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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Did all that work to find out free isn't free you guys are trash!
Hello Paige,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Loved it. I wish this was around when I needed one.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very helpful for those who havent had to update a resume in years
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Resume Genius
It puts together everything I need in a very professional layout.
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Resume Genius
The Career Goal did not exactly fit what my experience can offer.
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Resume Genius
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Resume Genius
I wish you could freehand your resume objective instead of it being so rigid. I am the entertainment director and performer at a dueling piano bar... there wasn't much applicability for a wild card career like mine.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you this was very helpful I have never made a resume before
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Have a great day,
Resume Genius
Not saying that paying would be required is scummy
Hello Mark,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Maybe just charge people per template instead of a $3 trial and then a $25 a month subscription you $#*!ing vultures.
Hello Amy,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I hate that when ever you edit your resume you have to repurchase the subscription again. If I already bought it once I should be able to edit that same resume.
Hello Dahlia,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Definitely made it easy to create a resume quickly, but it's not really "free".
I would've appreciated transparency on costs, but other than that it's a great service.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is absolute bull$#*!. This is not a free service.
Hello Casey,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Wish i had known the price before entering all my info
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Resume Genius
It is easy to us e it, I don't like the idea to pay an subscribe we don't have the option to just get the resume with no subscription.
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Have a great day,
Resume Genius
Great, very easy to use, very helpful, and fun to work with
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Have a great day,
Resume Genius
Easy to follow template guide.
Consider adding better descriptive terms, possibly by character trait categories versus job type?
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Resume Genius
Resume setup process was easy to navigate. When it was time to get my career objective, I input skills, but nothing was provided so I had to create it from scratch.
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Have a great day,
Resume Genius
Great very user friendly and help ful to me not hard at all
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


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Have a great day,
Resume Genius