Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You think you're getting a free resume but after you go to all the work to create it, there's a charge. Fine, except the algorithm on all my credit cards detected it as fraud. Huge pain! Bait and switch website.
Advertised as a free download then slapped me with a subscription sign up as soon as I went to download it
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
It's been 15 years since I needed a resume. This was quick and efficient. Thank you
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
This resume genius is Not free and should not say so.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Advertised as a FREE resume template, but there was no way to print, email, or download without paying
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
The website made it seem like the resume was free until it was time to download it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Site said free resume templates and ended up charging me for one resume.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
The resume builder was very easy to use! It was advertised as a free service, which is my only complaint.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It clearly says free resume templates but charges to actually receive it. If I didn't need a new job so bad, I wouldn't have continued
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Great, easy to use service, that generates a phenomenal end product.
We’re thankful for the amazing feedback you have given us!
Regards,
Resume Genius
Your website states that your service is free... its not!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Today my experience was great thank you so much for your help!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great application for a quick upgrade to my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Amazing and simple yet distinguished out come. The resume built here has brought me many interviews. Worth the $2.95. Only issue I have is that once it's made o no longer need to do anything to it. It's annoying to have to cancel a service I didn't want in the first place. I think there should be an option for just the resume and/or cover letter.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Some templets or things should allow saves to be free, I'm making a resume to find a job to make money not to spend money that I don't have to find a job
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
It says FREE RESUME BUILDER! After I assumbled the resume then the site ask for a payment in order for me to download. I'm unemployed and search for free ways to handle business.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Quick process as long as you have all of the dates and information.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use and affordable simple templates make it a breeze
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very professional looking. Good experience overall.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,