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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,148
quality
11,997
This company responds to reviews on average within 4 days

Instant Feedback

137,806 reviews

We monitor reviews for authenticity

Idaho
2 reviews
0 helpful votes
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Riding pants and riding jeans
July 11, 2024

Both pairs fit and were mostly comfortable. However I don't recommend walking in the pants much. Not that comfortable. But I do like the look and the comfort for riding.

Date of experience: July 1, 2024
Michigan
1 review
0 helpful votes
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THE BEST THÌNG FOR BIKERS
July 11, 2024

DELIVERY TIME WAS PERFECT...LESS THAN A WEEK FROM ORDERING MY PIPES WERE AT MY DOOR. PRICING WAS ALSO GREAT.

Date of experience: July 1, 2024
Georgia
1 review
0 helpful votes
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Love that you had items in stock. Will definitely order from RevZilla again.

Date of experience: July 1, 2024
California
2 reviews
0 helpful votes
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Bait and Switch
July 11, 2024
Updated review

Something has changed. In the past I have been a satisfied Revzilla customer. Now I feel that I have been a victim of a bait and switch scam. When I checked out I assumed that the accompanying picture was a picture of what I was ordering and paying for. NOPE What I received was markedly different and I was informed that it would be $40 more to get what was illustrated.

Date of experience: July 1, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Some items such as the one you purchased are stock photos and do require you confirm direct fit for your application. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.


Just fine, past satisfied customer
June 30, 2024
Previous review

Just fine, past satisfied customer

Date of experience: June 20, 2024
Utah
1 review
0 helpful votes
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Good, not great.
July 11, 2024

I'm completely new to motorcycling. Finding the right gear is mind boggling. CE 1 vs CE 2 and so on. How do you know where to start? Once you do end up deciding you should get all the gear to wear all the time, and you should, this site doesn't make it easy.

My biggest complaint is that the tags on the clothing and gear has more information that's critical to your decision than the site provides. Boots especially. They all have a tag, but for the life of me I can't tell what the boots are rated and why. Just display the tags in the photos of all the gear so we can look at the little motorcycle man (or lady) and the numbers below him (or her) and decide if it's good enough. The way the site have to try to google what the ratings really are and for some reason there's precious little even on the manufacturer sites. Pick a boot. Pick an alpine star boot, or TCX, or anything. The tags need to be described or visualized. The same as for gloves, jackets, pants, etc. why is this crucial info so opaque and hidden? It was very frustrating to me and cost me many hours of sleuthing, and still had to see the stuff in person to really know. One line on the product descriptions could solve that.

Also, the boots I got seemed…cheap. And possibly fake leather. I sent them back. I think that Merlin boots at least are not what they're advertised. Very disappointed in that.

Date of experience: July 1, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. For assistance with any product Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected]

Wisconsin
1 review
0 helpful votes
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Another quality experience
July 11, 2024

They quickly shipped my order after I placed it and I received the item in less than a week

Date of experience: July 1, 2024
Ohio
1 review
0 helpful votes
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Urban slim jeans
July 11, 2024
Updated review

When i recieved the pants there were not very slim at all and when i went to return in exchange for a smaller size i was charged for a return label. Not cool if you ask me.

Date of experience: July 1, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


It was quick and easy
June 27, 2024
Previous review

It was quick and easy

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
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Small parts
July 11, 2024

All parts arrived quickly and where easy to find in the website

Date of experience: July 1, 2024
Minnesota
1 review
0 helpful votes
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Improper shipping method
July 11, 2024

I upgraded the shipping method to ensure that I would receive my items by a certain timeframe. Unfortunately, other items that I was aware could not be shipped air (which were not items that I needed immediately) were all packaged in the same box and so my shipment was transitioned entirely to 'ground' transit, missing my arrival date. This was disappointing.

Date of experience: July 1, 2024
North Carolina
1 review
0 helpful votes
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Ordered a pair of Willi Max saddle bags. Only received 1 bag. After talking to Jason at customer service,the problem was resolved and my 2 bags arrived sooner than promised. Thanks guys! Pleasure to ride with you.

Date of experience: June 30, 2024
Texas
2 reviews
0 helpful votes
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Visiting the website for return was confusing at first, but finally figured it out, printed shipping label. $10.00 to ship back a small item seemed high.

Date of experience: June 30, 2024
Vermont
2 reviews
0 helpful votes
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Great company
July 10, 2024

I've come to expect great customer service from Revzilla and they didn't let me down.

Date of experience: June 30, 2024
Oregon
1 review
0 helpful votes
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RevZilla made it easy!
July 10, 2024

The entire process was easy. Picking up boots for my daughter's boyfriend and it was about as easy of a purchase as I've had. They shipped the product out quickly and we received it quickly.

Date of experience: June 30, 2024
Michigan
2 reviews
0 helpful votes
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Fast shipping product was perfect
July 10, 2024

Easy to deal with fast shipping just wrong size jacket so had to return.

Date of experience: June 30, 2024
Washington
1 review
0 helpful votes
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Easy to use and had what was looking for. Product was exactly as described. Love them!

Date of experience: June 30, 2024
Maine
1 review
0 helpful votes
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Very fast shipping
July 10, 2024

Shipping very fast order was right on very happy with the product

Date of experience: June 30, 2024
Virginia
2 reviews
0 helpful votes
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Had what I was looking for
July 10, 2024

I ordered parts for my husbands Harley, some he liked, some not so much. Returns were snap.

Date of experience: June 30, 2024
Michigan
1 review
0 helpful votes
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Fast shipping
July 10, 2024

I bought an agv helmet and it came 2 days after I ordered which is amazing!

Date of experience: June 30, 2024
New Jersey
1 review
0 helpful votes
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Windshield for Road Glide
July 10, 2024

Purchased the KlockWerks 12" light tint windshield for my 23 Road Glide. Fast delivery, no damage and fits perfectly.

Date of experience: June 30, 2024
Florida
1 review
0 helpful votes
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Ordered arrived on time and as expected!
July 10, 2024
Updated review

Excellent customer service! Very helpful and knowledgeable.

Date of experience: June 30, 2024

Always a great experience!
February 16, 2024
Previous review

Always a great experience!

Date of experience: February 16, 2024