Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks for helping me get my resume you guys are great.
Easy and fast but don't like monthly fees. A one time fee would be great
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Excellent. Loved the template and the help it offers!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Easy to use and very professional-looking end product.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I wish I would have known prior to filling out I would have to pay.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The resume guide is super easy. All the options of different resumes are amazing. I like that the descriptions are put together and makes everything much easier.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was quick and smooth and made it so easy to create a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Didn't know I was being charged. Otherwise easy to follow.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to work and create but was disappointed to find out that there was a charge
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Best online resume builder I have seen to date. Hope it doesn't turn out to be scam.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I thought this was a FREE resume builder, only to find out that after spending time creating one, that there is a charge to print the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great and satisfactory work. It was fairly simple to edit my CV> Need more templates.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You advertise this as a free service but then you get to the end and charge. I think that is really not right.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It should be possible to realign sections by myself or change titles of sections.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Said it was free on google then let me finish entire resume to find it charges me a sign up trial charge
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So easy! I was able to construct a beefed up resume in under 15 minutes
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I have found this so helpful in saving time and frustration!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
You Rock! I am soo out of energy to do all the leg work.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Process was easy- don't agree with the cost of using the service
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great experience! Very friendly hands-on & user friendly. Thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius