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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I asked for free resume. At the end of my process, you asked for money and that was the only way I could download the resume. False advertisment.
Not cool how you had me spend 30 mins writing all that stuff down, only to tell me when I was done that I would need to pay. I couldn't even go back and save the things I'd thought of so I was forced to pay, messed up how you do that to people especially during a time like this when so many are out of work.
Like the service and ability to generate an objective. Very cool. Did not love the sneaky membership thing once I created the resume. I think it is well worth $3 but I only need one resume so not sure why I would need a membership...
Very simple to use. Created a polished and well organized resume in no time.
I was under the impression that this service was free.
You should just state you will be charging for your service.
This site stated everything was free... you complete the form and then it asks for a payment to download your "free" resume
I could only add one job and they told me free then charged me however I loved the format
So far so good. I like the layout of my resume from the resume builder and the different options that you have available.
I know why they didn't, but it would've been nice to know that you'll be charged before spending the time creating my resume.
It was an amazing and easy way to fill ou a resume
Quick process and very helpful navigating through.
Confusing to start, saw pages the other day of info, didn't see those today
Would have liked the opportunity to do a free trial before purchasing.
I love this site! The only thing I wish you could do is change the colors of the formats they suggest for you to use, but other than that, really pleased with how my resume turned out!
A very efficient platform to quickly generate a resume on the fly!
The website should make it more obvious to initial users that you need to log in before starting the process. Without doing that the process is unbelievably annoying
So far it has been nice and easy, the only thing is in your description you cannot do bullet points!
Thank you for always being there for me with the latest and greatest info!
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

