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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,172
quality
11,976
This company responds to reviews on average within 4 days

Instant Feedback

138,872 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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My order was cancelled and I only noticed when charge was removed from my checking account. I called to inquire and was told product was unavailable. Revzilla's website indicated 3 were in stock at the time. Cistomer service did end up resolving the issue after a few days. Not a great experience and will likely not return as a customer.

Date of experience: March 20, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize that our inventory was incorrect. We try very hard to keep our inventory correct but this can happen from time to time. We do hope you will give us another opportunity. Thank you for your feedback.

Michigan
1 review
0 helpful votes
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Great Customer Service
March 30, 2024

I had some trouble getting discount code entered but order product anyway. Called C/S following morning and they refunded the difference on the spot.

Date of experience: March 20, 2024
Ohio
1 review
0 helpful votes
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Great customer service
March 30, 2024

Site has great prices and great customer service. I continue to come back to these guys because of the customer service though. Anytime there's an issue where something doesn't fit. It's super simple to return and products ship out fast.

Date of experience: March 20, 2024
Jamaica
1 review
0 helpful votes
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Revzilla is a rider's best friend!
March 30, 2024
Updated review

RevZilla stocks and quickly ships so much of what I need as a rider. I always start my gear and equipment shopping at RevZilla!

Date of experience: March 20, 2024

Easy and quick to find and order what I needed
April 25, 2023
Previous review

Easy and quick to find and order what I needed.

Date of experience: April 25, 2023
Texas
1 review
0 helpful votes
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Great pants
March 30, 2024

Pants feels amazing. A little on the heavy side but definitely better then riding jeans

Date of experience: March 20, 2024
Washington
1 review
0 helpful votes
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The site is easy to navigate, with many choices of items. Prices are very good

Date of experience: March 20, 2024
Illinois
1 review
0 helpful votes
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Haven't used it yet but very nice!
March 30, 2024
Updated review

The seat seems very well made and looks awesome, seat came on time.

Date of experience: March 20, 2024

Good, transaction went well
March 9, 2024
Previous review

Good, transaction went well.

Date of experience: March 9, 2024
Maryland
2 reviews
0 helpful votes
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The Gear Geek, Kiana B. Was very helpful! She extended the courtesy of an especially low price and my ordered item arrived in a reasonable amount of time.

Date of experience: March 20, 2024
Massachusetts
1 review
0 helpful votes
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The product I received was defective but Revzilla took care of the issue immediately through several emails. The Rokker jeans I ordered were missing the velcro that secures the armor in place in the knee area. I received the option of store credit or full refund, and, while this all took a few days, I was satisfied with Revzilla's attention to detail and willingness to make things right. BTW, apart from the missing velcro, I thought these jeans fit perfectly at the size specified.

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
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Great doing business with revziila
March 30, 2024
Updated review

Love it, easy. Simple but I did over look where to add coupons before purchasing. And I bought it.

Date of experience: March 20, 2024

Always very easy to buy something on this site
June 15, 2023
Previous review

Always very easy to buy something on this site. Maybe even a little too easy.

Date of experience: June 15, 2023
Florida
1 review
0 helpful votes
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New Rider
March 30, 2024

I'm new to riding so the site is very overwhelming in regards to what products I wanted. Able to narrow items down. I really like this type of shopping for riding products.

Date of experience: March 20, 2024
Idaho
1 review
0 helpful votes
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RevZilla has competitive prices; they keep their website current (what is in stock and available, etc), and in general they are a non-stressful place to buy stuff. "I'll be Bach."

Date of experience: March 20, 2024
Illinois
1 review
0 helpful votes
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Pretty good.
March 30, 2024
Updated review

There was a problem with my order, the customer service team was very communicative about this sending me emails along the process. Although the problem was not resolved I appreciate the fact that they were open.

Date of experience: March 20, 2024

Everything is really straight forward
August 8, 2023
Previous review

Everything is really straight forward. Can look up what i need to with little to no problem.

Date of experience: August 7, 2023
Florida
2 reviews
0 helpful votes
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Super easy and no problems
March 30, 2024

Very easy to navigate site found exactly what I was looking for.

Date of experience: March 20, 2024
Pennsylvania
1 review
0 helpful votes
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Always a great experience!
March 30, 2024

Online and on the phone consistently excellent. To

Date of experience: March 20, 2024
Oregon
1 review
0 helpful votes
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On time, as expected.
March 30, 2024

Easy to use interface, and I got a great deal on these. Looking forward to trying them.

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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I have ordered from RevZilla before and was very happy with the product and the speed of delivery. I was excited to buy from y'all again. After this go I don't know that I will. I have been tracking my order for some time. To be excited that my helmet has shipped and was delivered today. When in fact it was the face shield that is still supposably waiting for pick up. And a week ago on an online chat was not very pleased with the response with the takes 5-7 days to ship. When it had already been 8 days from the time ordered.

Date of experience: March 19, 2024
Florida
1 review
0 helpful votes
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Great, but wish the discount code for first time order applied to all products. Overall I was expecting to spend a bit on sets for me and my wife. We love the gear!

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Awesome loud
March 30, 2024

Bike Louder now did what it said very impressive performance

Date of experience: March 19, 2024
Idaho
1 review
0 helpful votes
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AlpineStars Tech off road vest.
March 30, 2024

I got an AlpineStars Tech Off Road Vest and it wouldn't work. A quick call to customer service and they said "you're not the first one, but you have to take the back panel off and flip the "Shipping Switch" and then it fired right up.

Date of experience: March 19, 2024