Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I t wa really wsay and really great - helped me alot - I am in a hurry and needed it fast. Its not free though, that is misleading
Thanks for the lovely review! We’re delighted that Resume Genius assisted you in building a standout resume. Wishing you all the best in your job hunt!
Regards,
Resume Genius
Great way of helping build a resume. Easy to do and helpful technique
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Straightforward and easy to use. It was advertised as a free download, but printing or downloading required a $2.95 payment. That cost wasn't unreasonable, so I went ahead and paid. I haven't downloaded it yet to see the final result, as the review prompt came first— I wanted to leave positive feedback on the process so far.
I also appreciated that they ask if you'd like a follow-up to ensure satisfaction. I think that's a great idea for customer support!
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Quicker than I could have done it on my own. Easy and very helpful.
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Very good service, I highly recommend this Resume builder.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
I've found Resume Genius to be really straight forward and easy to use.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Great experience making a resume. It was really easy and great platform.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
They advertise it is free but the charge you after it is built.
Hello, Thank you for your feedback! We apologize for any confusion—while some features do require a subscription, we're happy to share some good news! Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841we hope this helps you get the most out of our free tools. If you have any questions or need further assistance, we're always here to help!
Advertising as a "free" resume is ridiculous. Would not recommend
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Easy to use and offers great suggestions. Made writing a resume so much easier than I expected.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Quick and easy, great suggestions for skills, time efficient to put together a resume for an application deadline
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Very easy to follow it thru not confusing at all easy to understand
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
I havent needed a resume in 30 years, and had ni idea where to start. Thanks for doing all the heaby lifting!
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Easy and efficient very helpful in the completion of my resume which was needed in an hour
Thanks for the lovely review! We’re delighted that Resume Genius assisted you in building a standout resume. Wishing you all the best in your job hunt!
Regards,
Resume Genius
I googled to see what platform would help me update my resume and resume genius popped up. I would recommend 10/10! Thank you for the smooth process.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
I was in need of updating my resume to be more reflective of my most recent achievements and career paths.
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Very easy to use and very accessable to create a resume. We will see when we actually see the finished product.
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius