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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,164
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,539 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great customer service, as always!
October 10, 2024
Updated review

Easy to comparison shop. I knew what I wanted in a new pair of ADV boots, but needed help and advice on fitment.

Date of experience: September 29, 2024

Cody was very helpful on the phone!
June 22, 2024
Previous review

Cody was very helpful on the phone!

Date of experience: June 12, 2024
New York
2 reviews
0 helpful votes
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They suck
October 9, 2024

Could not use the 10% promo first purchase code. Almost canceled and bought from J & p cycle. But the video dude is a classic

Date of experience: September 29, 2024
Wisconsin
1 review
0 helpful votes
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Product is Awesome!
October 9, 2024

Extremely fast shipping. 10 stars! Fast, smooth and great product.

Date of experience: September 29, 2024
New York
1 review
0 helpful votes
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Helmet too small
October 9, 2024

I ordered a Nolan 120.1.
I usually wear a size LG. I heard that Nolan runs small so I ordered an XL. I tried it on and it was too small. RevZilla tool it back no questions asked. All they requested is that it be returned in new condition.

Date of experience: September 29, 2024
Australia
1 review
0 helpful votes
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Excellent Customer Service
October 9, 2024

Feedback and assistance after I had incorrectly ordered the wrong size was excellent, recommendations and product knowledge from Kat was also great.

Date of experience: September 29, 2024
Virginia
1 review
0 helpful votes
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Amazing experience as usual
October 9, 2024

Item descriptions are always on point, items are always well packaged and arrive in great shape, and this was my first time using price match and it could not have been easier because the employees did all the heavy lifting. Bought on a Sunday and had the price match refund Monday. One day turn around? Customer for life right here.

Date of experience: September 29, 2024
Colorado
1 review
0 helpful votes
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New helmet and mirrors
October 9, 2024

Never thought I'd order a helmet online without trying before buying but the RevZilla YouTube review of the Sidici Strata 3 I was interested in made me confident to try. Luckily it's great.

Also bought the Halcyon mirrors for my Triumph T100. They look freaking amazing!

Date of experience: September 28, 2024
India
1 review
0 helpful votes
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Great range of products!
October 9, 2024
Updated review

One of the best in the business customer service. In-depth knowledge about the products they sell.

Date of experience: September 28, 2024

Excellent!
May 28, 2024
Previous review

Excellent!

Date of experience: May 18, 2024
Colorado
1 review
0 helpful votes
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Quick and up to expectations
October 9, 2024

Visor worked properly, looks good, works well, and it was sent to me really quickly.

Date of experience: September 28, 2024
Vermont
1 review
0 helpful votes
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Fine
October 8, 2024

Fine. All I did was buy a tire... this 'feedback' is the worst experience so far I've had with this company

Date of experience: September 28, 2024
Florida
2 reviews
0 helpful votes
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Good service
October 8, 2024
Updated review

Always as expected when ordered. Shipping time is fast and efficient. Can't go wrong with RevZilla. They are the best.

Date of experience: September 28, 2024

Satisfied customer
September 1, 2024
Previous review

Thank you Revzilla for the speedy shipping and well packaged items. Everything was perfect with my order.

Date of experience: August 22, 2024
North Carolina
1 review
0 helpful votes
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Great Selection, Fast Shipping
October 8, 2024

I buy most of my motorcycle stuff from revzilla - have done so for over 10 years. A good selection of items, prices are usually the lowest of most places. Shipping is fast on in stock items.

Anything from motorcycle gear, to maintenance items - revzilla usually carries what I need.

Date of experience: September 28, 2024
Georgia
1 review
0 helpful votes
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Fast shipping!
October 8, 2024

I ordered a Shoei Neotec 2 just before it was discontinued and was able to get it the next day. Also received a discount with my GovX account.

Date of experience: September 28, 2024
Brazil
1 review
0 helpful votes
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Delay in delivery
October 8, 2024

I contracted express delivery in 2 days, but the order was delayed by 3 days, which affected my planned trip

Date of experience: September 28, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize our shipping is business days weekends and holidays do not count. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Pennsylvania
1 review
0 helpful votes
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Your return policy is junk
October 8, 2024

Tested out a new pair of 'waterproof' riding boots in a misty gentle rain, and ended up with a pool of water in both boots. Both securely fastened. Wanted to return as 'not at advertised' and couldn't because I wore them out riding once, but they shouldn't be sold to someone else anyway and the company should eat the cost since you sold me boots that don't operate as they are described. I would then buy another a different pair of boots from you, not replacing the ones I got for the same. But, wasn't able to do so with the return policy after talking to a rep, got pissed since I was sold a $300 pair of boots that weren't waterproof as I wanted, and vowed to start shopping at Cycle Gear.

Date of experience: September 28, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize for your issue. This would not be a return but a warranty issue with the manufacturer of the boots.

Ohio
1 review
0 helpful votes
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Good
October 8, 2024

Good easy fast not much more to say but the surveys are not helping you right now

Date of experience: September 28, 2024
Alabama
1 review
0 helpful votes
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Fast Service
October 8, 2024

Ordered my Saddleman seat. It arrived 3 days later. Fast service and easy site to shop on. Love it

Date of experience: September 28, 2024
New York
1 review
0 helpful votes
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My go to motorcycle gear store
October 8, 2024

Revzilla has just about everything I need for motorcycle gear. Prices are competitive and if I find something elsewhere for cheaper, they will try hard to price match it. Things ship quickly and the zilla bucks make my next purchase that much cheaper. Overall they're the first place I go for new gear.

Date of experience: September 28, 2024
Oregon
1 review
0 helpful votes
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Review
October 8, 2024
Updated review

Had difficulties signing up for military rates. I didn't have any other problems.

Date of experience: September 27, 2024

Had difficulties signing up as a military
September 27, 2024
Previous review

Had difficulties signing up as a military

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Great price on open box Schuberth
October 8, 2024
Updated review

The website did not accept discount code. I had to call Revzilla to resolve.

Date of experience: September 27, 2024

The website did not accept discount code
September 26, 2024
Previous review

The website did not accept discount code. I had to call Revzilla.

Date of experience: September 16, 2024