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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,168
quality
11,980
This company responds to reviews on average within 4 days

Instant Feedback

138,730 reviews

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Great Company!
April 13, 2024

Easy shopping experience. I was able to find the oversized Dirtbike fuel tank that I was looking for. They got is shipped to me in a couple days and it was perfect! Thank you RevZilla!

Date of experience: April 2, 2024
Oklahoma
1 review
0 helpful votes
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Very satisfied
April 13, 2024

Ordering was easy and arrived fast good information on getting tire mounted

Date of experience: April 2, 2024
California
2 reviews
0 helpful votes
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Great Service
April 13, 2024
Updated review

Great experience, easy to use website shipped promptly.

Date of experience: April 2, 2024

I was offered a Promo discount and it was limited...
May 3, 2023
Previous review

I was offered a Promo discount and it was limited...really? So now I'll get all these Advertisements for nothing...

Date of experience: May 3, 2023
New Mexico
1 review
0 helpful votes
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Excellent customer support
April 13, 2024

Your team answered all my random questions and hooked me up with a discount. After my order previously order and I saw the rewards points that was a huge plus. I have Memphis shades fairing and mounting hardware in the cart now for my wife's Harley. Will be placing the order soon.

Date of experience: April 2, 2024
Kansas
1 review
0 helpful votes
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Helmet that is not good
April 13, 2024

Shopping was fine. But the helmet is super quiet. I had a helmet that was a Techno 2.0 and it was way louder than this one. The helmet doesn't my my ride enjoyable like my last helmet did.

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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Excellent customer support
April 13, 2024

Had a coupon code that I applied to a cart, mistakenly emptied the cart and when attempting to reuse the code it was no longer valid. Support literally told me to refresh my cart and the code was applied. Wicked.

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Way to slow
April 13, 2024

It took way to long for me to get my order. I was very disappointed.

Date of experience: April 2, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to leave a review. It looks like your order was placed on the 3/17, and the item had a 1-2 week business day lead time prior to shipping. It was with the carrier and on its way to you on the 3/26, which is the 6th business day after your order got processed.

Oklahoma
2 reviews
0 helpful votes
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I do not believe it is revzilla fault but the manufacturer.

Date of experience: April 2, 2024
Alaska
1 review
0 helpful votes
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Before ordering, I called to confirm shipping method and was told to use my physical address and NOT my P.O. Box because the item would definitely ship UPS. A couple days later I received a confirmation that the item shipped US Mail. There is no mail delivery to my area and this issue caused more than an inconvenience on my part. I called and sent an email to try and correct the situation and your reply essentially said "you should have used your P.O. Box" when I was told by your rep not to. Very frustrating.

Date of experience: April 2, 2024
Kimberly E. RevZilla Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] reference this review. Please include further details regarding your shopping experience/issue

Arizona
2 reviews
0 helpful votes
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WTF!
April 12, 2024
Updated review

Terrible, Terrible experience. Ordered tank pads for my Ducati Panigale V4. Fitment on order says they fit with a check mark. But wrong pads. Then they resend and same crap, wrong ones again. When I questioned your sales rep why after someone reorders and there was an issue with improper labeling would someone not track down the problem and send me the right order, in other words physically check your stock and make sure you resend the correct pads. No sir we can't physically do that! WTF!
SO YOU WASTE MY TIME AND YOUR TIME AND SENT ME THE WRONG PADS AGAIN!
NEVER AGAIN WILL I ORDER ANYTHING FROM REVZILLA AGAIN. MANAGEMENT NEEDS TO DIG THEIR HEAD OUT OF THEIR ASSES ASAP! OMG!

Date of experience: April 2, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.


Always great!
April 1, 2024
Previous review

Always great!

Date of experience: March 22, 2024
Nevada
1 review
0 helpful votes
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Great experience
April 12, 2024

Received items in great condition and on time very happy

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Alpinestar Gloves
April 12, 2024

Great gloves so far, really love the look and they feel like the offer a lot more protection than my previous gloves.

Date of experience: April 2, 2024
Hawaii
1 review
0 helpful votes
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Took too long
April 12, 2024

Ordered 2 weeks ago. And only received today. Called to see what's going on with my package and representatives weren't much help and kept repeating that they can only do something about it if package hasn't been scanned for 5 business days from carrier. We were really gonna cancel the whole order if package was gonna arrive this week.

Date of experience: April 2, 2024
Kimberly E. RevZilla Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Missouri
1 review
0 helpful votes
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Habitual shopper
April 12, 2024

RevZilla has ended up being my "go-to" for online cycle part shopping. Easy to find what I need, and have never had any issue with the products they sell.

Date of experience: April 2, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping time was not great.
April 12, 2024

Shipping took over a week. Not great. Glad I didn't need them quicker

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
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Great Service & Selection
April 12, 2024

Tires were described well and came exactly as advertised. Free shipping too!

Date of experience: April 2, 2024
Wisconsin
1 review
0 helpful votes
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Good prices for for when the family comes over to ride

Date of experience: April 2, 2024
Florida
1 review
0 helpful votes
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The assortment is very wide, from jackets, helmets and gloves, to parts and accessories for your motorcycle, they have everything you need for your ride.

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Trackside order and another
April 12, 2024

I had a very good experience with ordering and whatnot

Date of experience: April 2, 2024
Florida
1 review
0 helpful votes
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Fast delivery, no problems so far.
April 12, 2024
Updated review

So far no problems...
If I don't use fifty characters, it will not let me leave the page. If I want to put "No Comment" I should be allowed to say that, with out the hassle of putting characters in to leave. Make this part easier for the customers. This is the ONLY bad experience so far...

Date of experience: April 2, 2024

All the people I have talked to,have been GREAT,...
April 2, 2024
Previous review

All the people I have talked to,have been GREAT, They are friendly, polite, and professional.

Date of experience: March 23, 2024