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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Quick and easy!
May 3, 2022

Quick and easy! Love all of the helpful tips and suggestions!

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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Did all that work to find out free isn't free you guys are trash!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Paige,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Ohio
1 review
0 helpful votes
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Loved it
May 3, 2022

Loved it. I wish this was around when I needed one.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Illinois
1 review
0 helpful votes
Follow DANIELLE E.
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Very helpful for those who havent had to update a resume in years

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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It puts together everything I need in a very professional layout.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Wisconsin
1 review
0 helpful votes
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The Career Goal did not exactly fit what my experience can offer.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
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So far so good...
May 3, 2022

So far so good... created a resume 100% better than MS Word

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Michigan
1 review
0 helpful votes
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I wish you could freehand your resume objective instead of it being so rigid. I am the entertainment director and performer at a dueling piano bar... there wasn't much applicability for a wild card career like mine.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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Thank you this was very helpful I have never made a resume before

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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Not saying that paying would be required is scummy

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Mark,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Massachusetts
1 review
0 helpful votes
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Maybe just charge people per template instead of a $3 trial and then a $25 a month subscription you $#*!ing vultures.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Amy,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Washington
1 review
0 helpful votes
Follow Dahlia A.
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I hate that when ever you edit your resume you have to repurchase the subscription again. If I already bought it once I should be able to edit that same resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Dahlia,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Washington
1 review
0 helpful votes
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Definitely made it easy to create a resume quickly, but it's not really "free".
I would've appreciated transparency on costs, but other than that it's a great service.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

South Carolina
2 reviews
1 helpful vote
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This is absolute bull$#*!
June 2, 2022

This is absolute bull$#*!. This is not a free service.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Casey,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Claudia E.
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Wish i had known the price before entering all my info

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Arizona
1 review
0 helpful votes
Follow Marlen Z.
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It is easy to us e it, I don't like the idea to pay an subscribe we don't have the option to just get the resume with no subscription.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Kent Q.
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Great, very easy to use, very helpful, and fun to work with

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow LINDA N.
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Easy to follow template guide
May 3, 2022

Easy to follow template guide.
Consider adding better descriptive terms, possibly by character trait categories versus job type?

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Colorado
1 review
0 helpful votes
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Resume setup process was easy to navigate. When it was time to get my career objective, I input skills, but nothing was provided so I had to create it from scratch.

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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Great very user friendly and help ful to me not hard at all

Date of experience: May 3, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius