Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent until i was finished and was informed that i would have to pay in order to get the resume i just spent time creating. That should be made clear from the beginning.
WEBSITE SAID FREE RESUME BUILDER. FILLED IN ALL INFORMATION TO CREATE A RESUME, THEN WHEN IT'S TIME TO DOWNLOAD OR PRINT IT SAYS THAT YOU HAVE TO SIGN UP AND PAY FOR MEMBERSHIP.
My experience with the software has been pleasant but I think its crap that its advertised as FREE but then last minute when I finish my resume you're going to charge me :)
Super easy, step by step, guided instructions for my first CV
Quick and effective. Received 3 job call backs so far.
Very disappointed in this service. While it is a good resume writing service on the surface, which claims to be "free", it is actually not free. I signed up for the 14 day trial 2 months ago at $1.95 just to be able to edit my resume. After 14 days I was charged $39.99 to my debit card. I assumed that this was a yearly charge for the service, but it is monthly. Today (2nd month), I was hit with another $39.99 charge, despite no longer needing the service. I called the support number and spoke to a representative and a supervisor, who told me that is in the TOS that I cannot be refunded after the subscription renews if I do not cancel beforehand. That has got to be the WORST customer service answer ever. I paid for 1 month, which is all I needed, and now I have to pay for another month. With Amazon Prime, you can cancel on literally the last day of your subscription, having used it for the entire month, and they will issue you a full refund. Not this company. I am very disappointed.
I don't like that it states that it is free and after spending an hour working on my resume low and behold it is not free.
Wish I could move some parts around on the resume so its not too long but otherwise great service.
Also do nt advertise free if i have to pay at the end, that's very misleading.
Please indicate that you must pay to receive your resume'
This is very easy to use, and I appreciate the help.
This is a great easy way to create a professional resume. The only negative is that it is advertised as free and it is not.
Quick, fast, and efficient way of building a resume!
This was extremely helpful in presenting my resume in a professional manner.
Advertise free resume and ask for payment last minute.
THIS WEBSITE SUCKS! DO NOT USE! THEY SAY ITS FREE AND THEN ONCE YOU FINISH YOUR RESUME, IN ORDER TO DOWNLOAD YOUR RESUME, THEY HIT YOU WITH THE "ONE TIME FEE" THAT OBVIOUSLY TURNS INTO A 30 DOLLAR MONTHLY SUBCRIPTION, HOPING YOU DONT NOTICE AND THEY CAN SNEEKILY JEW YOU FOR 30 DOLLARS A MONTH. NEVER TRUST MONEY HUNGRY COMPANYS LIKE THIS, THEY ARE ONLY OUT FOR THEMSELVES AND DONT CARE ABOUT ANYTHING ELSE!
By far the best resume builder site I've seen.
Simple, professional, and well designed.
I'm very pleased!
Pretty easy to use so far, 1st resume looks great, ill spend some time reviewing and modifying maybe make a couple of version see which I like best.
Easy to use but did not know it was a paid service
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

