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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,158
quality
11,993
This company responds to reviews on average within 4 days

Instant Feedback

138,205 reviews

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Great buying experience!
May 7, 2024

I've just bought a Simpson Mod Bandit helmet from México and I've go it in less than a week!
Great service!

Date of experience: April 26, 2024
Nebraska
1 review
0 helpful votes
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Very good
May 7, 2024
Updated review

It was quick and easy to order and I will order again

Date of experience: April 26, 2024

It was quick and to do
April 25, 2024
Previous review

It was quick and to do

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Everything Was Okay
May 7, 2024

Nothing much to say, found the item I needed, ordered and received it. Took slightly longer than usual, but it was okay.

Date of experience: April 26, 2024
Colorado
1 review
0 helpful votes
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Great customer service
May 7, 2024

These guys took care of my needs with no problems. Definitely shop there again..

Date of experience: April 26, 2024
Illinois
1 review
0 helpful votes
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Phone Center manager James D.
May 7, 2024

Oh I particularly loved being called AND emailed by James D. His call was solely to yell at me and tell me I'm a horrible person. The best part was the email he sent me:

"At this point we are no longer interested in pursuing a business relationship with you, and as such, will not accept any new orders moving forward with any Comoto brand. This includes RevZilla, Cycle Gear, and J&P Cycles.

If you have any questions, reply only to this email. Do not attempt to contact any Comoto company by phone, as the call will be terminated."

Thanks RevZilla. Please tell dumb James to take a hike. I decided that I will go elsewhere with my money. And I'm spreading the news.

Date of experience: April 26, 2024
Massachusetts
1 review
0 helpful votes
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Happy with my purchase
May 7, 2024

I bought a battery, and had concerns about the apartment number not being in the shipping address on my order. I was greeted with friendly and helpful customer service, and even received a follow up to make sure I had received my order.

Date of experience: April 26, 2024
Indiana
1 review
0 helpful votes
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Easy to Navigate Site
May 7, 2024

GREAT SELECTION AND VIDEOS HELP
The only issue is you get a 20% off coupon then you can't use it on all of the products because of MAP Pricing?

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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Cup holder
May 7, 2024

Service was quick and delivery fast but only problem I had was the cushion sleeve in cup holder was too small for my costa coffee cup and and seemed abit top heavy. Which made me worry that I might spill drink on my motorcycle. Which wasn't really explained in description of product. Also it seems very easy to attach and worries me that for that price would be costly if I someone was able to steal it as easy as it can be put on.

Date of experience: April 26, 2024
Alaska
1 review
0 helpful votes
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Chat was helpful
May 7, 2024

I opened a chat session with one of your reps. They were extremely helpful in helping me make sense of where I should be (as I fall between different sizing) on the size chart. They did the leg work for me on finding the right inserts to go with the purchase and closing out the sale.
Cheers to your team.

Date of experience: April 26, 2024
Wisconsin
1 review
0 helpful votes
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I had to return a jacket due to defect and Revzilla was extremely helpful and credited my account right away so I could get a replacement ordered without delay.

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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RevZilla makes it easy!
May 7, 2024

Ordered an Atwyld/Bell helmet for my wife, she tried it on, didn't fit to her liking, so I repacked and returned it.

Date of experience: April 26, 2024
Jamaica
1 review
0 helpful votes
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Parts
May 7, 2024

Diagrams were informative to help me narrow my search to what part I needed thanks!

Date of experience: April 26, 2024
Texas
1 review
0 helpful votes
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Bad shipping
May 7, 2024

Item was in good condition, but package was damaged. I have had order an expensive air bag system and it was still in good condition when got it but package was completely open. For an expensive item I would have expected better packaging.

Date of experience: April 26, 2024
New York
1 review
0 helpful votes
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Looking for 2024 adjustable brake lever and foot pedal for a new Harley...could not seem to locate this unicorn anywhere in stock. But then comes Revzilla...and in stock with matching foot pedal ready to ship to my house. Few days later, at my home and on the bike. Happy days!

Date of experience: April 26, 2024
Utah
1 review
0 helpful votes
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10/10
May 7, 2024

Over all the website is easy to navigate and I highly appreciated the diagrams bellow the items to help those who are starting to purchase their gear get the perfect size.
Shipping went smoothly as well and I absolutely love my helmet.

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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Revzilla Newport Beach
May 7, 2024

Went into the store to make an exchange for a smaller size and I got all the help I needed. The people who work that store are awesome, some of the nicest and most helpful folks I've met in any retail store. The exchange process was easy and fast, Revzilla is a great company with even better employees, these people deserve to be paid more to be honest.

Date of experience: April 26, 2024
New Jersey
1 review
0 helpful votes
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Just a Bit Disappointed!
May 7, 2024

Even though the 4.5" HP slip-ons I ordered did not fit and had to be returned I would give RevZilla 4.5 stars if that score was available. My only consternation is that I ordered the mufflers to begin with and waisted the time to receive and return them. I probably should have called to find out if my Screaming Eagle headers would fit them but was not aware that it could be a fitment issue. Lesson learned on my part! But for RevZilla's part they were prompt, responsive and assisted me to expedite the return. Great customer service on their part.

Date of experience: April 26, 2024
California
3 reviews
0 helpful votes
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AGV face shield
May 7, 2024

It was very easy to navigate the RevZilla site and the face shield arrived promptly and well boxed.

Date of experience: April 26, 2024
Kansas
1 review
0 helpful votes
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Delivery issue
May 7, 2024

I think the package got lost in the system and was delivered later than I thought.

Date of experience: April 26, 2024
Oregon
1 review
0 helpful votes
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I can't think of a time that RevZilla has failed to deliver. The selection is very good, and this order in particular involving their Price Match Guarantee was quick and easy. Thanks again, y'all.

I have had a chance to try the gloves on now, and they are on the snug side (but that is how I like them, in order to allow for some stretch in the leather over use.) They appear to be really well made. I do have a couple nitpicks... I prefer the closure on gloves to be on the back of the wrist in case (knock wood) I need them in a wreck so that they don't come loose. These gloves in particular are kind of loose fitting at the wrist as well. This is not a RevZilla issue, just some thoughts for Held (who will probably never see this...)

Date of experience: April 26, 2024