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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I did not know that I would be charged 2.95 for my resume.
It was not made clear that this was an international company and only credit cards would be accepted.
Hello Sharan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Great format was very easy to work with I was under the assumption that it was free but the price is not bad for a trial basis
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It made life easy for me to update my resume. It was easy to navigate, the selection of skills and experience were appropriate for the job title.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I hate took too long, and want pleasant experience. Must for so little time. Too many errors
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was pretty intuitive. I was concerned I'd lost my work, but I found it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It should have told me that I'd have to pay, before I started
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to set up a new resume. Will use app again
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome and very easy to create a facelift for your old resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Misleading for getting us on here with "FREE resume builder" to make a resume just to charge us for the service.
Hello Mutsumi,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Your service says it is free and is not. Suck ya mom
Hello Braden,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Awesome. Very easy to use. Straight forward. Very clear
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was the easiest template tool I've tried. Very satisfied with the results and the amount of time it saved.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was quick and easy. The directions were very simple to follow.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great! Takes the guesswork work out of resume building.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
My experience was Awesome I'm very satisfied thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Efficient, user-friendly, great use of industry specific language.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Little disappointed it is advertised as free with no cc needed
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was a great and painless experience! Thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius