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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,522 reviews

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New Jersey
1 review
0 helpful votes
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Handlebars
May 22, 2023

Found everything I needed.
However hardware was not provided for the Baron H bars that I ordered.

Date of experience: May 22, 2023
North Carolina
1 review
0 helpful votes
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Helmet
May 22, 2023

It was a great experience and I would definitely buy from revzilla again

Date of experience: May 22, 2023
Georgia
1 review
0 helpful votes
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No Visibility of Product Status
June 21, 2023

The product came quickly, but there was no visibility of where the product was at. I had no idea it had shipped and neither did customer service when I contacted them about it. That same day it arrived in the mail and had shipped several days earlier. A few days after it had arrived I received an email with the shipping information. Supply chain visibility is important to customers and can disrupt planning without it. Please do better!

Date of experience: May 22, 2023
Texas
1 review
0 helpful votes
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Excellent Tires!
May 22, 2023

Just had to buy the tubes, got the tires on and I am ready to ride! Thank you RevZilla!

Date of experience: May 22, 2023
Thailand
1 review
0 helpful votes
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Worthy warranty policy... disappointing product
May 22, 2023
Updated review

Investing into the Rev'it brand I expected product which would wear suitably.
The gloves did not even last 8 months before bursting at a seam.

However, I had great support in the warranty from 'Zilla. Rebuying after a warranty claim... the follow up service has been world class. International shipping options are limited (and expensive), but that is my issue for living in 'biking paradise'...

The replacement Alpine Star gloves re-enlightened me to why I abandoned A-star products before... the sizing and cut can only be designed for aliens or orangutans. Over all would have been better to just take the hit on the originals. Oh well, you live and learn.

Date of experience: May 21, 2023

Had great support
May 12, 2023
Previous review

Had great support. Rebuying after a warranty claim... the follow up service has been world class. International shipping options are limited, but that is my issue for living in 'biking paradise'...

Date of experience: May 11, 2023
New Jersey
1 review
0 helpful votes
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In-stock, but you won't get it for a week.
May 22, 2023
Updated review

Everything seemed easy enough to find and the selection was good. Every item I ordered was in-stock. For some reason, one item had to ship later than everything else. Held up my oil change for a few days. Could have bought that item locally if they would have said something prior to placing the order. Used to the speed of Amazon, so Revzilla seems slow.

Date of experience: May 21, 2023

Everything seemed easy enough to find and the selection...
May 11, 2023
Previous review

Everything seemed easy enough to find and the selection was good.

Date of experience: May 11, 2023
Arkansas
2 reviews
0 helpful votes
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Got here fast!
May 22, 2023

Ordered a 10" flare windshield from Klock Werks for my new 2023 Indian Roadmaster Dark Horse. Got here fast and fits perfectly!

Date of experience: May 21, 2023
New York
2 reviews
0 helpful votes
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Good selection
May 21, 2023

Always a great selection with great customer service when needed.

Date of experience: May 21, 2023
Pennsylvania
1 review
0 helpful votes
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Ordered helmet from Revzilla that stated ships with 24 hours. Contacted Revzilla thru chat. Three days I heard the same story that it shipped. I live in Pa where Revzilla is. Story was like the following:Andrew L. 10:37 AM
Hello
Me Hi
Andrew L. 10:38 AM
How could I help you
My order Ships within 24 hours
It has been 3 days
*******
Andrew L. 10:39 AM
You will be receiving an email by the end of the day with the tracking provided.
I was told that yesterday
Andrew L. 10:41 AM
It was shipped out yesterday. We are currently waiting for the tracking information from the fulfillment center.
I can wait
Andrew L. 10:41 AM
Is there anything else I can help you with today?
The tracking number
Andrew L. 10:42 AM
That will be emailed to you once we receive it from the fulfillment center.
If it was shipped out yesterday you should have the tracking number
Andrew L. 10:43 AM
It's being drop shipped from the supplier directly to you. I can only see that it has shipped, I cannot see the tracking number.

Week later still no helmet. No Tracking number. Will not shop with them again.

Date of experience: May 21, 2023
North Carolina
1 review
0 helpful votes
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I ordered a set of heated grips by oxford and they arrived quickly. The box they arrived in was intact. However, the actual merchandise box was heavily damaged. It appears the insides are intact but I am a bit nervous if they'll work or not.

Date of experience: May 21, 2023
Illinois
1 review
0 helpful votes
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Mistaken order
May 21, 2023

Ordered rain seat cover. Received wrong one. Was taken care of right away

Date of experience: May 21, 2023
North Carolina
1 review
0 helpful votes
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I received the order in about 4 days but RevZilla continued to show "order received". About 3 days after the shipment was received (day 7 or so) I got an email from RevZilla that it had been shipped.
It came from Parts Unlimited I believe so seems like a computer download from that was missed between the companies. Product is what I wanted so no harm, just a little confusion.

Date of experience: May 21, 2023

Good information and easy check out
May 11, 2023
Previous review

Good information and easy check out

Date of experience: May 11, 2023
Texas
1 review
0 helpful votes
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Revzilla has been my go-to website for ordering things for a few years now. Lots of stock, competitive prices, and good customer service.

Most importantly, they are large enough and have good enough logistics that they can facilitate you buying and returning gear that might not fit without punishing you through time or money.

Date of experience: May 21, 2023
Canada
1 review
0 helpful votes
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Time will tell
May 21, 2023

Quick and easy to order with fair price (until Canada customs extracted their pound)
I find it interesting that you are asked to review something before you've received it.
Product took about 10 days to arrive (yesterday) and I haven't installed it yet.

Date of experience: May 21, 2023
New Jersey
2 reviews
0 helpful votes
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Great
May 21, 2023

Always a pleasure to buy from revzilla. Thanks again

Date of experience: May 20, 2023
South Dakota
1 review
0 helpful votes
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Helmet and Gloves
May 21, 2023

Both were in great condition minus the boxes the helmet came in. Shipping was fast and smooth. Pretty seamless and good quality products!

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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I'm trying to return
June 20, 2023

Received it very fast. And it was in good condition

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Accessory ability
May 21, 2023

This is a great helmet and fits better than the Bell helmet I had. I got this helmet for a commuter e-bike. I would like to see RevZilla make accessories for this helmet to allow for bike lights to be attached to it, GoPro, etc.

Date of experience: May 20, 2023
South Carolina
2 reviews
0 helpful votes
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As usual Revzilla has great products, at a fair price and great customer service. The liners worked great and were very easy to install.

Date of experience: May 20, 2023
Florida
1 review
0 helpful votes
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Great experience
May 20, 2023

Quick and easy, i would recommend this to everyone

Date of experience: May 20, 2023