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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Esguin H.
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Excellent, will recommend to my piers
September 8, 2021

Excellent, will recommend to my piers. Thank you so much.

Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Kentucky
1 review
0 helpful votes
Follow Lindsay D.
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This was really easy and made creating a new resume less overwhelming.

Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Illinois
1 review
0 helpful votes
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Easy to use and good guidance
September 8, 2021

Easy to use and good guidance. Clean & professional.

Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Brazil
1 review
0 helpful votes
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Promisses of free-service, so you dedicate an hour or so to use the tool and can't get your resume if you don't pay

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Wisconsin
1 review
0 helpful votes
Follow Sharon W.
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The system was a quick and easy way to build a resume.

Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Iowa
1 review
0 helpful votes
Follow Laura K.
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So easy never thought I could have a resume this good. Thanks for your help.

Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Alabama
1 review
0 helpful votes
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Thought from the google search that it would be free, only to finally finish my resume just to have to pay $3, and then possible get charged $25 if I forget to cancel before 2 weeks.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

South Africa
1 review
0 helpful votes
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Lovely site and a pleasure to use
September 8, 2021

Lovely site and a pleasure to use. Really simple to use

Date of experience: September 8, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Washington
1 review
0 helpful votes
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Just what I've been looking for
September 8, 2021

Just what I've been looking for. Makes the process really easy.

Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
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Quick and easy to use
September 8, 2021
Updated review

Quick and easy to use. Easy to modify and customize. Used it last time, and got the promotion I wanted, so looking forward to the same results this time for a new job!

Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius


Pretty simple and easy to use
September 3, 2020
Previous review

Pretty simple and easy to use. Only thing I would like to see is the ability to edit the font or delete a heading. In other words, keep the content underneath, but modify the heading itself.

Date of experience: September 2, 2020
Florida
1 review
0 helpful votes
Follow Joshua S.
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$25 subscription is outrageous and not clearly outlined.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

New Jersey
1 review
0 helpful votes
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Great app, but some templates do not format correctly

Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Indiana
1 review
0 helpful votes
Follow Joshua C.
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I really appreciate how quick this service was, college does not give a whole lot of free time.

Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Arizona
1 review
0 helpful votes
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Bait and switch
October 8, 2021

Bait and switch - did not make it clear this was paid service only

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Illinois
1 review
0 helpful votes
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I enjoyed the format
September 8, 2021

I enjoyed the format. I which i could alter it to add skills/capabilities

Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Illinois
1 review
0 helpful votes
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Thought it was free but had to pay
September 8, 2021

Thought it was free but had to pay. Still worth it

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Corinne W.
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Super dirty to charge after saying free and I did all of that work. Of course I'm going to pay to not to have to do it all again.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Joseph B.
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Website led me to believe that the resume would be free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Canada
1 review
0 helpful votes
Follow Meghan W.
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I got the impression that there was a free version of the site with limited capabilities that I could try out - not overly impressed that I had to pay regardless just to access the resume that I spent well over an hour working on.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Massachusetts
1 review
0 helpful votes
Follow James J.
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Good site
September 8, 2021

Good site. Expected a charge at the end but it seems worth it.

Date of experience: September 7, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius