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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Excellent until i was finished and was informed that i would have to pay in order to get the resume i just spent time creating. That should be made clear from the beginning.

Date of experience: January 10, 2020
Texas
1 review
0 helpful votes
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WEBSITE SAID FREE RESUME BUILDER
February 9, 2020

WEBSITE SAID FREE RESUME BUILDER. FILLED IN ALL INFORMATION TO CREATE A RESUME, THEN WHEN IT'S TIME TO DOWNLOAD OR PRINT IT SAYS THAT YOU HAVE TO SIGN UP AND PAY FOR MEMBERSHIP.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2020
Florida
1 review
0 helpful votes
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My experience with the software has been pleasant but I think its crap that its advertised as FREE but then last minute when I finish my resume you're going to charge me :)

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2020
Canada
1 review
0 helpful votes
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Super easy, step by step, guided instructions for my first CV

Date of experience: January 10, 2020
California
1 review
0 helpful votes
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Quick and effective
January 10, 2020

Quick and effective. Received 3 job call backs so far.

Date of experience: January 10, 2020
Washington
1 review
0 helpful votes
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Very Disappointed
February 9, 2020

Very disappointed in this service. While it is a good resume writing service on the surface, which claims to be "free", it is actually not free. I signed up for the 14 day trial 2 months ago at $1.95 just to be able to edit my resume. After 14 days I was charged $39.99 to my debit card. I assumed that this was a yearly charge for the service, but it is monthly. Today (2nd month), I was hit with another $39.99 charge, despite no longer needing the service. I called the support number and spoke to a representative and a supervisor, who told me that is in the TOS that I cannot be refunded after the subscription renews if I do not cancel beforehand. That has got to be the WORST customer service answer ever. I paid for 1 month, which is all I needed, and now I have to pay for another month. With Amazon Prime, you can cancel on literally the last day of your subscription, having used it for the entire month, and they will issue you a full refund. Not this company. I am very disappointed.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2020
Minnesota
1 review
0 helpful votes
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I don't like that it states that it is free and after spending an hour working on my resume low and behold it is not free.

Date of experience: January 10, 2020
Texas
2 reviews
0 helpful votes
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.
January 10, 2020

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Date of experience: January 10, 2020
Texas
1 review
0 helpful votes
Follow Serra S.
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Wish I could move some parts around on the resume so its not too long but otherwise great service.

Also do nt advertise free if i have to pay at the end, that's very misleading.

Date of experience: January 10, 2020
Texas
1 review
0 helpful votes
Follow Andria Y.
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Please indicate that you must pay to receive your resume'

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2020
Georgia
1 review
0 helpful votes
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This is very easy to use, and I appreciate the help.

Date of experience: January 10, 2020
Kansas
1 review
0 helpful votes
Follow Angela Y.
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This is a great easy way to create a professional resume. The only negative is that it is advertised as free and it is not.

Date of experience: January 9, 2020
North Carolina
1 review
0 helpful votes
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Quick, fast, and efficient way of building a resume!

Date of experience: January 9, 2020
Nevada
1 review
0 helpful votes
Follow Aftin K.
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This was extremely helpful in presenting my resume in a professional manner.

Date of experience: January 9, 2020
Canada
1 review
0 helpful votes
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Advertise free resume and ask for payment last minute.

Date of experience: January 9, 2020
Alabama
1 review
0 helpful votes
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THIS WEBSITE SUCKS!
February 9, 2020

THIS WEBSITE SUCKS! DO NOT USE! THEY SAY ITS FREE AND THEN ONCE YOU FINISH YOUR RESUME, IN ORDER TO DOWNLOAD YOUR RESUME, THEY HIT YOU WITH THE "ONE TIME FEE" THAT OBVIOUSLY TURNS INTO A 30 DOLLAR MONTHLY SUBCRIPTION, HOPING YOU DONT NOTICE AND THEY CAN SNEEKILY JEW YOU FOR 30 DOLLARS A MONTH. NEVER TRUST MONEY HUNGRY COMPANYS LIKE THIS, THEY ARE ONLY OUT FOR THEMSELVES AND DONT CARE ABOUT ANYTHING ELSE!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2020
Washington
1 review
0 helpful votes
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By far the best resume builder site I've seen.
Simple, professional, and well designed.

I'm very pleased!

Date of experience: January 9, 2020
Florida
1 review
0 helpful votes
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Pretty easy to use so far, 1st resume looks great, ill spend some time reviewing and modifying maybe make a couple of version see which I like best.

Date of experience: January 9, 2020
California
1 review
0 helpful votes
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Amazing!
January 9, 2020

Amazing! Made the process of creating a stunning resume very simple. Thank you!

Date of experience: January 9, 2020
Canada
1 review
0 helpful votes
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Easy to use but did not know it was a paid service

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2020