Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
...
I minus to Star because I tried to put it on one of my credit cards that has my paycheck directly deposited onto it and you said my Visa card was not supported
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Held hostage by fees after spending the time creating a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
! st time using this app. The process has gone well so far still got more business to do so I will update in 2 weeks.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was everything I didn't know I needed when writing a resume for a new job. It's been almost 10 years since I've updated my resume and ResumeGenius made it absolutely painless!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thought I was filling out a free resume template then had to pay to download it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Amazing! Very easy to use and clean design templates.
Great resume looks good and was very helpful in design
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Good convenient and very helpful I'll recommend this
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I like the plug and play. The ability to edit as many times of needed. They ability to print difference variations of the resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I didn't know I needed to pay and I did all that work so it kind of left me no choice.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Your site indicated the the resumes are free. This is not the case
Hello Adrienne,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
The only bad experience was this application not excepting a debit card.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Its' good and detailed for all applications of industry
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I am still trying to see if i like it. Not sure yet.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use. But not free, even though it claimed "using our free resume templates"
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
***********
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I spent a lot of time entering my experience and clicked "back" to adjust time period and then lost my work
Hello Carol,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
I hate that I went all the way through the process before a fee was assessed!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It was good ty it was quick and easy and it didn't take no time to put the resume together
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius