.

Terrible experience. I called them to come and service my boiler, After collecting 118.80 pounds, engineer said it was okay that there is no problem but after we tried to turn the heater. The pressure of the water gone down we have to pup water on it before heater can work. I informed them, Engineer came back and said that there some parts that need changing that it will cause me another 342.00 pound included labour. After only three days when I have already paid 118.80 pound. I have never had this experience before because we have being servicing our boiler with other people without a problem.

A terrible company. Turned up to the address at the wrong date/time 3 times. When they finally turned up at the right time (after numerous phone calls with staff who really arent bothered) they couldnt find parts for the boiler (after they confirmed they definitely could). Wasted a week, hours on the phone and the icing on the cake was that it took them 11 months, YES, 11 MONTHS, to answer my complaint "due to a back log of complaints". A joke of a company. Avoid.

Rightio are one of the worst companies you can hire for any work in your house. I was lumped with a fee of over £350 for a plumber who did not fix the problem and instead blamed it on us. The advice the plumber gave was also incorrect. Rightio have refused to take responsibility for this or to issue a refund.

Do not use this company.

My boiler was broken last weekend. I checked it myself and found it was the hot water pump failed to work. The water tank was hot, but the hot water couldn't get out. Called Rightio at 8:30am on Tuesday, explained the detailed problem. They said they can arrange a plumber for me, but need to take my credit card details for a £129 call out fee, but promise it should be done quickly, they won't charge me until the engineer done the job and I am happy with it. Then I got a phone call from local plumber after one hour, saying they booked a plumber between 12pm to 4pm for me. I told them to call me half hour before the arrival so I can prepare everything to be ready. I asked half day off the work and stayed at home waiting for the plumber. Nobody turned up till 3:30pm, so I called them, they said the plumber got delay and would come at 5pm. Still nobody turned up and there was no notice until 6pm. I was disappointed and tried to contact them, but nobody answer the phone. I was wondering if anybody would come, and wanted to cancel the appointment, but didn't know how. Then 6:50pm someone called me said he just entered the front gate. I was pretty sure it was too late and the plumber won't do anything on that day, but hoping he could do a proper check on the day and fix the boiler quickly before Christmas. So I went out to pick him. He even didn't bring any tool to check as I opened the front panel of the boiler to explain everything for him. He just agreed with me the pump is broken but just said there is no time to repair, I had to wait him to come back to work after Christmas (10 days later) to buy the replacement. I was really unhappy, because he wasted me half day waiting without work, but also wasted my time to find another plumber. I told him I would find someone else. Then he just left around 7:15pm, stayed at my home for less than 20mins. I didn't sign anything time sheet or form to say his job has done. Today I got a call from the company to pay the fee. I just refused to pay them, and I report my card is stolen and lost. Hope they won't take the money from me.

So don't use this company, you don't know who they will find for you. Their charge is extremely expensive. £129 for a 3 hour delayed 20mins talk with a plumber. No checking, no repairing.

My dealings with Rightio are the worst experience in dealing with any company or institution throughout my whole life! Following a routine service of our gas boiler in September we decided after advice from the engineer to undergo a powerflush for 2 non functioning radiators at a cost of £820. This was performed and all radiators except 1 initially worked adequately for the first day. However within a few days 5 radiators were not functioning properly. The engineer was recalled and after 2nd visit suggested the pump was not powerful for the house and a quote of £576 was given. We decided to proceed following this advice but the same problems arose immediately following this. A magnaflush was then performed. The radiators worked normally for 24hrs but within 1 week 5 radiators were barely or not working! 4 of these radiators had worked entirely normally before our initial powerflush! In discussions with Mr Fitzgerald and logistics at Rightio headquarters they have suggested that the pipes are too small, our radiators which are 18yrs old in a new build house have corrosion and need replacing or that there is a blockage in the pipes and pipes behind walls need replacing at more added cost. At no time has any engineer visiting our house suggested the radiators need replacing! An independent engineer appointed by Rightio suggested a repeat powerflush. This assessment was disputed by Mr Fitzgerald who suggested a further assessment by a Rightio engineer. This service has been compounded by an appalling logistics and customers service department. Calls have not been answered. Promised replies within 24hrs were not forthcoming and dates set for engineer visits were cancelled without any communication. These cancellations were only found out on us ringing the company 2-3hrs after the expected time. We are currently financially worse off by £1396, a radiator system that is worse than prior to the powerflush, exasperated and taking advice from the citizen advice service!

I called Rightio because I needed a plumber to repair a shower. The plumber came and changed the cartridge. I thought the problem was resolved, but it wasn't. I called again Rightio. They arranged an appointment with another plumber, who did not turn up. They booked another appointment and again he did not turn up. He came the third time and told me that he had to change the whole piece of the shower, he took a deposit to order the piece and left. They booked another appointment, he did not turn up, he did not call to advise that he was not coming, nobody from the office called. I tried several times to call the office, but there was only the answering machine. What a waste of my time and what a waste of money!

I booked an engineer for servicing our boiler, I received 3 calls on the day explaining the engineer was delayed, they kept changing the time he would arrive. Finally I received a call at the end of the day telling me it was too late for the day booked, and was offered a slot between 8:00am and 12:00 in two days.

I received a call at 7:45 am telling me the engineer would be with me between 8:00am and 8:30am. At 9:30am I called to cancel, and told engineer was going to me with me soon.

Still cancelled, lost 1 1/2 days waiting around for a mythical engineer, this company should be paying for my time! Not the other way around. Don't waste your time with them.

When you need a plumbing job done quickly you're prepared to pay more so that the problem is solved. However, these people want to charge over the odds, not show up when they say they will and make claims about what they can do that are clearly untrue. We needed our shower fixed (they claim to be 'shower specialists'), but the person who came was incompetent and recommended that we have a complete replacement shower (£500+) when what was needed was a new cartridge (£50). Customer services do not respond and they refuse to return money paid for work that wasn't done. Do NOT use this company.