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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,987
This company responds to reviews on average within 4 days

Instant Feedback

138,462 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Easy to shop
May 2, 2023

Easy to shop. Quick shipping. I'll be making more purchases here.

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
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Overall good customer service if you can get a hold of someone. I find that items are very often out of stock and they charge $10 to ship back returns. You can decide if that bothers you or not.

Date of experience: May 1, 2023
Colorado
1 review
0 helpful votes
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Sick
May 2, 2023

Good stuff bud, rip fast……………………………………………………………. Must be 50 characters

Date of experience: May 1, 2023
Ohio
1 review
0 helpful votes
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Easy navigation to find parts for my gen 3 klr, found a great large top case that can fit two large helmets that looks great. I have new foot pegs, leovince muffler. And a gear shifter but haven't installed yet. Great riding gear too!

Date of experience: May 1, 2023
Washington
1 review
0 helpful votes
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Purchased a new battery to replace existing, worked out perfectly. Also found out my current battery charger was for automotive vice motorcycles so purchased a compatible charger. Everything works exceptionally well and great quality. When talking on the phone with customer service, they were really friendly and extremely knowledgeable and ensured that I got the correct products for my needs. Will definitely shop here again!

Date of experience: May 1, 2023
New York
1 review
0 helpful votes
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Puchased a Puig headlight protector; it came assembled. All I had to do was mount it; which I did. After a 40 mile ride I returned home and 2 of the 5 screws fell out. Chatted with Revzilla customer service. They directed me to call Puig customer service. Which I did. The Puig rep asked to send an email. Which I did. That was about 3 weeks ago. Chatted with Revzilla (the retailer) again today and they said I could not return the defective product. Sent another email to Puig. Doubt that will go anywhere. Yup; it's only about $.50 worth of screws; but guess what; you're only as good as your last customer service experience. I've spent about $2k with Revzilla this year before this experience. And that's all
Their going to get from me. Actively searching for another online retailer. So yes; you will not be getting potentially thousands more $$$ from me because of 2 screws.

Date of experience: May 1, 2023
Maja B. RevZilla Rep
over a year old

Hi Scott, thank you for taking the time to leave us a review.

Unfortunately once an item has been installed, it is considered used and can no longer be returned. In the instance of a defective product, the item would need to go through a warranty process which is handled directly by the manufacturer in the case of Puig. We apologize for the inconvenience. It looks like our team members offered you some store credit as a courtesy for the issue.

Please send us an email to [email protected] if you have any other questions or feedback.

Philippines
1 review
0 helpful votes
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Took some
June 1, 2023
Updated review

Took some time to reach me but received the items in good condition

Date of experience: May 1, 2023

Seamlessly efficient
April 7, 2023
Previous review

Seamlessly efficient

Date of experience: April 7, 2023
Idaho
1 review
0 helpful votes
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Great Customer Service
May 2, 2023

I ordered a pair of Klim K Fifty 1 jeans and they were a bit baggy. I returned them and ordered a pair of K Fifty 2's instead. The delivery time was great and the return process was about as easy as possible.

Date of experience: May 1, 2023
Utah
2 reviews
0 helpful votes
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Good service
May 2, 2023

Always get the right part. Fast delivery. Always order my brakes and tires here.

Date of experience: May 1, 2023
Alabama
1 review
0 helpful votes
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Great voltage regulator
May 2, 2023

Does the job, premium quality, chrome looks nice. Had a bad regulator and it makes a great replacement

Date of experience: May 1, 2023
Virginia
1 review
0 helpful votes
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Return
May 2, 2023

Hi! I mistakenly bought the "wrong" helmet from RevZilla and had to return it. I really appreciated how fast and easy it was to return the item and receive the refund. I plan to purchase a great deal more from RevZilla in the coming months. Thanks for being a great company!

Date of experience: May 1, 2023
Maine
1 review
0 helpful votes
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Fantastic company
May 1, 2023

I ordered a new helmet and later I ordered a new headset for it. Both arrived quickly and in excellent condition

Date of experience: May 1, 2023
California
1 review
0 helpful votes
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Reputable
May 1, 2023

Always a pleasure buying something off this site the parts always fit the model

Date of experience: May 1, 2023
Japan
1 review
0 helpful votes
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Took a full week to ship
May 31, 2023

Received my order quickly after it shipped but it took a full week to reveice prior to actually shipping (even though the site claimed to ship in 1-2 days)

Date of experience: May 1, 2023
Pennsylvania
1 review
0 helpful votes
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Windscreen
May 1, 2023

Showed up earlier than anticipated. Really makes riding at 50+ more enjoyable, quieter, and more comfortable.

Date of experience: May 1, 2023
Wisconsin
2 reviews
0 helpful votes
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Perfect on all levels
May 1, 2023

Fast shipping. Easy returns on an earlier purchase from this site. Prices seem a little higher than other sites. But with this site you have full peace of mind about shipping, customer service, etc.

Date of experience: May 1, 2023
New York
1 review
0 helpful votes
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Fast
May 1, 2023

The boots came so fast the only explanation was that Revzilla knew I was going to order them before I did. Good thing too since my dog ate my last pair.

Date of experience: May 1, 2023
New Jersey
3 reviews
0 helpful votes
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Great selection to choose from and the videos / product reviews helped you understand the products.

Date of experience: May 1, 2023
North Dakota
1 review
0 helpful votes
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Feuling Oil Pump and Cam Plate
May 1, 2023

Got my order delivered in a ridiculously quick time. Always have a good experience when I use your services.

Date of experience: May 1, 2023
North Carolina
1 review
0 helpful votes
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Great Customer Service
May 1, 2023

I recently ordered a new helmet, actually two. Not sure which to keep and wear, I called for help. They helped me to understand which fit better and why, then handled the return for the helmet which was not the right fit.

Date of experience: May 1, 2023