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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,173
quality
11,975
This company responds to reviews on average within 4 days

Instant Feedback

138,973 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Efficient
December 3, 2024

An efficient transaction that allowed me to purchase the desired items.

Date of experience: November 22, 2024
Colorado
1 review
0 helpful votes
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Awesomeness
December 3, 2024
Updated review

Super fast super accurate awesome work, great precision awesome workmanship, super Duper awesomeness

Date of experience: November 22, 2024

Fast & easy
January 29, 2024
Previous review

Fast & easy

Date of experience: January 28, 2024
Texas
1 review
0 helpful votes
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Non issue mail order
December 3, 2024

Just exact what you want from online ordering, choose product, order, and receive in a timely fashion.

Date of experience: November 22, 2024
North Carolina
1 review
0 helpful votes
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Excellent service and quick delivery!
December 3, 2024
Updated review

Revzilla is always reliable with an excellent selection of gear!

Date of experience: November 22, 2024

Excellent user interface!
November 1, 2023
Previous review

Excellent user interface!

Date of experience: November 1, 2023
Georgia
1 review
0 helpful votes
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I got a good deal on a great helmet
December 3, 2024

I took a little tumble and needed to replace my helmet. After a bit of looking around I found a deal at RevZilla that made me happy.

Date of experience: December 6, 2024
New Jersey
1 review
0 helpful votes
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No complaints
December 2, 2024

I received my helmet in a very reasonable amount of time, in perfect shape, at a reasonable price.

Date of experience: November 22, 2024
Arizona
2 reviews
0 helpful votes
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All expectations were met
December 2, 2024

Transaction was online, simple & straightforward, with no surprises

Date of experience: November 22, 2024
Georgia
1 review
0 helpful votes
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Great
December 2, 2024
Updated review

Always fast and exact. Have never had a problem with RevZilla.

Date of experience: December 7, 2024

Great Shopping
April 9, 2024
Previous review

Great Shopping

Date of experience: March 30, 2024
New Jersey
1 review
0 helpful votes
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Bery nice experience
December 2, 2024

I am new to riding motorcycles. I was not sure of what I needed. The salesman figured out what I was trying to ask for and my problem was solved.

Date of experience: November 22, 2024
Vermont
1 review
0 helpful votes
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Lots of great information
December 2, 2024

I enjoy shopping for motorcycle gear on the RevZilla website because they provide a lot of useful information about the products they sell. Most of the products have lots of reviews, a thorough description, and a little video describing the product.

Date of experience: November 22, 2024
Virginia
2 reviews
0 helpful votes
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Dainese Gloves
December 2, 2024
Updated review

The first pair of Dainese Carbon 4 gloves I ordered using the manufacturers size chart. This was a full size smaller than I needed (couldn't even get my hand in them). After returning and getting a new pair they fit just fine. The only thing brining my rating down was having to pay a return fee. This will deter me from future RevZilla purchases as I can get them elsewhere without the imposed fee.

Date of experience: November 22, 2024

Quick, fast and easy
September 5, 2023
Previous review

Quick, fast and easy.

Date of experience: September 5, 2023
California
1 review
0 helpful votes
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Customer service is top notch.
December 2, 2024

Product I ordered was not delivered initially and with one email a replacement was sent and shipped immediately.

Date of experience: November 21, 2024
Nevada
1 review
0 helpful votes
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Good selection and great shipping.
December 2, 2024

I was able to find what I wanted pretty easily. I placed the order on a holiday weekend and still got the order quickly.

Date of experience: November 21, 2024
Texas
1 review
0 helpful votes
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Battery issues
December 2, 2024

I've always had great experiences with RevZilla in the past, but my recent issue with ordering a motorcycle battery has been extremely disappointing. Initially, I ordered the wrong battery for my bike, and customer service was very helpful in providing a link to order the correct one. Unfortunately, the battery I ordered through their link turned out to be incorrect as well.

To make matters worse, the replacement battery was "in process" for a long time. I had to contact customer service again to address the issue, and they said it may have been lost in transit and they had to "investigate" the situation, which delayed the process even further. By the time they resolved it and sent me another battery, it still didn't fit my bike.

When I contacted customer service again, they advised me to return the battery for store credit and sent me yet another link to the "correct" battery. However, when I tried to order it, the website said it wouldn't fit my bike. Upon calling back, I was told the site might be incorrect and that I should call the manufacturer directly for faster assistance. With my busy work schedule, I wasn't able to call immediately, and in the meantime, my current battery died. I ended up needing to buy a replacement locally.

I then asked RevZilla if I could get a refund instead of store credit, given the situation. Though my return was past the 90-day policy, the battery was unused and in its original packaging, and the customer service representative acknowledged the issue wasn't my fault. She agreed to process a one-time refund and even emailed me for my credit card details. However, days later, I received an email saying I had been issued store credit instead.

When I followed up, I was told the earlier refund approval was a mistake, and only store credit could be issued. Despite providing evidence of the email promising a refund, I was told there was nothing more they could do.

This entire experience has been incredibly frustrating. The incorrect battery links, lost shipment, lack of product knowledge, and inconsistent communication made a bad situation worse. While I used to trust RevZilla for my motorcycle needs, this experience has left me disappointed and questioning whether I'll shop here again.

*UPDATE: they have contacted me and refunded my account so I appreciate they did that.

Date of experience: November 21, 2024
Kimberly E. — RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

New Mexico
3 reviews
0 helpful votes
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Does the job
December 2, 2024
Updated review

I've ordered plenty of times from RevZilla never had an issue. I just needed more battery tenders since I have lots and lots of toys. And these were cheap and they work just great

Date of experience: November 21, 2024

Quick and easy
May 16, 2023
Previous review

Quick and easy.

Date of experience: May 15, 2023
North Carolina
1 review
0 helpful votes
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Great company!
December 1, 2024

Item as described. Ordered a wind screen for my fiancés 2024 Yamaha MT-03! It's a good fit!

Date of experience: November 21, 2024
Ohio
1 review
0 helpful votes
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Great and humorous service
December 1, 2024

The helmet I ordered looks fantastic and It was competitively priced, had high quality packaging, and the emails they sent along the way to update me on the delivery date made me chuckle.

Date of experience: November 21, 2024
Washington
1 review
0 helpful votes
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Moto Helmet for EUC
December 1, 2024

I was able to quickly and easily select the helmet that I had wanted. It arrived quickly and in excellent condition for me to get out and use it.

Date of experience: November 21, 2024
Virginia
1 review
0 helpful votes
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Great service, super easy.
December 1, 2024

Order arrived on time, undamaged, and exactly as ordered. No complaints.

Date of experience: November 21, 2024
Kentucky
1 review
0 helpful votes
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The best
December 1, 2024

Always the best selection and prices. Nobody ships faster.

Date of experience: November 20, 2024