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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,163
quality
11,988
This company responds to reviews on average within 4 days

Instant Feedback

138,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Little tight, but I got a big head.
December 21, 2024

The coms system is the best. Easy to set up! What else can I say?! I like it! Wish the cheekpads could be swapped for slightly less thick ones.

Date of experience: December 10, 2024
Nebraska
1 review
0 helpful votes
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No hassle
December 21, 2024

Easy website all in stock easy to order and shipped when promises.

Date of experience: December 24, 2024
Montana
1 review
0 helpful votes
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Great experience
December 21, 2024

Shipping was prompt and everything was as described. My son was very happy with his motorcycle parts.

Date of experience: December 10, 2024
Michigan
1 review
0 helpful votes
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Great customer support
December 21, 2024

My package got lost in mail,they communicated with me,found my package,and got it delivered.it was a little late.but that wasn't thier fault...

Date of experience: December 10, 2024
South Carolina
1 review
0 helpful votes
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Awesome service from Revzilla
December 21, 2024

Easy to navigate the site….checkout is very smooth…. Product was delivered before expected time. Whole process was perfect.

Date of experience: December 17, 2024
Idaho
1 review
0 helpful votes
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Very Satisfied!
December 21, 2024

Will definitely be doing business with RevZilla again! Very great customer service and took care of everything needed.

Date of experience: December 10, 2024
Washington
1 review
0 helpful votes
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There was a broken part on the original helmet I ordered. So, I contacted RevZilla, and the CSA helped me through the process of documenting the damage, returning the helmet and ordering a replacement. The new helmet arrived today in perfect condition! Thanks, Zil.

Date of experience: December 10, 2024
Washington
1 review
0 helpful votes
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Amazing as always!
December 20, 2024

Was gifted 10 USD and used it to buy a new keychain, arrived on time and with no issues

Date of experience: December 10, 2024
New Mexico
3 reviews
0 helpful votes
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Passionate
December 20, 2024
Updated review

Staff was enthusiastic and eager to help, the "shop for ride" makes it easy to navigate options for you bike.

Date of experience: December 10, 2024

Makes for effortless shopping
February 23, 2024
Previous review

Makes for effortless shopping

Date of experience: February 23, 2024
Missouri
1 review
0 helpful votes
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Packtalk Neo
December 20, 2024

Install was a little tricky with the HJC i10, but once installed the audio quality was very very good. And the bass was amazing. Super light on the helmet as well, not even noticeable.

Date of experience: December 10, 2024
Virginia
1 review
0 helpful votes
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Best workers!
December 20, 2024

Great customer service and products, very trust company!

Date of experience: December 10, 2024
Nebraska
1 review
0 helpful votes
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Great as usual but...
December 20, 2024
Updated review

No stickers this time! Definitely sad moment. Love giving the stickers to my son or keeping them for myself

Date of experience: December 10, 2024

Not bad at all
August 29, 2024
Previous review

Not bad at all

Date of experience: August 18, 2024
Ohio
1 review
0 helpful votes
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Great Service
December 20, 2024

Easy to order and I received my order quickly and it was packaged well

Date of experience: December 10, 2024
Texas
1 review
0 helpful votes
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Don't Ask For a Gift Card
December 20, 2024

The gift card was extremely difficult to use since it had no numbers on it. In the waiting around and messing with customer service, who did actually help and fix the issue, I missed the sale price, and ended up paying full price. That really sucks.

Date of experience: December 23, 2024
California
1 review
0 helpful votes
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$10 for an exchange
December 20, 2024

Revzilla is not a shopper friendly site anymore. Not sure of your size in this brand? Good luck - exchanges are $10 and you do them yourself.

Date of experience: December 10, 2024
Alabama
1 review
0 helpful votes
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The package kept getting delayed
December 20, 2024

Package was delayed for 4 days they kept saying it was going to be delivered then pushed it back not sure if this was a usps issue or a revzilla issue

Date of experience: December 10, 2024
Kimberly E. RevZilla Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Florida
1 review
0 helpful votes
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Ordered a simple pair of fingerless gloves. In the past, orders seemed to arrive in 2-3 days with rare exceptions. They seemed to pride themselves in getting product out quickly. I have made numerous high dollar purchases in the past with no significant issues.

Not any longer. Order placed 11/29 and I am still waiting on 12/10. Unacceptable. I will have to think about my options going forward.

Date of experience: December 10, 2024
Nevada
2 reviews
0 helpful votes
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Dark Bilt Nomad helmet visor
December 20, 2024
Updated review

Fast and easy, really nice visor, not to dark but dark enough for me..

Date of experience: December 13, 2024

Fast and easy
December 13, 2024
Previous review

Fast and easy.

Date of experience: December 2, 2024
Alabama
1 review
0 helpful votes
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Just buy it!
December 20, 2024

I purchased some riding boots for my husband on here a couple of weeks ago, and they literally shipped out the next day. The boots are great quality and he absolutely loved them. If you're thinking about ordering something off of here. Just buy it! They keep you updated and have high quality products

Date of experience: November 28, 2024
Georgia
1 review
0 helpful votes
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Thank you for providing a sense of safety for my "adult" 18 year old son. He's such a precious angel and he independently paid cash for a motorcycle 🏍 I knew nothing about 😐. These boots arrived and the quality is above and beyond.

Though my son and I disagree with his choice to purchase a motorcycle, we both agreed safety is the priority. I am confident the boots I purchased for for him will provide the protection we are both looking for.

Date of experience: December 10, 2024