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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,152
quality
11,993
This company responds to reviews on average within 4 days

Instant Feedback

137,952 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Good as it should be
September 18, 2025

Good communication, timely shipping.Product good as expected

Date of experience: September 7, 2025
Arizona
1 review
0 helpful votes
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Overall good purchasing experience
September 18, 2025

Item's available. Promptly shipped and received in a timely manner. Ordered items as described.

Date of experience: September 7, 2025
Minnesota
1 review
0 helpful votes
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Great add-on to my Honda Shadow.
September 17, 2025
Updated review

I needed something more than saddle bags and the Givi B37 was just right for my needs. The installation guide leaves a lot to the imagination if you decide to add bake lights later. Should of purchased the Monolock Top Case with the LED brake lights installed. The case looks like it belongs on my Honda Shadow

Date of experience: September 7, 2025

RevZilla will be my first stop for gear
October 26, 2024
Previous review

Buying online can be a gamble. Revzilla offers a video review that takes much of the guesswork out of what you are buying.

Date of experience: October 16, 2024
Nevada
1 review
0 helpful votes
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Just Do It
September 17, 2025

Unlike other dealers or small shops, these people know what they're doing have the inventory and get it out quick and that's all we really ask right?

Date of experience: September 7, 2025
California
1 review
0 helpful votes
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Easy, simple and timely
September 17, 2025
Updated review

Ordering was easy, especially with the payment by PayPal option. The process was simple. Shipping was timely.

Date of experience: September 7, 2025

Easy to find what I wanted
September 6, 2025
Previous review

Easy to find what I wanted. Excellent product description (IE weight & head shape) easy make the purchase.

Date of experience: August 27, 2025
Georgia
1 review
0 helpful votes
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Simpson Mod Bandit helmet
September 17, 2025
Updated review

Shopping experience was great as always but I had to return the helmet due to it being to big for me. But fast shipping and constant update on shipping information has always been Revzilla's qualities

Date of experience: September 7, 2025

Been shopping with Revzilla for a while now
September 5, 2025
Previous review

Been shopping with Revzilla for a while now. Great prices, ships to APO, and great customer service.

Date of experience: August 26, 2025
Texas
1 review
0 helpful votes
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Normal experience in today's world
September 17, 2025
Updated review

The site is easy to visit. The return policy appears to be "fair" with me paying the shipping cost if I decide I don't like the product (e.g., not pleased with material or helmet is wrong size). The helmet I recently purchased was a closeout product (Nolan) and it showed. The chin insert was falling out and a rubber seal around the face shield had dislodged and was hanging down in front of me when I lifted the helmet visor. I felt I paid too much for the helmet at this point but did not want to go through the hassle of returning it and trying to find a different help. The chin insert seems to have snapped back into place and used double-sided mobile phone tape to adhere the rubber seal to the helmet... it appears to be holding after the first few rides. It's not a phenomenal experience but I'm used to receiving this level of quality in today's world. Again, I liked the helmet enough to take it as is... I'm guessing the "closeout" label on the product means it may not have been 100% new... not sure. I'm good with the purchase and I feel comfortable that I could have returned it at no expense if I really pressed the issue.

Date of experience: August 29, 2025

Good site, found what I wanted
September 6, 2025
Previous review

Good site, found what I wanted. I little worried about buying a helmet online due to the fit not being perfect but I've owned a Nolan before so it should be good.
I was a bit concerned about the check-out process. There's a field for a gift code that gets pre-populated with the user's credit card account number. If you hit apply, it tells you the gift code is invalid but I'm betting that credit card account number just got saved in a log somewhere... the full account number... worrisome.

Date of experience: August 27, 2025
Colorado
1 review
0 helpful votes
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I was under the impression that I get two day shipping. Took a week.customer service was very unhelpful. If I get this item elsewhere then I'll try that next time.

Date of experience: September 7, 2025
Kimberly E. RevZilla Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. Free 2 day shipping is for our RPM Members. Standard shipping is 3-5 business days.

New York
1 review
0 helpful votes
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Order
September 17, 2025
Updated review

Very happy with my jeans and they are going to save a little heat for me here in the Northeast!

Date of experience: September 7, 2025

Awesome shit
September 6, 2025
Previous review

Awesome shit

Date of experience: August 27, 2025
Pennsylvania
1 review
0 helpful votes
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Superior customer service
September 17, 2025
Updated review

There was an issue with my initial order, the carrier lost my tires. Revzilla jumped and prioritized making me whole resulting in me not having any down time. Kudos!

Date of experience: September 7, 2025

Awesome as usual!
September 2, 2025
Previous review

Awesome as usual!

Date of experience: August 23, 2025
Kentucky
1 review
0 helpful votes
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I would love to buy again
September 17, 2025
Updated review

Fast shipping easy installation I would love to buy part again soon.

Date of experience: September 7, 2025

Good website
September 6, 2025
Previous review

Good website

Date of experience: August 27, 2025
Washington
1 review
0 helpful votes
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Fantastic!
September 17, 2025

Great customer service, and product! Keep it up 👍🏻

Date of experience: September 7, 2025
Pennsylvania
1 review
0 helpful votes
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Shipped improperly
September 17, 2025

I ordered an engine cover and gasket. They were shipped separately for some reason. I had to pay the post office $7.10 for them to deliver the gasket because it wasn't shipped properly with the correct postage.
I shouldn't have to pay for poor decisions made by people that don't know how to properly ship or label items.

Date of experience: September 7, 2025
Kimberly E. RevZilla Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. I see we were able to refund your shipping charge and apologize for the issue. This should not happen and our team is looking into the issue.

Alaska
1 review
0 helpful votes
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Great products and great service!
September 17, 2025
Updated review

Had what I needed in stock, shipped immediately. Received in great condition, will shop here again!

Date of experience: September 6, 2025

First order, easy to follow setup instructions
September 1, 2025
Previous review

First order, easy to follow setup instructions.

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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Refund of product
September 17, 2025

Customer service was great. Product was great just too small. That's the only issue that I have with the product. Just sent my order back for a refund today. Hopefully get my money back soon.

Date of experience: September 6, 2025
Ohio
1 review
0 helpful votes
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Would definitely shop here again
September 17, 2025

Ordered a few things. Shipped out same day. Had items within 3 days after ordering.

Date of experience: August 21, 2025
West Virginia
1 review
0 helpful votes
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No acknowledgement
September 17, 2025

I asked a question while on your site and received absolutely mo acknowledgement. Revzilla emailed me to ask if I had a good experience and I again noted my bad experience and nothing came of it. Unless I know exactly what product I need I can order it but when I ask for help I get absolutely no help except when I call, which is sometimes not possible. The one good aspect of this bad service is that it gives me the opportunity to educate myself on your competition.

Date of experience: September 5, 2025
Kimberly E. RevZilla Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. Are you chatting in after hours and we are not open? To look into your issue further we would need your contact info.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!

Pennsylvania
1 review
0 helpful votes
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Shrunken Heads
September 17, 2025

Ordered 3 helmets based on posted sizes. None of them fit. So, I have $20 in return shipping charges and no helmet. Won't buy there again.

Date of experience: September 6, 2025
Kimberly E. RevZilla Rep
7 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!

Indiana
1 review
0 helpful votes
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Garmin power cord
September 17, 2025

The product is fine but the postage I paid to Revzilla was bogus so I had to pay it again.
Not happy!

Date of experience: September 6, 2025
Kimberly E. RevZilla Rep
7 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com

We're here to help!

Missouri
1 review
0 helpful votes
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Half helmet
September 17, 2025

Ordered what it said for size, but it was too big. I thought return shipping was free but it wasn't.

Date of experience: September 6, 2025